All Products Support Forum

Pretty much the title. On the first launch after update, the firefox logo on my taskbar turns into a blank page icon (with the top right corner folded down) and then after I close the program there is no icon for it on my taskbar.

It only takes a few seconds to add it back to the taskbar, but it's been happening for a few months now, and with these frequent updates it's gotten pretty frustrating.

I would like to transfer my bookmarks (and my open tabs) from my Windows 10 laptop to a new Windows 11 laptop. I've looked at the questions and answers people have posted but its a complete mystery to me. I had thought that when I loaded Firefox onto the new PC and signed in, everything would automatically appear. I was successful in doing that with Chrome but Firefox is still my primary browser and I've had no luck. Any help you can provide would be greatly appreciated.

I am not able to received my @live.com email messages I keep getting this message:Login to server imap-mail.outlook.com with username *********@live.com failed. I can get my emails on my android phone but not my laptop

Please help

Добрый.

У меня проблема с данными аккаунта Firefox. Oukitel K9 Pro, android 11, версия браузера 109.1.1.

При синхронизации на новом устройстве часть данных утеряна: история не полная, а только последние посещения, открытые вкладки, коллекции, топ сайтов. В тоже время, на остальных 2х устройствах это есть - по версиям браузера:

1) PRESTIGIO MUZE D3, PSP3530 - android 5.0, версия браузера: 59.0.2 - на этой версии нельзя выйти или войти в аккаунт - больше не работает about:config; 2) XGODY NOTE 10 - android 6.0 (9.0) go edition - официально несуществующая версия андроид, версия браузера: 79.0.0. На этой версии - история посещений полная; 3) OUKITEL K9 PRO - android 11, версия браузера: 109.1.1 - текущее устройство.

p.s. На всех 3х устройствах был выполнен вход в аккаунт и выполнена синхронизация перед тем как, восстановить данные на текущем устройстве - Oukitel K9 Pro.

Что делать - как восстановить их? И почему так произошло?

The last update a few days ago has caused Yahoo mail to not work properly. I tried using it on two others browsers & it works fine. I can't check or delete or move any emails. Can I get a link to the last version of Firefox?

Some of my incoming emails have become displaying at plain text instead of HTML in Thunderbird.

I have tried toggling View>Display Attachments Inline, View>Headers>All vs. Normal, and View>Message Body As>Original HTML vs. Simple HTML vs. Plain Text. Nothing seems to correct this handful of emails.

When I browse the same emails via a browser at mail.yahoo.com, the appear as normal HTML.

Until this occurred, I had not made any configuration changes to Thunderbird or my Windows laptop.

Thanks in advance for any suggestions.

I know NOTHING about technology; everything I've read to try to remedy my issue makes no sense to me; I'm not able to follow the suggestions because I can't find the links referred to. Can someone please help?

What can I do to fix it? Permissions are granted, so I have no clue what's going on.

I have tried:

- Restarting the computer several times - Restarting Firefox several times - Clearing cache and cookies - Refreshing Firefox to default settings - Updating Firefox - Uninstalling and re-installing Firefox

The weird thing here is that I have not changed any settings whatsoever, and, when I try to use the camera in Chrome it works, as well as in Zoom. Now, when I created a secondary profile in Firefox, it did work there too. Any ideas as to why this might be happening?

In Thunderbird 107.7.1 on my MacBook Pro with M1 chip - When attaching a pdf to an email getting ready to be sent I am not able to open it and check if the pdf file is in good shape. I use Adobe Acrobat Pro as my preferred pdf reader and this is associated in control panel. I always check pdf's prior to sending to make sure it is correct. As soon as I click on the pdf attachment in the ready to send email I get the following "File name - Cannot be opened because an unknown error occurred. Try saving to disk first and then opening the file." However, I am able to open pdf's with Acrobat Pro that are attached to emails that I receive without a problem. I have used Thunderbird for many years and this needs to be solved so I can do my business properly. Please advise as to how to get this corrected. Thank you. Bud

I have a DELL Desktop and a Dell laptop. Both run Thunderbird and Windows 10. On the Desktop I can create a new folder(s) within the Inbox as often,and as many as I wish. I can, and do create subfolders within a folder also. However I can not do any of these things on my laptop. I used to be able to do so, and sometime in the last several months I noticed that I can no longer do so. How do I resolve this and restore my laptops capability to create folders? Thanks for any help.

