Thunderbird gobbles up too much of my SSD space! 42GB

Thunderbird gobbles up too much of my SSD space! How can I prevent this from happening? I'm using Thunderbird 128.2.3esr (64-bit) Safari browser Version 18.0 (19619.1.2… (read more)

Thunderbird gobbles up too much of my SSD space!

How can I prevent this from happening?

I'm using Thunderbird 128.2.3esr (64-bit) Safari browser Version 18.0 (19619.1.26.111.10, 19619) Macbook Air M2 15" running OS 14.7

See attached screenshot

Asked by bittersweet47 1 month ago

Last reply by Wayne Mery 2 weeks ago

New Tabs don't open sites

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already o… (read more)

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already open tabs with sites generally still work, but sometimes crash the tabs after a bit. We've tried starting without extensions, uninstalling and reinstalling FF, changing the profile, logging in the PC (Win 10, up to date) with a different login, running SFC and DISM on the PC, and just about everything else.

Opening the FF console shows this message when the tab just rocks the period:

WindowsJumpLists: Failed to fetch favicon for https://online.adp.com/signin/v1/?APPID=WFNPortal&productId=80e309c3-7085-bae1-e053-3505430b5495&returnURL=https://workforcenow.adp.com/&callingAppId=WFN&TARGET=-SM-https://workforcenow.adp.com/theme/admin.html NS_ERROR_FAILURE: WindowsJumpLists.sys.mjs:257:29

Edge works perfectly (and unfortunately, I'm having to use Edge to enter this ticket.). Other applications don't have any issues. I'm not having this issue on 2 other similar PCs I have that run FF, only this one.

Any ideas of what might be the issue with FF on this PC? Thanks, Alex

Asked by unkiealex 2 weeks ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Unable to send emails

Dear Subject to the following mail addresses: gunter.peeters@scarlet.be We keep getting the following message when sending emails. An error occurred while sending email… (read more)

Dear

Subject to the following mail addresses: gunter.peeters@scarlet.be

We keep getting the following message when sending emails. An error occurred while sending email. The mail server replied: ip 213.49.30.104 blocked for relaying spam http://www.scarlet.be/pm/?e=f53&s=r&p=213.49.30.104. Please check if your email address is set correctly in your account settings and try again.

We are able to receive emails.

Is it possible to check this out?

Thanks in advance!

Kind regards Gunter Peeters

Translated with DeepL.com (free version)

Asked by gunter.peeters 4 months ago

Last reply by sfhowes 4 months ago

How do I contact Firefox support directly?

I have been told by my bank that firefox wants their customers who are having a problem with the website when using firefox to contact firefox directly. How do I do that… (read more)

I have been told by my bank that firefox wants their customers who are having a problem with the website when using firefox to contact firefox directly. How do I do that? I have wasted way too much time trying to find that contact information. Any help would be greatly appreciated.

Asked by windspring12 3 months ago

Last reply by greg.lenda95 4 days ago

Inbox Entries Duplicated

I am currently on Ver 115.12.2 (32-bit), but I've had this problem over several versions. I recently downgraded from the 64bit version (for a different reason), it had th… (read more)

I am currently on Ver 115.12.2 (32-bit), but I've had this problem over several versions. I recently downgraded from the 64bit version (for a different reason), it had the same issue.

Old messages in the Inbox are listed twice, including those that have been read. New incoming messages are not duplicated, messages where I've deleted the duplicates are not again duped. Messages that get filtered to or moved to folders are not duped. Old messages that are in folders are not duped.

I have several email accounts in TB, and I only see this on my most active- of course! I have compacted all folders many times and rebuilt the Global Database with no effect. I tried opening in Troubleshooting mode and they are still duplicated. It is a POP account.

Asked by atscomms 3 months ago

Last reply by Wayne Mery 1 month ago

MS files are downloaded as .pdf

Hi, For some time now, when I download a .pptx, .xlsx og .docx Firefox changes the file format to .pdf when downloading the file. I then have to manually choose the corr… (read more)

Hi,

For some time now, when I download a .pptx, .xlsx og .docx Firefox changes the file format to .pdf when downloading the file. I then have to manually choose the correct app for opening the file, overrule error messages and delete the ".pdf" when re-saving the file even though it recognises it is not really a pdf file.

