Showing questions tagged: Show all questions

Failed Connections

Every time I try to access Citbank to view my account I get a screen that says "Failed Connection". How can I stop this? This is "CITBANK" not Citibank. Thank you for … (read more)

Every time I try to access Citbank to view my account I get a screen that says "Failed Connection". How can I stop this? This is "CITBANK" not Citibank. Thank you for your time.

Asked by Jerry W Smith 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

  • Solved

All my Firefox tabs disappeared – can I recover them?

I had a lot of tabs open in Firefox, and they always stayed there even after restarting my PC. But suddenly, all of my tabs disappeared, and I can’t recover them using “R… (read more)

I had a lot of tabs open in Firefox, and they always stayed there even after restarting my PC. But suddenly, all of my tabs disappeared, and I can’t recover them using “Recently Closed Tabs.” Can I get them back?

Asked by Krystian Lkiasmo 2 weeks ago

Answered by Shirmaya John 2 weeks ago

how to disable swiping to close tabs - android app

How do you disable the "feature" that closes tabs when you swipe over them by accident? It's way to sensitive and ends up closing tabs that I want to be left open all of … (read more)

How do you disable the "feature" that closes tabs when you swipe over them by accident? It's way to sensitive and ends up closing tabs that I want to be left open all of the time.

Asked by palsa 3 weeks ago

Last reply by Shirmaya John 2 weeks ago

  • Solved

How to verify offline Firefox installer using its .asc file

I have downoloaed Firefox offline installer (a .xz file) from here: https://download-installer.cdn.mozilla.net/pub/firefox/releases/139.0b9/linux-x86_64/en-GB/ I have a… (read more)

I have downoloaed Firefox offline installer (a .xz file) from here:

https://download-installer.cdn.mozilla.net/pub/firefox/releases/139.0b9/linux-x86_64/en-GB/

I have also downloaded a .asc file, presumably a pgp signature.

Now both files are saved locally in my computer.

Assuming Linux latest release, how do I verify the contents of the offline installer file (.xz) from the Linux Terminal? I have install gpg tools. And commands like ```gpg``` are available.

What I did so far:

 gpg --show-keys --with-fingerprint firefox-139.0b9.tar.xz.asc

with this output:

 gpg: no valid OpenPGP data found.

Do you really want us to verify the contents of the installers you provide? A sha256 sum would be great, though not as secure, for when the GPG predictably fails for the ordinary user due to its huge and useless complexity and bureaucracy.

Asked by xyz123abcf-u-k 3 weeks ago

Answered by pernt 3 weeks ago

  • Solved
  • Locked
  • Archived

downloading firefox apk

hi I would like to download and install firefox for android which if I understand correctly is named fenix, without going to an app store. I don't see a direct link on th… (read more)

hi I would like to download and install firefox for android which if I understand correctly is named fenix, without going to an app store. I don't see a direct link on the main pages on the website. I noticed at https://archive.mozilla.org/pub/ it looks like it might be possible to get the apk. My concern would be does this violate any terms or licenses? Is this 100 percent ok to do? Also does the firefox owners have anything written answering this? There are websites that imply sideloading firefox might be considered using without permission and I definitely don't want that.

Asked by gow3leet69 7 months ago

Answered by NoahSUMO 7 months ago

My Firefox, says it needs a secure connection, before connecting to the Internet, I don't know how to do this?

After I changed the LCD screen on my Sony Xperia L3, when I tried to back on Internet line, and use my Firefox app it says that Firefox only connects to the Internet with… (read more)

After I changed the LCD screen on my Sony Xperia L3, when I tried to back on Internet line, and use my Firefox app it says that Firefox only connects to the Internet with secure connection. I couldn't use my Firefox since, basically there is no Internet connection on my Firefox app, and never forget that, my Internet connectivity is the best and I don't have any problem with that. How to sign in to my Google account to get my connections with the Internet back again? Could you please help me, I can't use my Firefox anymore!

Asked by Lucie suianci 2 months ago

  • Solved

Deleting Search History

I have searches from a year (or more) ago that are still popping up and I don't know why. I have done multiple clears of my entire history and individually removed old se… (read more)

I have searches from a year (or more) ago that are still popping up and I don't know why. I have done multiple clears of my entire history and individually removed old searches when they pop up - they still keep coming back.

