Showing questions tagged:

Refund Request

This request is regarding payments and billing. I am unable to successfully install the Mozilla VPN on linux, and I do not want to try again. My VPN subscription has b… (read more)

This request is regarding payments and billing. I am unable to successfully install the Mozilla VPN on linux, and I do not want to try again. My VPN subscription has been cancelled. It has a 30 day guarantee. Please refund my payment of $64.78 for invoice# DCANJX09-001 on September 18, 2026. Thank you. Mary

Open 1

Still can't sync outlook outgoing mail with thunderbird, i receive emails just fine but still cannot send them

Yes, this outlook account was made earlier this year. I've tried all of the "fixes" offered on here and across the internet. I'm changed to to password and got the app pa… (read more)

Yes, this outlook account was made earlier this year. I've tried all of the "fixes" offered on here and across the internet. I'm changed to to password and got the app password. I've deleted 2FA to see if that would work. I've deleted the Oauth key and it refreshed to a new one. I've done it all and TB-sync is not available to me cus apparently now i'm right outside the app version limit.... how convenient. It's very frustrating as i really like the app and still use it to read my emails but it's very annoying to have to open the outlook app and go through all that just to send an email. I keep getting told it is possible, i've been battling this on and off for months. I cant just get a new email either as i already swapped everything to the outlook one and my work using out look as well. i am able to sync my calendar even but apparently just not my outgoing emails. I would like to transfer my email but the other email i have is a proton email and they are a whole other headache. Please help.

OS: Linux / Android

TB Version: 156.0

Current Outgoing Server Setup:

Server Name: smtp-mail.outlook.com Port: 587 Connection Security: STARTTLS Auth Method: OAuth2 Username: *****@outlook.com

Open 1

I get 'you browser cannot play this video" when I try to watch NFL Sunday Ticket on Youtube; what is the cause?

I get 'you browser cannot play this video" when I try to watch NFL Sunday Ticket on Youtube; what causes this? I use Linux Mint on my laptop. I also have Opera browser … (read more)

I get 'you browser cannot play this video" when I try to watch NFL Sunday Ticket on Youtube; what causes this? I use Linux Mint on my laptop.

I also have Opera browser installed; I get the same error using Opera.

Please help. Thanks.

Open 1

I can't update my payment information.

Settings->Passwords and autofill->Manage payment methods Only gives me the option to "Add new payment method". I can fill that out, but cannot save it. I have an ol… (read more)

Settings->Passwords and autofill->Manage payment methods Only gives me the option to "Add new payment method". I can fill that out, but cannot save it.

I have an old credit card saved that I cannot update, change, or get rid of. That number was replaced with a new one, so it's not even valid anymore.

I followed the recommendation under the help file to check "Privacy and security->History", and it's set to "Remember history", so that shouldn't be a problem.

I was having this problem on my previous Windows 10 laptop - after transferring everything to the new one that's running Arch Linux, it's still the same. I'd really like to fix it, thanks.

Open 3

Firefox history configuration

Hi I noticed that some old links in my history are automatically deleted. How to configure expiration rules (if possible) in order to keep links forever, until manual de… (read more)

Hi I noticed that some old links in my history are automatically deleted. How to configure expiration rules (if possible) in order to keep links forever, until manual deletion? I know that links can be saved in the bookmarks, but when browsing the Internet, unless bookmarking everything :(, no one knows if a link can be useful in the future.

Thanks for your help

Open 2 20

The United States connection doesn't work in the VPN.

I just recently installed the VPN on Firefox. It hadn't shown up because of my privacy settings. It works fine except for the United States connection. When I choose the … (read more)

I just recently installed the VPN on Firefox. It hadn't shown up because of my privacy settings. It works fine except for the United States connection. When I choose the other countries, it works fine, but when I choose United States, it still shows Japan (where I live). It still shows Japan, but it does have an effect. It changes it to Tokyo, where I don't live. So, the vpn is having some effect, but it is just not connecting to the United States. Why is that?

Open 4 1

frequent crashes. on Linux

Hello all, thank you in advance for your time. I've got a Lenovo running Linux (Zorin, an Ubuntu branch) Crashes have been more and more frequent over the last couple wee… (read more)

Hello all, thank you in advance for your time. I've got a Lenovo running Linux (Zorin, an Ubuntu branch)

Crashes have been more and more frequent over the last couple weeks. Usually it closes only Firefox, sometimes it throws me back to the login screen, and rarely the computer crashes entirely. I've been trying to pin down the source of the crashes -- it hasn't only been Firefox, but most of the crashes are while FF is open.

THIS tab keeps crashing, as I type.

It seems to happen more often when I'm watching video.