I have used T-bird successfully for many years. My office email was recently changed to an Outlook.office365.com account. I try to set it up in Thunderbird following the Article "Using Thunderbird with Microsoft Office 365" (https://www.canterbury.ac.nz/media/documents/its/Using-Thunderbird-with-O365.pdf). Everything goes fine until I get the panel from Outlook that says enter password. then I get the message "Unable to log in. Probably wrong configuration, username or password". The username and password are the same ones I use to access it via Outlook on the internet and they work fine but not through Thunderbird. The information I use in the set up is: IMAP Hostname: outlook.office365.com Port: 993 Connection security: SSL/TLS Authentication method: OAuth2

Any idea what I am doing wrong here?

Hi. I'm looking for a way to block message removal by the server in the IMAP protocol - the "(server) append only mode" (it should be still possible to delete/move message from Thunderbird).

Why? I see 2 main use cases:

1. The (corporate) server has message retention set globally (e.g. to 1 year) which "cannot" be changed. Users might want to keep their "important" email longer (and in addition, keep it in the same folders as before, not using the folders copy in the "Local folders" space).

2. Due to the unexpected situation - a server error, fire in a data center, a ransom attack, malicious email provider - all the email (or some of them) are removed from the server. Thunder would sync with the server removing the messages from the synchronized folder on a computer (sure, backup is good, but for the "silent action" - e.g. part of the emails deleted (or encrypted), it might take too long to detect that problem and still have a valid backup).

The are some (not perfect) workarounds, including:

- keeping old emails in the "Local folders" - two places to search (or many if you have a folder hierarchy with the automatic filtering)
- a separate, local IMAP server to keep an "append only" copy of the message (e.g. isync, offiline imap), possibly to be used by Thunderbird (instead of the upstream IMAP server)
- using POP3 (with its own downsides :) )

An obvious downside of the implementation in Thunderbird - which users of that feature have to be aware - is not doing any delete/move operations on the server (e.g. with the webclient or some other IMAP client). Nevertheless, to fulfill the aforementioned requirement it doesn't seem a high cost.

Questions: 1. Is it possible to achieve in Thunderbird itself? 2. Is there any API to help implement that as an extension? 3. Have you - by any chance - tried to implement that using the third party tools (e.g. a local IMAP server which is used by TB) and can recommend any solution? 4. (Bonus) Do you think it would be an useful addition to Thunderbird?

Marcin

I've followed the process of adding an email account but on the page title Setting Up Your Existing Email Address, when I click "Done" at the base of the page, I get an error message "Error Creating Account, Incoming Server already exists.

I removed firefox fully. New profile. Disables all addons. Set the strict to standard. Still tab crashes. No idea what could be the cause? Reports below.

https://crash-stats.mozilla.org/report/index/91eb4bdb-5f51-41b9-b082-905510230201 https://crash-stats.mozilla.org/report/index/e638cb6d-3572-4224-9dc8-9cfd90230201 https://crash-stats.mozilla.org/report/index/3fb01c49-b8bf-4a5a-9dc5-78d920230201

I use firefox to play music, so I usually have a window in the background while I do other things. When playback starts after a pause, or between songs, the playback window often steals keyboard focus. So if I'm typing in another window, I'm interrupted. Very annoying. It happens on at least youtube, navidrome, and jellyfin.

I've found a few others reporting similar issues that suggest setting `mozilla.widget.raise-on-setfocus` to `false` - but this doesn't work for me. How can I figure out what's triggering this keyboard steal so I can fix it?

I'm using firefox esr 102.7.0esr, but it's been happening for a while. I've tried the debian builds and the official firefox.com builds, same behavior. Thanks for any suggestions.

The shortcut step (in quotes) following instead MOVES the message. "Copy message to another folder Hold Ctrl while dragging message to destination folder (release mouse button before releasing Ctrl). "

It worked correctly until a recent OS software update and occurs in TB 102.4.2 on my Ubuntu 22.04.1 LTS on a Dell Inc. Inspiron 5559. It has not been corrected in a subsequent update.

I can send the TB Troubleshooting Info if helpful.

I use this method regularly and would like to repair the problem. I'm right clicking and copying to recent in the interim and the "recent" listing would be helpfully all my off-line folders.

It works properly on my Windows 10 installation.

Thanks for having a look at this.