I've tried to change the Firefox settings, clearing cache, restarting or deleting in config and other small attempts to reboot whatever suddenly started to cause this problem. As far as I can see, it is not an unknown issue, but I've not yet been able to find a solution to my problem, which is getting on my nerves.

Hope you can be of help.

Asked by mikkelwg 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Account disconnected

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted an… (read more)

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted and logged in, pinned tabs were gone?! Using the created restore point did NOT restore the pinned tabs. Is there a way to recover the pinned tabs? Thanks in advance. FRANK

Asked by WhiteBimmer 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Where is setting for Calendar Alerts (popups, sounds)?

When I first opened Thunderbird (just a few weeks ago), I noticed that some Calendar Tasks were already set up by Thunderbird. (My standalone calendar is Efficient Remin… (read more)

When I first opened Thunderbird (just a few weeks ago), I noticed that some Calendar Tasks were already set up by Thunderbird. (My standalone calendar is Efficient Reminder).

But I don't see options for REMINDERS - popups (preferably) and/or sounds. (The purpose of a calendar for me is to be reminded to do things.)

I searched for options in Thunderbird, and I looked on the information here, but can't find anything.

If I can I select a sound and/or popup to REMIND me, where can I find the option to set it?

Asked by Kami Scott 3 months ago

Last reply by sfhowes 3 months ago

Bank of America pay bills screen

kregstein Oct 3, 2024, 15:15 CST I can login to B of A and do everything except reach the make payment page on my PC desktop. I've cleared cache and cookies per B of A … (read more)

kregstein

Oct 3, 2024, 15:15 CST

I can login to B of A and do everything except reach the make payment page on my PC desktop. I've cleared cache and cookies per B of A instructions but it doesn't help. I can get there on my iPad's Firefox, however. They said to contact you.

Asked by kregstein 1 month ago

Last reply by dmehic 3 weeks ago

can we reduce disk usage?

Firefox uses about half a gig on my disk, that's: '~/.mozilla' and '~/.cache/mozilla' can that be reduced? Either some setting that limits disk use or even a manual del… (read more)

Firefox uses about half a gig on my disk, that's: '~/.mozilla' and '~/.cache/mozilla' can that be reduced? Either some setting that limits disk use or even a manual deletion of ancient stuff?

Asked by rayandrews 5 months ago

Last reply by salphakio 5 months ago

Outgoing email blocked as spam

Thunderbird is blocking some outgoing mail. If I start with a file, right click, send to mail recipient; the message is blocked as spam with this diagnostic: Sending of … (read more)

Thunderbird is blocking some outgoing mail. If I start with a file, right click, send to mail recipient; the message is blocked as spam with this diagnostic: Sending of the message failed. An error occurred while sending mail. The mail server responded: Spam detected by content scanner. Message rejected (ID 6661B68A00783926). Please check the message and try again.

But, if I start with Thunderbird Write and attach the same file, there are no problems and the message is sent.

Asked by hrsweet3 5 months ago

Last reply by Matt 4 months ago

How to set up a new gmail account

I can't setup a new Gmail account because (1) Thunderbird won't let me finish the setup until it tests the account at Gmail, but (2) Gmail won't let me finish setting unt… (read more)

I can't setup a new Gmail account because (1) Thunderbird won't let me finish the setup until it tests the account at Gmail, but (2) Gmail won't let me finish setting until they they can sent me a setup email to me at my new address on Thunderbird. It's a Catch 22. What do I do? Thank you.

Asked by Ted Compton 3 months ago

Last reply by Toad-Hall 3 months ago

How can I totally disable Thunderbird's junk filtering?

As per this archived question: https://support.mozilla.org/en-US/questions/1386828 I want to turn off junk filtering completely. Like the poster on the above mentioned qu… (read more)

As per this archived question: https://support.mozilla.org/en-US/questions/1386828 I want to turn off junk filtering completely. Like the poster on the above mentioned question, I have done everything suggested, but Thunderbird still puts messages into the Junk folder. How can I achieve this? Info requested on the above mentioned question: - I am using Thunderbird 115.13.0 (64-bit) on Xubuntu 22.04 - My email service is gandi.net

Asked by jeff150 2 months ago

Last reply by walt.f 1 month ago

I can't log in to may mail on outlook with OAuth2

MS changed authorization method and now it require protocol OAuth2. I've changed my account for two layers authorization and tried change Thunderbird configuration due ht… (read more)

MS changed authorization method and now it require protocol OAuth2. I've changed my account for two layers authorization and tried change Thunderbird configuration due https://support.mozilla.org/en-US/questions/new/thunderbird/form but it not works. I can't connect. I've no problems to connect with Outlook and standard mail app for Win2010 or using BlueMail on android. Ive Thunderbird v. 115.11.0 (32)

Can You help me? I'd prefere to stay with Thunderbird.