Here are all the crash IDs within the last 24 hours: bp-dfb0bd40-4ce6-41bd-b9cb-ad0510260913 13/09/2026, 11:15 View bp-50a8400a-3439-4af4-b5c7-6e60f0260913 13/09/2026, 11:15 View bp-0893e979-6a06-40cc-ad0b-757210260913 13/09/2026, 11:15 View bp-8a1bbc36-9c1d-412c-a2cf-c4c040260913 13/09/2026, 11:15 View bp-4c97e699-dee7-470f-9f82-855760260913 13/09/2026, 11:15 View bp-4526b2af-908a-45be-89ae-293ef0260913 13/09/2026, 11:08 View bp-60af27d7-aeef-4761-b86e-7595a0260913 13/09/2026, 11:08 View bp-25b42dd1-3f54-4be4-bde7-801f60260913 13/09/2026, 11:08 View bp-e92ad4f9-b7d3-453e-8c5a-066910260913 13/09/2026, 11:08 View bp-d19f0c4c-9eb7-45d1-a7e7-978d90260913 13/09/2026, 11:08 View bp-b212719f-1daa-459c-8491-2c6cb0260913 13/09/2026, 11:08 View bp-9effc3ad-0b73-43d2-839c-805a00260913 13/09/2026, 11:08 View bp-7e5b6de1-7a84-48ad-86c0-e07510260913 13/09/2026, 11:08 View bp-271c4c4f-9f81-480a-9815-5f5bf0260913 13/09/2026, 11:08 View bp-956cef3e-25a1-4a8c-b7e1-668be0260913 13/09/2026, 11:08 View bp-92a596e6-edc8-4920-9365-6e3e00260913 13/09/2026, 11:08 View bp-6e309137-bf0a-4ee1-8ddf-492b20260913 13/09/2026, 11:08 View bp-d3eadcae-1967-4c31-856f-284f80260913 13/09/2026, 11:08 View bp-e319008d-d7e3-4354-95db-846e10260913 13/09/2026, 11:08 View bp-ce80cf98-4aad-46ee-a2a2-40ccf0260913 13/09/2026, 11:08 View bp-41734b4e-09d0-4dfe-ab7a-c74400260913 13/09/2026, 11:08 View bp-37752c09-a2ae-4f35-8ee6-62ee60260913 13/09/2026, 11:08 View bp-01aed5a5-d3da-4551-9646-eb73d0260913 13/09/2026, 11:08 View bp-0d52d173-f46d-4d5c-b723-441930260913 13/09/2026, 11:08 View bp-5a9507dd-21f3-4be3-8d68-ad70f0260913 13/09/2026, 11:08 View bp-0a5b5b7c-6400-41f7-ba67-c881b0260913 13/09/2026, 11:08 View bp-2ff2f687-e231-4ac5-925a-fde060260913 13/09/2026, 11:08 View bp-1c9a1836-3ebe-40bd-ac76-182850260913 13/09/2026, 11:08 View bp-f4bbc332-be5c-48f7-8e6e-c008a0260913 13/09/2026, 11:08 View bp-807e438c-9bb1-4056-b67b-48e870260913 13/09/2026, 11:08 View bp-b422a84c-4096-4ab8-926c-d63030260913 13/09/2026, 11:08 View bp-9740f00f-a1ac-4fce-96b3-704940260913 13/09/2026, 11:08 View bp-0a571a75-602f-4802-98df-22ee30260913 13/09/2026, 11:08 View bp-5f7a41ac-f92a-42b3-96bc-6dda70260913 13/09/2026, 11:08 View bp-d81a88f6-3da4-4e15-8669-352390260913 13/09/2026, 11:08 View bp-324a6102-496b-4724-9deb-3532f0260913 13/09/2026, 11:08 View bp-40969791-0669-4158-abd6-b57230260913 13/09/2026, 11:08 View bp-7b5c8e37-6cfe-4027-9bd1-fc0d80260913 13/09/2026, 11:08 View bp-62dbac62-1feb-47a6-be53-bd8b10260913 13/09/2026, 11:08 View bp-9197029c-0719-4294-bc37-e7f320260913 13/09/2026, 11:08 View bp-941d7f54-5b2e-4783-83f2-66c330260913 13/09/2026, 11:08 View bp-00202476-8680-4295-8a76-a97db0260913 13/09/2026, 11:08 View bp-027dfa8e-f3e1-44e9-a405-1ae350260913 13/09/2026, 11:08 View bp-369f58c9-4456-4578-977e-49cfe0260913 13/09/2026, 11:08 View bp-78c25147-3a9c-4ad8-9210-eb0ca0260913 13/09/2026, 11:07 View bp-f1f4b2b3-0885-4259-8dd3-bfa700260913 13/09/2026, 11:07 View bp-72d20621-92ea-417a-b063-deba40260913 13/09/2026, 11:07 View bp-721a4c72-ab3c-4ea0-8428-72b6d0260913 13/09/2026, 11:07 View bp-ffb02689-cb96-48e2-ab89-1c7f10260913 13/09/2026, 11:07 View bp-407b7ac2-8d4c-404d-974a-96d790260912 13/09/2026, 0:37 View bp-9decd8ef-b380-4bfe-8264-6841b0260911 11/09/2026, 22:40 View bp-c9a8eae8-8723-48ba-aab0-48db10260908 08/09/2026, 22:57 View bp-e0ac525c-a6c7-4af5-abe8-0ab5e0260913 13/09/2026, 11:16 View bp-91be494d-2e41-42b7-9330-e49630260913

Open 9

Firefox under Linux (X11), dead keys don't work any more.

