• Solved

Mozilla Firefox slow on Windows 11 24h2

Hello! After a clean install of Windows 11 24h2 Pro, Mozilla Firefox is unusable. It takes about 2 minutes to load a page which is abnormal. I remember I had the same iss… (read more)

Hello! After a clean install of Windows 11 24h2 Pro, Mozilla Firefox is unusable. It takes about 2 minutes to load a page which is abnormal. I remember I had the same issue when I first installed Windows 11 23H2 Pro and that was resolved somehow but it was 2 or 3 years ago and I've no idea what the solution was back then. I've tried some basic stuff including Test suggestion which of course didn't resolve anything as almost all of them are referring to cleaning cache, reinstall Firefox etc and it literally has nothing to do with my situation. Any solutions?

Asked by anwylyds 4 months ago

Answered by anwylyds 4 months ago

  • Solved

Want to remove or disable AI summarizer

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this re… (read more)

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this removes an AI chatbot, even better.

Asked by kj_23marigolds 2 months ago

Answered by Paul 2 months ago

  • Solved

Add New Account: Frozen Indefinitely

When I try to add a new Mail Account, the "Looking up configuration" step hangs indefinitely. I have to force a hard exit to reopen the app. I was able to add my hotma… (read more)

When I try to add a new Mail Account, the "Looking up configuration" step hangs indefinitely. I have to force a hard exit to reopen the app. I was able to add my hotmail account without issue, but now that I'm trying to add @yahoo.co.uk , it just freezes up. Thx

Windows 10, newest Thunderbird.

Asked by ihylton 6 days ago

Answered by Ed 3 days ago

  • Solved

One tab is suddenly almost chromeless and listed as separate app in taskbar

Windows 10, latest version. I hit a shortcut, I think, and heard the trackpad, then one of the three open tabs was isolated from the rest in a separate, almost chromeles… (read more)

Windows 10, latest version.

I hit a shortcut, I think, and heard the trackpad, then one of the three open tabs was isolated from the rest in a separate, almost chromeless window.

It's not in the taskbar pop-ups but instead has its own icon. In this 'chromeless' window there is no option to add a tab or window, there is no area to move it (I have to carefully use emtpy space in between buttons to move it). The top just fell off, that's basically it.

I have never seen this and have been using Firefox from the start way back when. I didn't install anything; this just happened as I was reading something and accidentally touched a key. Nothing changed, no settings were adjusted, nothing.

This option is not in the tabs menu or anywhere. I must say I kinda like it for this one 'tab' (which is a solo chromeless window) but I do need the menu and so on for productivity.

One of the screenshots shows this 'window', the other shows that 'window' is not part of the regular pop-up tabs in the taskbar but rather has its own icon, as if it were an app, in that taskbar.

What in the world is this? Can someone help?

Asked by LineD 1 month ago

Answered by LineD 1 month ago

  • Solved

yellow banner notification, unique identity not found

Did ask forum for help on 12/9/2025, and though there was some info on line to solve my problem, I was unable to understand it, or proposed solutions did not work.Tried n… (read more)

Did ask forum for help on 12/9/2025, and though there was some info on line to solve my problem, I was unable to understand it, or proposed solutions did not work.Tried now to log into mozilla account, but cannot find any section about any replies. As problem driving me crazy, will try again.

1 When emails come in, instead of the sender being shown in the from box, it gves me at pethen.riseup.net as the sender. 2 If i click on any link in the text of the email which I need to access, this function does not work. All that appears is the link text I click on gets surrounded by a text edit box (ie a thin square line with small boxes you can put an arrow on to change shape of box for editing 3 a yellow banner appears at the base of any email reading " a unique identity matching the from address was not found. + "the messagewill be sent using the current from field and settings from identity peter hendry<pethen@riseup.net> 4 My other emailaddress linked to my mozilla thunderbird client has no problems. This has to be such a simple problem relating to the account set up which for some reason my PC has taken into itself to change, either text in my address books do not match, or I have ticked a wrong bos in the setup, or not ticked one at all,

Please can any help this struggling man! Peter

Asked by peter hendry 1 week ago

Answered by peter hendry 1 week ago

  • Solved

Tabs group lost after recent update

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manag… (read more)

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manage tabs section. Only the groups that were open are retained, the groups which were closed are lost. They contained important tabs which I haven't bookmarked. I didn't see any policy of removal of inactive tab groups after certain time, any help would be really appreciated. I use the desktop app on Linux.

