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  • Solved

Cannot Recall Master Password

It has been some time since I've used my Mozilla browser and cannot recall what I would have set my master password as. I have tried every password I would have used to n… (read more)

It has been some time since I've used my Mozilla browser and cannot recall what I would have set my master password as. I have tried every password I would have used to no avail. I tried the account recovery with my gmail.com email, but the error message that I keep reaching says that I need the account I would've signed up with? If I enter a completely not related email, I get the proper message that there is no account associated. Being how long it has been, it's not a serious issue to even have access to old credentials, I definitely just want to access my account.

Thank you!

Asked by Shorty Shorts 1 month ago

Answered by Paul 1 month ago

  • Solved

You get full access to the browser if you cancel entering the master password when opening the browser.

Environment: Windows 10 x64 (22H2) Browser: Firefox v142.0.1 x64 Precondition: Master password set when opening the browser The user gets full access to the browser (exc… (read more)

Environment: Windows 10 x64 (22H2) Browser: Firefox v142.0.1 x64 Precondition: Master password set when opening the browser

The user gets full access to the browser (except for access to passwords) when they click cancel password entry. Or close the modal password entry window.

Why is full access to websites and bookmarks granted? An outsider can easily access the browser where you are logged into your email, as well as gain access to your Firefox account management.

I really hoped that without entering a password, no open tabs would load and access to the entire browser would not be granted.

When the master password will actually start working?

Thank you.

Asked by TabMising 1 month ago

Answered by Paul 1 month ago

  • Solved

I am being asked for my PIN to Firefox and I don't know what that is

Trying to redeem an Amazon Gift card to my Amazon account and it is asking me for my PIN for Firefox/Mozilla which I don't have...won't take my password or my Microsoft … (read more)

Trying to redeem an Amazon Gift card to my Amazon account and it is asking me for my PIN for Firefox/Mozilla which I don't have...won't take my password or my Microsoft PIN. Now what?

Asked by GM K 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

Repeated small window asking for primary password

When I open Firefox, I get a small window asking for a primary password and I find no where to get rid of this. I have a Mozilla password, but that one does not work in … (read more)

When I open Firefox, I get a small window asking for a primary password and I find no where to get rid of this. I have a Mozilla password, but that one does not work in the small window.

Asked by johnt4 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Firefox now requires me to use a passkey

Firefox now requires me to use a passkey to log in to YouTube. I don't have (or want) a passkey. My computer locks up solid, and I have to reboot when I cancel the reques… (read more)

Firefox now requires me to use a passkey to log in to YouTube. I don't have (or want) a passkey. My computer locks up solid, and I have to reboot when I cancel the request for a passkey. I can log in to YouTube on my Samsung S10+ tablet and S25 phone without problems. This problem only occurs on my Windows 10 computer. It is impossible to bypass this issue.

Asked by Gary Hall 6 months ago

Answered by Gary Hall 5 months ago

  • Solved
  • Archived

Why does version 136.0 require my Primary Password whatever I'm browsing?

According to Firefox Help, "After you have defined and set your Primary Password, you will be prompted to enter it once for each Firefox session, when Firefox needs acces… (read more)

According to Firefox Help, "After you have defined and set your Primary Password, you will be prompted to enter it once for each Firefox session, when Firefox needs access to your stored passwords." But since updating to version 136.0 I get asked for my Primary Password even to see my home page. Why is this?

Asked by Bill Welland 7 months ago

Answered by Bill Welland 5 months ago

  • Locked

"Veuillez saisir votre mot de passe principal"

Veuillez saisir votre mot de passe principal." : cette fenêtre apparaît à tout bout de champ. Réinitialiser ? La clé de sécurité est refusée... Et je suis inca… (read more)

Veuillez saisir votre mot de passe principal." : cette fenêtre apparaît à tout bout de champ. Réinitialiser ? La clé de sécurité est refusée... Et je suis incapable de fermer mon compte... C'est un cul-de-sac. À l'aide SVP !Merci ! Eloi

Asked by SuMo Bot 5 months ago

Last reply by Kiki 5 months ago