Hi, I'm using Firefox 155.0.1 64bits, in Linux Mint Debian Edition 7, x11, XFCE4. I have a Belgian keyboard. I have noticed that the dead keys aren't working any more whe… (read more)

Hi,

I'm using Firefox 155.0.1 64bits, in Linux Mint Debian Edition 7, x11, XFCE4. I have a Belgian keyboard. I have noticed that the dead keys aren't working any more when typing text / messages from within Firefox. I don't have this problem in other browsers or applications.

I used xev (x11 utility) to check if the dead keys were working and tested a different keyboard, all work. I tried to start Firefox in safe mode or by starting Firefox from a terminal with the following commands: - env GTK_IM_MODULE=xim firefox - env GTK_IM_MODULE=ibus firefox

But nothing worked. The dead keys aren't working. The issue must come from Firefox for it is not an hardware issue (tried different keyboards) nor software (dead keys work in other applications).

Any idea to fix this ?

Open 9 3

First word disappears after pressing Space in the New Tab search field when typing in Bulgarian (Linux / Wayland)

Environment • Firefox 153.0.1 (64-bit) • Ubuntu 24.04.4 LTS • Wayland session • Input method: IBus • Keyboard layouts: ◦ US ◦ Bulgarian (bg+b… (read more)

Environment

   • Firefox 153.0.1 (64-bit)
   • Ubuntu 24.04.4 LTS
   • Wayland session
   • Input method: IBus
   • Keyboard layouts:
       ◦ US
       ◦ Bulgarian (bg+bekl)
   • Graphics:
       ◦ AMD Radeon Graphics (renoir)
       ◦ WebRender (Software)

Summary When typing a multi-word search query in Bulgarian into the center search field on the Firefox New Tab page (about:newtab), the first word disappears immediately after pressing the Space key. The issue occurs only in the in-page search field. Typing exactly the same text in the Firefox address bar works correctly. Steps to reproduce

   1. Open a new tab (about:newtab).
   2. Click inside the center search field.
   3. Switch to the Bulgarian keyboard layout.
   4. Type the first word, for example:   български
   5. Press the Space key.

Actual result The first word disappears completely. The search field becomes empty and the caret remains after one blank space. Typing continues normally from the second word onward. Interestingly, pressing Ctrl+Z immediately restores the missing first word, indicating that Firefox performs an undoable edit operation rather than simply ignoring the input. Expected result The first word should remain in the search field after pressing Space. Additional observations

   • The problem does not occur when typing in the Firefox address bar.
   • The problem does not occur on google.com or in other web page input fields.
   • The problem is reproducible in:
       ◦ Troubleshoot Mode
       ◦ a brand new Firefox profile
   • No third-party extensions are installed (only the built-in OpenH264 codec is present).
   • Setting

browser.newtabpage.activity-stream.showSearch = false removes the in-page search field, therefore the issue disappears because the affected widget is no longer present.

   • Disabling

browser.search.suggest.enabled does not change the behaviour.

   • If the address bar already contains text before clicking into the New Tab search field, the issue may no longer reproduce. This suggests that the bug could be related to focus handling or interaction between the New Tab search widget and the address bar.

Reproducibility Always reproducible on this system. Notes The issue appears to be specific to the Firefox New Tab search widget (about:newtab) rather than to the operating system, keyboard layout, input method, or user profile. ____________________________________________________________ The text above was created following extensive discussion and numerous tests, in collaboration with ChatGPT.

Open 3

Sudden block of account by gmail.

Out of the blue Google started blocking one of my Gmail accounts on Linux Mint. It's been running fine for months. The rest run fine. It kept giving me this error message… (read more)

Out of the blue Google started blocking one of my Gmail accounts on Linux Mint. It's been running fine for months. The rest run fine. It kept giving me this error message.

400. That’s an error.

The server cannot process the request because it is malformed. It should not be retried. That’s all we know.

I installed that account on my windows box with exactly the same information. I cut and pasted it in fact. It went right through with no problems.

It's one of my main accounts and it's dead in the water. I deleted it and tried to reinstall it and I have exactly the same problem. Setup information. Hit continue. "Configuration found" Click done. Goes to "Sign in to continue to Mozilla Thunder bird Email" Put in email address. Click next and I get that error message. Help?

Captain Quack.

Open 1