Asked by Bhaumik Tripathi 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Default search engine keeps changing to Google

After the latest update, my default search engine in Firefox keeps automatically changing to Google, even though I’ve repeatedly reset it to Kagi. This seems like a bug, … (read more)

After the latest update, my default search engine in Firefox keeps automatically changing to Google, even though I’ve repeatedly reset it to Kagi. This seems like a bug, but let me know if there’s anything I can do on my end to make the change stick!

Asked by Laura.virginia.anderson 1 day ago

Answered by Laura.virginia.anderson 1 day ago

  • Solved

Make Bookmarks Easier to Access

Hello developers. I really enjoyed using Firefox on iOS. It is so much better than other browsers in terms of continuity. However, I do find that there’s one particular … (read more)

Hello developers.

I really enjoyed using Firefox on iOS. It is so much better than other browsers in terms of continuity. However, I do find that there’s one particular thing that Firefox can do better—how to access bookmarks.
“Bookmarks” on the Homepage should be able to be put on top. On the current version, the location of “Bookmarks” is fixed on the bottom of the screen, below “Shortcuts” and “Jump back in”. For many users, including myself, bookmarks are more convenient than Shortcuts. It would be great to move it up top.

And it should be able to show folders. I have a lot of bookmarks, so I have to group them in several folders. What current version does is probably guessing which specific one you want to pick and show it, and the hierarchy is dismissed. So maybe it should show it exactly how it is on the desktop.

That’s all suggestions I got. Thank you for your reading.

Asked by Kevin Cooper 4 months ago

Answered by Paul 4 months ago

  • Solved

viewing tabs

Is it possible to view the contents of two tabs simultaneously? I have been in many situations where it would be very helpful to view two different web pages side-by-side… (read more)

Is it possible to view the contents of two tabs simultaneously? I have been in many situations where it would be very helpful to view two different web pages side-by-side to more easily make comparisons. Opening a new window and viewing them side-by-side is similar but being able to pick two tabs to view in one browser would be a lot faster and easier to control.

Asked by emathis01 4 months ago

Answered by emathis01 4 months ago

  • Solved

Disabling Tab Restore on OS Restart

I'm trying to stop Firefox from restoring tabs after I restart my OS. So far, I've done the following: Disabled `Startup > Open Previous Windows and Tabs` Disabl… (read more)

I'm trying to stop Firefox from restoring tabs after I restart my OS. So far, I've done the following:

  • Disabled `Startup > Open Previous Windows and Tabs`
  • Disabled all extensions
  • Confirmed I do not have a `user.js` file
  • Set `browser.sessionstore.resume_from_crash` to `false`
  • Set `browser.sessionstore.restore_on_demand` to `false`
  • Set `browser.sessionstore.resuming_after_os_restart` to `false` (It was already set this way.)
  • Set `browser.sessionstore.max_resumed_crashes` to `0`
  • Set `privacy.clearOnShutdown.openWindows` to `true`
  • Set `browser.sessionstore.max_tabs_undo` to `0`
  • Set `browser.sessionstore.max_windows_undo` to `0`

(I've since reverted the last two and the extension changes after they didn't work.)

So far, Firefox will not restore tabs on application restart (manually closing and relaunching) or on crashing (after sending SIGTERM/SIGKILL), but it still restores tabs after restarting the OS (if I allow the OS to kill it during shutdown). I've seen a couple suggestions to disable history completely, but I do occasionally refer to my browsing history, so I'd prefer a less-drastic approach. Ideally, I just want Firefox to treat the first launch after a shutdown as a normal launch and not apply any special behavior. Any help would be much appreciated!

