• Solved

"Incoming server already exists" error when same use same domain.

Account setup fails with "Incoming server already exists" error. This seems to be the case when the hostname of the incoming server and the outgoing server are the same. … (read more)

Account setup fails with "Incoming server already exists" error. This seems to be the case when the hostname of the incoming server and the outgoing server are the same. My domain is mail.(domain.com) , so imap and smtp are not separate domains.

Asked by joseph60 5 months ago

Answered by joseph60 5 months ago

  • Solved

Removing the Extensions Puzzle Piece Icon?

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it...… (read more)

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it....at all.

Asked by Imot 2 months ago

Answered by cor-el 2 months ago

thunderbird failed to find the settings for my email account

Hi All of a sudden Thuderbird is unable to find one of my email servers. One day it worked. The next day it stopped receiving emails. So I deleted the account and tried … (read more)

Hi

All of a sudden Thuderbird is unable to find one of my email servers. One day it worked. The next day it stopped receiving emails. So I deleted the account and tried to add it again, but now Thunderbird can't find it.

The settings didn't change and the email account continues to work without trouble with Bluemail on my Android phone. There is no problem with the other email account on Thunderbird, which is through a different provider.

The settings are entered correctly as described by mail.com and as seen in attached screenshot. Email address entered correctly. Password entered correctly.

Please help.

Asked by jamesmorgan1 18 hours ago

Last reply by jamesmorgan1 16 minutes ago

Incoming server already exists.

New domain just set up, added one email address with no problem, unable to add 2nd email from same domain, error message Incoming server already exists. Help please, quit… (read more)

New domain just set up, added one email address with no problem, unable to add 2nd email from same domain, error message Incoming server already exists. Help please, quite urgent to get this working.

Asked by tim233 40 minutes ago

Last reply by tim233 18 minutes ago

setting up thunderbird: how do I get it to download ALL existing messages, old and new?

Hello wise people of the internet, I've just installed Thunderbird, which happily downloaded the last couple years worth of messages... and then stopped. I can't get it… (read more)

Hello wise people of the internet,

I've just installed Thunderbird, which happily downloaded the last couple years worth of messages... and then stopped. I can't get it to pick up the rest, even though there's another fifteen years of email that I'd like to preserve on this computer. I tried repairing the folder: it flickers through the existing emails for a while, and maybe stretches the stop date another month or two back, but otherwise doesn't change anything.

I'd be very grateful for any suggestions! I'm truly just using this as a backup for my emails (I continue to read and send within the browser), so it's important to me to get it all here.

Thanks in advance!

Asked by ri3068466 17 hours ago

Last reply by david 24 minutes ago

Night Mode on Pages (iOS) reverts to on for all webpages after tab is closed.

I did search for this a few times on here, only found 1 post where someone had a similar issue, but it was not solved. I have a 12 Pro Max running iOS 16.3.1 running Fir… (read more)

I did search for this a few times on here, only found 1 post where someone had a similar issue, but it was not solved.

I have a 12 Pro Max running iOS 16.3.1 running Firefox 111.1 (29556), and since well before that version (about a month now), I have had a persistant issue where "Night Mode" (that is, for webpages) is ALWAYS toggled on.

Dark mode (that is, my iPhone uses darker colors instead of white) is enabled on my phone, and settings do say to follow the Dark mode setting on my phone, but up until a month ago it would only do that for themeatic styling of the browser (tab bar, menus, etc) and not force night mode on every page. On pages that already use a dark styling, it is creating a horrible white inverted mess.

I can toggle night mode off, but as soon as the tab is closed, it will revert to rendering a page in night mode by default.

Is this just me? I have searched around forums and found I seem to be the only one with the issue. I've since switched to Chrome on my phone, but I love FF, it's my main driver on desktops. I'm not having this issue on my iPad Pro (also using iOS dark mode), which makes me think something with the phone settings is getting weird.

Thank you for your assistance.

Asked by N 28 minutes ago

IMAP to POP

I am currently using IMAP. Rackspace hosts my email. I want to change ISP's. I understand that my Rackspace emails will disappear once I delete my Rackspace account an… (read more)

I am currently using IMAP. Rackspace hosts my email. I want to change ISP's. I understand that my Rackspace emails will disappear once I delete my Rackspace account and they will not be uploaded to the new ISP.

I need to have access to all my old emails and I don't care about the limitations of POP.

Before I make the move, can I switch from IMAP to POP and download all my emails? Will this retain the file structure - in particular, "inbox" and "sent"

If that works, I'll set up the new ISP for POP. Will new emails be appended to my exiting inbox and sent folders?

Asked by Otis 20 hours ago

Last reply by david 31 minutes ago

Getting [object promise] when copying from IT Glue.

Hello, Since the latest upgrade to 111.0.1 i am unable to copy and paste passwords from IT Glue. IT Glue has a button to copy details to clipboard and when I do a paste… (read more)

Hello,

Since the latest upgrade to 111.0.1 i am unable to copy and paste passwords from IT Glue.

IT Glue has a button to copy details to clipboard and when I do a paste I get [object promise]

Asked by Alphanumbers 1 day ago

Last reply by Alphanumbers 37 minutes ago

Firefox Browser Issue with Date Input Field

Dear Firefox Support, I am experiencing an issue with the Firefox browser when opening an HTML file, and I would like to know the cause and possible solutions. I have in… (read more)

Dear Firefox Support,

I am experiencing an issue with the Firefox browser when opening an HTML file, and I would like to know the cause and possible solutions. I have included the sample code in the troubleshooting section.