Asked by ian140 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Archived

Trouble Viewing PDF's

Recently, I am unable to open PDF's on Firefox. When I go to another browser and access the same site (such as a bank) I am able to view the PDF. I have tried some of th… (read more)

Recently, I am unable to open PDF's on Firefox. When I go to another browser and access the same site (such as a bank) I am able to view the PDF. I have tried some of the suggestions regarding extensions etc, but nothing seems to work. Is there a solution? Thanks, SVS

Asked by ss724 9 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Archived

I am having a constantly manipulation with Google. It loves getting into my iPhone and Roku

I am having an every day problem Google getting into my iPhone and causing me problems. I have had to go to Apple store and reset my iPhone. Nothing has changed I am sti… (read more)

I am having an every day problem Google getting into my iPhone and causing me problems.

I have had to go to Apple store and reset my iPhone. Nothing has changed I am still having too issues.

Asked by Yolanda 10 months ago

Last reply by Yolanda 10 months ago

  • Archived

Firefox Screenshots on Mac no longer upload to Sugarsync

Firefox has an excellent built-in screenshot feature that allows users to take full page screenshots of web pages. I am a Mac user. I use Sugarsync cloud service to keep … (read more)

Firefox has an excellent built-in screenshot feature that allows users to take full page screenshots of web pages. I am a Mac user. I use Sugarsync cloud service to keep my Mac Studio desktop (OS 12.6.3 Monterey) and Macbook Air (OS 13.3 Ventura) laptop in sync. I am running Firefox 133.0.

I have noticed that Firefox .png screenshots have not been uploading properly to Sugarsync for the last 6 months or so. In Finder a green tick appears which indicates that a file has been properly uploaded to SugarSync but when I go to the Sugarsync app I can see the following error message for such files "Waiting on upload from Mac Studio". This means that screenshots I take on my desktop do not go across to my laptop and vice versa.

I spoke to the very helpful tech support (Luis M, senior tech support) at Sugarsync today and he and his colleague were able to figure out that the problem has to do with the attributes of the saved .png files.

I will outline the issue in detail:

On a Mac you can examine the attributes of a file by doing the following: - right click on the folder in which your file is located and click "new terminal at folder". This opens a new terminal window - type the following: xattr -l and then drag and drop the file name from finder next to the "xattr -l" and then insert a space, a dot and a forward slash and press enter, i.e. myusername@NameOfMyComputer Foldername % xattr -l full path and file name ./

For example if I take a screenshot of the following URL: https://www.mlb.com/ and I save the screenshot in a folder I have named "Firefox Screenshots" it saves as as "Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball" on my computer. I can examine it's attributes in terminal using the steps outlined above:

myusername@NameOfMyComputer Firefox Screenshots % xattr -l /Users/myusername/Firefox\ Screenshots/Screenshot\ 2024-12-07\ at\ 14-46-28\ The\ New\ York\ Times\ -\ Breaking\ News\ US\ News\ World\ News\ and\ Videos.png ./

When I click enter it generates a massive amount of information that looks like this: /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-46-28 The New York Times - Breaking News US News World News and Videos.png: com.apple.metadata:kMDItemWhereFroms: bplist00?_ /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-46-28 The New York Times - Breaking News US News World News and Videos.png: com.apple.quarantine: 0081;6753c517;Firefox;0F67116D-C970-45CB-A578-65EAFC93F6DD myusername@NameOfMyComputer Firefox Screenshots % xattr -l /Users/myusername/Firefox\ Screenshots/Screenshot\ 2024-12-07\ at\ 14-48-02\ MLB.com\ The\ Official\ Site\ of\ Major\ League\ Baseball.png ./ /Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball.png: com.apple.metadata:kMDItemWhereFroms: bplist00?_Q?^data:image/png;base64,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 etc etc etc

The total output is over 19 million characters long due to the long alphabet soup that is generated. And this why Sugarsync is unable to properly upload the file.

You can retrospectively fix folders that contain .png files that will not properly upload to Sugarsync by right clicking on a folder, selecting "new terminal at folder" and typing the following: xattr -d -r com.apple.metadata:kMDItemWhereFroms ./

This fixes the attributes and the .png screenshots files immediately start to upload to Sugarsync. When you examine the attributes of the file again it shows the following:

/Users/myusername/Firefox Screenshots/Screenshot 2024-12-07 at 14-48-02 MLB.com The Official Site of Major League Baseball.png: com.apple.quarantine: 0081;6753c575;Firefox;D5072DFA-9EE8-4EF1-9658-86263462F1CD.