System: Fedora 42 (Workstation Edition) Running Firefox 144.0.2 on Gnome 48.6-1.fc42

Asked by firefoxuser 16 hours ago

Answered by firefoxuser 16 hours ago

  • Solved

Need for Option for adding search engine below for search in address bar

With a catastrophe with my System I almost reinstall all Software including Firefox than I found the address bar changed a lot in the latest version. For the old version… (read more)

With a catastrophe with my System I almost reinstall all Software including Firefox than I found the address bar changed a lot in the latest version.

For the old version when I type words, press the down key to switch your engine below, but the new version they disappear! Even for alt+↑ or alt + ↓ are disabled now, may it be too radical?

I really like the engines below in the old version, thus, a option for let the engines shows below may pretty helpful

Asked by asmith360 4 months ago

Answered by TyDraniu 4 months ago

  • Solved

Connexion impossible boite mail hotmail.com

Bonjour, je ne peux plus me connecter à ma boite mail hotmail.com depuis la version 144.0.2 (64bits) de Firefox Je suis avec Windows 11 famille 64 bits - 24H2 et 25H2 (j… (read more)

Bonjour, je ne peux plus me connecter à ma boite mail hotmail.com depuis la version 144.0.2 (64bits) de Firefox Je suis avec Windows 11 famille 64 bits - 24H2 et 25H2 (j'ai essayé avec les 2 versions) avec un compte local. Je choisis de me connecter avec un mot de passe et après avoir validé le mot de passe, j'arrive sur une page qui me dit d'utiliser un autre appareil ou une autre méthode de connexion. Je joins les fenêtres de connexion étape par étape Avec Google Chrome (que je ne veux pas utiliser), je me connecte sans problème à ma boite mail avec les même étapes décrites ci-dessus. Pouvez-vous m'apporter une solution ? Merci, Marc T.

Asked by marctramond1 2 days ago

Answered by marctramond1 1 day ago

  • Solved

Add Shortcut Button Missing

I noticed recently that my 'Add Shortcut' button has disappeared. I've been through other articles and they were of no help. I have 4 rows selected for shortcuts so there… (read more)

I noticed recently that my 'Add Shortcut' button has disappeared. I've been through other articles and they were of no help. I have 4 rows selected for shortcuts so theres no reason for it to be gone.

Asked by Cruz Ramos 1 week ago

Answered by Denys 1 week ago

  • Solved

Thunderbird can't seem to add my outlook account and keeps telling me to check username and password; both of which are correct

Thunderbird can't seem to add my outlook account and keeps telling me to check username and password; both of which are correct. I have two separate accounts; a hotmail … (read more)

Thunderbird can't seem to add my outlook account and keeps telling me to check username and password; both of which are correct.

I have two separate accounts; a hotmail account and an outlook account. It added the hotmail, but won't add the outlook account.

Asked by katrina56 1 month ago

Answered by david 1 month ago

  • Solved

Open previous windows and tabs

There are times that when I open firefox that some of my tabs that does this weird thing where my tabs from the previous session that I left doesn't load up, from what I … (read more)

There are times that when I open firefox that some of my tabs that does this weird thing where my tabs from the previous session that I left doesn't load up, from what I see is a blank tab that doesn't access the sites I left. It's been twice since I encountered this and I can't replicate the issue. When it happens I try checking out the recently closed tabs or window it doesn't show the ones that didn't show up.

Asked by Chris Asuncion (Chris) 2 months ago

Answered by Chris Asuncion (Chris) 2 months ago

  • Solved

V141 Windows 11 Desktop

My TB upgraded to V141 today and I lost my google calendar and maybe my contacts too. The contacts are there but I don't think that they are syncing anymore. Calendar a… (read more)

My TB upgraded to V141 today and I lost my google calendar and maybe my contacts too. The contacts are there but I don't think that they are syncing anymore. Calendar appointments missing altogether.

Asked by Mike 3 months ago

Answered by sfhowes 3 months ago