Issue details:

1. I have written a date input field in HTML. 2. I have set the onclick event to change the input type to "date" and the onblur event to change it back to "text". 3. When I click the input field, the calendar appears, but when I select a date, the date is not entered into the input field. I would appreciate any guidance on how to resolve this issue. Thank you in advance for your assistance.

Sincerely,

Asked by yamato.shimizu.0629 41 minutes ago

Difficulty signing in to sites using Firefox on Android

In the past few weeks i cannot sign in to my accounts with different vendors like Amazon. A pop up window appears when I click on "Sign In" and the window states, and I q… (read more)

In the past few weeks i cannot sign in to my accounts with different vendors like Amazon. A pop up window appears when I click on "Sign In" and the window states, and I quote: "Open in another app

                                                                                                         Would you like to leave Firefox to view this content?"
                                                                                                          Cancel                     Open 

If I click on Cancel it will let me enter the email or phone number in the site pop up box. But, once entered and pressing the continue box, which would normally take you to the password box, it brings up the same window as above. Then it does not matter whether i click on Cancel or Open, it will not give me a password box and will not take me to the site. It presents a page that states We're sorry, The web address you entered is not a functioning page on our site. So, I cannot call any Firefox Tech person and get this straightened out. Also today, the website icons I have saved to my home page were greyed out today. I went to Verizon and they determined it was an issue with Firefox since that is how I accessed those sites and used that search engine to save them to the home screen. I decided to reload those one at a time and then erase the greyed out icons. When I got the 3rd one done the other 29 became live again. Not sure what is at issue here but i do need assistance. Please help. Paul Phipps

Asked by pphipps77 14 hours ago

Last reply by TyDraniu 50 minutes ago

All Settints Lost on Firefox update

Microsoft messed up the latest Firefox update. I had to re-install Firefox from the app store on Win11. I thought id would be a simple task of logging into my account. … (read more)

Microsoft messed up the latest Firefox update. I had to re-install Firefox from the app store on Win11. I thought id would be a simple task of logging into my account. But all my setting appear to have been lost; home tabs, bookmarks, add-ons, etc. I have tried to sync from the settings menu and no different. The previous firefox install is still on the laptop but does not start.

Any ideas? I have searched everywhere I can think of and an hour later coming here. The bookmarks still appear on my phone at present.

Asked by Ian Holden 50 minutes ago

Export af Thunderbird til ny Windos 11 laptop

Hej Jeg følger fremgangsmåden i artiklen Moving Thunderbird Data to a New Computer, men har lidt (store) problemer. Først fungerede det slet ikke. Efter slet og ny instal… (read more)

Hej Jeg følger fremgangsmåden i artiklen Moving Thunderbird Data to a New Computer, men har lidt (store) problemer. Først fungerede det slet ikke. Efter slet og ny installation på den nye maskine fik jeg mails og adressebog over, men kalender mangle bortset fra et enkelt fremtidigt møde. Efter forsøg på export og import (under Events og tasks) får jeg dannet en fin iCalendar (.ics) fil som jeg efterfølgende ikke kan importere fordi filen ikke indeholder importerbare el Jeg prøver så at gennemføre hele processen med Moving Thunderbird ... igen, og får som ventet spørgsmål om Overwrite existing ..., som jeg svarer ja til. Der overskrives data, men de nyests mails kommer ikke med og kalender mangler stadig. Adressebog stadig fin. Noget tyder på min Thunderbird klient kigger efter data et andet sted end processen tror. Når jeg kigger i Thunderbird Account settings peges der ned i ...Roaming/Thunderbird/Profiles/...., men nærmere kan jeg ikke komme det. Er der en måde jeg med sikkerhed kan slette al data i Thunderbird, og så prøve at gennemføre Move ... processen igen. Og hvis kalender stadig ikke kommer med over, hvordan får jeg så min dagbog tilbage fra 2009 over til den nye laptop ?? Venlig hilsen Johannes Elkjær Madsen

Asked by Johannes51 20 hours ago

Last reply by david 55 minutes ago

Address book

Thunderbird 102.9.0 I am no longer able to keep my address book alphabetized. I have gone thru the View looking for any alphabetize method, but it's not on the list. … (read more)

Thunderbird 102.9.0 I am no longer able to keep my address book alphabetized. I have gone thru the View looking for any alphabetize method, but it's not on the list. I go through my address book yearly just to clean up, and it had been in order for years. I hadn't checked it since beginning of 2022. Now it's in random order. I do allow updates to download and run automatically since I've never had any issues with a Mozilla product. I have tried a restoration, however that did not change the address book. Thanks everyone!

Asked by nycityk9 7 hours ago

Last reply by david 1 hour ago

Bookmarks deleted and not reapearing after restore

Firefox on my Mac updated today automatically, and I noticed all my bookmarks are gone. The bookmarks toolbar is there, all of the folders are there, but they are empty. … (read more)

Firefox on my Mac updated today automatically, and I noticed all my bookmarks are gone. The bookmarks toolbar is there, all of the folders are there, but they are empty. I went to bookmarks - restore and they did not appear after restoring the backup from a month ago. These bookmarks marked several websites I'd collected through years of study. Could someone please help me recover these?

Asked by hunterroberts1996 9 hours ago

Last reply by CraigS26 1 hour ago

Save IMAP emails on PC but delete them on IPAD

I access emails using the IMAP server on both a Windows PC and on an IPAD. The IPAD is used mainly for travel and has limited storage. Is there any way to delete older … (read more)

I access emails using the IMAP server on both a Windows PC and on an IPAD. The IPAD is used mainly for travel and has limited storage. Is there any way to delete older emails from the IPAD but not delete them from the IMAP server or from the PC?

Asked by Tom 13 hours ago

Last reply by david 1 hour ago