Could the Firefox developers please look at this issue and liaise with Sugarsync?

Many thanks in advance.

Asked by Rohan 10 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

  • Archived

Lost all tabs and history after a crash

We apparently lost power sometime during the night. When I turned on the monitor and opened FF, I got the error message that it had crashed. As my subject line says, I lo… (read more)

We apparently lost power sometime during the night. When I turned on the monitor and opened FF, I got the error message that it had crashed. As my subject line says, I lost all my tabs, the pinned ones (probably about 10) as well as the open ones (probably between 10 and 15). I also lost all my history. I can't use the 'Restore Previous Session' because it doesn't give me that option.

I've restarted Firefox and also rebooted my computer...still nothing happens. It's up to date, version 133.0. But I have no history beyond this morning. Is there any way I can recover those tabs or history?

And in my FF Settings, there's a link at the top that says "Your browser is being managed by your organization". I don't have or belong to an organization. When I click on the link it takes me to another page that says it's "Active" and there's a huge list of "Documentation" that apparently involves a lot of code. Can you please explain what all that means? Thanks so much for any help!

Asked by Honey Wesley 10 months ago

Last reply by jonzn4SUSE 5 months ago

  • Archived

Since FF v133.0 when maximized causes Windows taskbar to not appear when moving the mouse to the bottom of the screen

After updating to v 133.0, when maximizing Firefox (not F11 fullscreen), a taskbar that is set to "auto-hide" will no longer unhide when mousing to the bottom of the scre… (read more)

After updating to v 133.0, when maximizing Firefox (not F11 fullscreen), a taskbar that is set to "auto-hide" will no longer unhide when mousing to the bottom of the screen. This did not occur with the previous version (132.0.2).

This behavior is also unaffected by the "devtools.toolbox.alwaysOnTop" setting in about:config as i've tried switching from the default "true" to "false".

Update: Still persists in 136.0.2

Asked by Michael Chan 10 months ago

Last reply by share666 5 months ago

  • Archived

"Capture more" scrolling screenshot not working on Firefox Android?

Since Android 12, many apps can take "scrolling screenshots" that capture more than just the currently-visible part of the screen, with an aptly labeled "capture more" bu… (read more)

Since Android 12, many apps can take "scrolling screenshots" that capture more than just the currently-visible part of the screen, with an aptly labeled "capture more" button. I noticed that when screenshotting a webpage in Firefox Android, I don't have the option to do this. When screenshotting the same webpage in a Chromium browser, I do. (See screenshots: 1st is Firefox, 2nd is Chrome)

Is this a bug, or a known FF limitation? Is it on the devs' roadmap?

Asked by fiffox 9 months ago

Last reply by Z 5 months ago

  • Archived

Subtitles and rewind/fast-forward not following Picture-in-Picture mode for Disney+

I've been having an issue with picture-in-picture (PiP) mode where the subtitles and rewind/fast-forward buttons (rr/ff) won't follow the video into the small player for … (read more)

I've been having an issue with picture-in-picture (PiP) mode where the subtitles and rewind/fast-forward buttons (rr/ff) won't follow the video into the small player for Disney+ specifically. I have no issues with YouTube or any other site. The subtitles and rr/ff just stay with the original video player on the site while the video is in PiP mode. I can see the subtitle button on the PiP player, but it is grayed out and I can't click it. I've updated both Firefox and my computer (Windows 11) and reinstalled Firefox, cleared cookies and cache, and still no dice. Any advice? Thanks!

(In the screenshot, the PiP player isn't showing video, but I think that's just because of Disney's anti-piracy software - I can see the video in the PiP player on my screen.)

Asked by amyemonsen 10 months ago

Last reply by TyDraniu 6 months ago

  • Archived

enable javascript

The site (which I have used before on this phone) now tells me I must have Javascript enabled. I have looked through SUPPORT and I see 44 other inquiries on this topic b… (read more)

The site (which I have used before on this phone) now tells me I must have Javascript enabled. I have looked through SUPPORT and I see 44 other inquiries on this topic but no answers. HELP!

Asked by jackbeasley802 10 months ago

Last reply by Jack 6 months ago