Maciej Garnysz

Asked by mac gar 1 month ago

Last reply by yeno 4 weeks ago

Firefox Root Certificate Expiration: Questions & Tips for Updating

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s … (read more)

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s crucial to update to Firefox 128 or newer to avoid issues with add-ons, DRM-protected content, and other features.

For full details, check out Update Firefox to prevent add-ons issues from root certificate expiration.

If you have questions about the update or need help with the process, this is the place to ask! Whether you’re just starting or you’ve already updated and want to share your experience, we’d love to hear from you.

Let’s come together, share tips, and ensure we’re all prepared. Drop your questions or insights below!

Asked by Lucas Siebert 1 month ago

Last reply by vtay 2 weeks ago

Constantly being asked for passwords by Microsoft

Hello. Each time I fire up Thunderbird, I get a series of panes (pains?) from Microsoft, asking for my passwords for my Outlook accounts. Sometimes, it asks for all of th… (read more)

Hello. Each time I fire up Thunderbird, I get a series of panes (pains?) from Microsoft, asking for my passwords for my Outlook accounts. Sometimes, it asks for all of them. Sometimes, it asks for a few. It seems rather random. When I enter each one, I get a message on the screen saying "Authentication failure". However, if I persist and enter all the passwords, Thunderbird works. I had this problem a couple of months ago. I think it's related to something that MS did. A chap called Matt helped. But, unfortunately, it's returned. Could anyone, please, advise me? Thank you, Barry.

Asked by BarryS 1 month ago

Last reply by RonSH 1 month ago

This video file cannot be played.(Error Code: 102630)

This video file cannot be played.(Error Code: 102630). - This is the error i get when i try to play this movie . Context : - I upgraded to the latest version of f… (read more)

This video file cannot be played.(Error Code: 102630). - This is the error i get when i try to play this movie .

Context : - I upgraded to the latest version of firefox and i also connected my dns to nextdns recently. - I use arch linux and firefox on linux. - Previously all the videos on the site were playing nicely but now it has started showing this error. - I have tried many solutions such as :- 1. Clearing cookies, cache,etc and refreshing firefox . 2. Installing media codecs onto my pc using console. 3. Deactivating the dns and disabling hardware acceleration. 4. Restarting my pc but nothing works.

I was wondering if someone has a solution to this.

Asked by Flatroll 1 month ago

Last reply by NoahSUMO 1 month ago

Corruption of emails when transferring them from Inbox to another folder

Last night, after transferring several emails from my Inbox to another folder listed in the left sidebar, I later discovered that they were corrupted and looked like this… (read more)

Last night, after transferring several emails from my Inbox to another folder listed in the left sidebar, I later discovered that they were corrupted and looked like this:

Received: by 2002:a05:6830:c8b:b0:70f:5b16:394e with SMTP id bn11csp798892otb;

       Thu, 29 Aug 2024 11:10:24 -0700 (PDT)

X-Google-Smtp-Source: AGHT+IH2nbVZyZiCOmfmlo//5s738npdwGHURCCYVNOi/7sQnA0yXsht4BSfL7lfN+f3jqO7thY/ X-Received: by 2002:a05:620a:448a:b0:79f:1352:8318 with SMTP id af79cd13be357-7a8084a6ee2mr565344185a.4.1724955024593;

       Thu, 29 Aug 2024 11:10:24 -0700 (PDT)

ARC-Seal: i=1; a=rsa-sha256; t=1724955024; cv=none;

       d=google.com; s=arc-20160816;
       b=ozvQYozIzSqSgd80kdPRZZAqiil5/r0UUIRHhVhxl1aNA/yURiQVbHcQL14i/XE4ml
        u9qo6fmx1mHONqenQ2PQWeFnjswDVjdpBcohjplhSP3GM17LSYZc01F3a13UkF27OyVb

Now, that is not happening. What did happen, and how can I get them back in their proper form?

Asked by jinkem 2 months ago

Last reply by Wayne Mery 2 weeks ago