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installing thunderbird

I had an TB account with Spectrum but lost it when I didn't have Spectrum anymore. I got Sprectrum as my internet provider and am trying to create a new TB email account … (read more)

I had an TB account with Spectrum but lost it when I didn't have Spectrum anymore. I got Sprectrum as my internet provider and am trying to create a new TB email account but have not been successful. Can you help me

Asked by Dan Jones 2 days ago

Answered by Scooter 1 day ago

Thunderbird outlook import (win10)

I'm trying to setup Thunderbird for my Google Workplace account. 1. In the default settings, I receive the error message 'Profile not found' when I try and add my Outlook… (read more)

I'm trying to setup Thunderbird for my Google Workplace account. 1. In the default settings, I receive the error message 'Profile not found' when I try and add my Outlook .PST file 2. I can't see how to access Profile Manager so I've started Thunderbird from the command line, activating the Profile manager, i.e. Thunderbird -p. When I add a profile and try and access my Google gmail I receive an error that the configuration server could not be found. Note point 1 where the same account was setup correctly but in the default 'no profile'.

Asked by Greg.Jones 3 hours ago

Last reply by Wayne Mery 1 minute ago

YouTube Homepage Never Loads

My YouTube homepage is blank when I visit using Firefox (see attached screenshot). Here is a list of all of the fixes I have tried: -Disabling all extensions and turning… (read more)

My YouTube homepage is blank when I visit using Firefox (see attached screenshot). Here is a list of all of the fixes I have tried:

-Disabling all extensions and turning off Enhanced Tracking Protection (at the same time) -Clearing cache -Clicking 'forget this site' on YouTube in my browser history -Restarting my PC/Firefox -Refreshing Firefox profile (this worked, but the issue returned after an hour) -Changing my system theme to light mode -Launching Firefox in troubleshoot mode -Logging in on an incognito window (with the same result) -Probably some other things I'm missing (I tried pretty much every result I could find from looking up 'YouTube homepage is blank' and 'YouTube homepage not loading).

The issue only occurs on Firefox and only after I log in to YouTube. This has never occurred before. I checked to make sure my Firefox and YouTube settings are the same as they've always been.

YouTube videos load fine as long as I paste the direct link into the URL bar, but ONLY the video (no comments, recommended videos, likes/dislikes, description, etc...) and I can't take it out of theatre mode nor fullscreen it (fullscreening it just removes the top bar of the browser--the video itself still has black bars on the sides).

Sometimes when I reload the page, I see the following at the end of the URL: &ThemeRefresh=1. I don't know if that means anything.

I am using the Firefox app on Windows 11. I am not using a VPN. This issue is specific to YouTube and YouTube only.

Any help would be greatly appreciated. Thanks!

Asked by Nyxified 22 hours ago

Last reply by Nyxified 8 minutes ago

Which topic best describes your question?

Most other forums don't impose this type of limited categorization. What is the best way to proceed here when you topic here doesn't have an obvious fit? This is not unc… (read more)

Most other forums don't impose this type of limited categorization. What is the best way to proceed here when you topic here doesn't have an obvious fit? This is not uncommon. Should I be concerned that my question won't get to the right eyes/assistance needed?

Some venues offer the ability to add tags. Why not give us the ability to add "tags" if you believe someone sort of pre-designation is necessary? Does that qualify for my choosing this topic?

How about "other"?

Asked by noel_envode 17 minutes ago

S/MIME sending issue

I've finished setting up the S/MIME encryption in Thunderbird, and imported all the certificates needed. When people with the certificates emailed me, I could receive and… (read more)

I've finished setting up the S/MIME encryption in Thunderbird, and imported all the certificates needed. When people with the certificates emailed me, I could receive and read all the emails. However, when I replied to the same people, I got the error message saying 'End-to-end encryption requires resolving cerficiate issues'. My colleagues imported the same certificates without any issues. Do you have any suggestions for me to solve the issue? Thank you very much!

Asked by Meggie Nguyen 1 week ago

Last reply by christ1 22 minutes ago

Bookmarks sidebar

I had a Firefox update yesterday, April 29th. Since then, my Bookmarks sidebar no longer opens automatically when I open my Firefox browser. I have to go to the sidebar i… (read more)

I had a Firefox update yesterday, April 29th. Since then, my Bookmarks sidebar no longer opens automatically when I open my Firefox browser. I have to go to the sidebar icon at the upper right of my screen to open the Bookmarks. I went to my settings, and the box for automatic opening was not checked. I checked the box, and it still does not function. Any ideas as to what the problem is, and what the solution could be?

Asked by david.angle 28 minutes ago

Automatic Updates

When I open Thunderbird Mail on my laptop the settings for updates is set to automatically update. I have to change it every time I start it up as it won't stay on check… (read more)

When I open Thunderbird Mail on my laptop the settings for updates is set to automatically update. I have to change it every time I start it up as it won't stay on check for updates but let me update! What is the problem?

Best regards, Vin

Asked by Vint Daube 5 days ago

Last reply by Vint Daube 31 minutes ago

FIrefox Tab indicator visual bug, changing tabs when copying pasting and cutting

everything as mentioned in this reddit issue and its supported links https://www.reddit.com/r/firefox/comments/1ab87im/firefox_changing_tabs_itself/ for the copying issu… (read more)

everything as mentioned in this reddit issue and its supported links https://www.reddit.com/r/firefox/comments/1ab87im/firefox_changing_tabs_itself/

for the copying issue https://www.reddit.com/r/firefox/comments/126rtip/copyingcutting_text_switches_to_another_tab/ "" When I press Ctrl+C, Ctrl+X, or copy/cut by right-clicking, Firefox sometimes switches to another tab. This happens sporadically, and seems to resolve itself without restarting the browser or even closing any tabs.

This happens on multiple sites, from search engines to Google Docs to Reddit: any time I try to copy text I get switched to a random tab. This has happened to me 5 times as of now, some of those occurring after a reboot. "" cant find a solution to it anywhere Operating System: Debian GNU/Linux 12 KDE Plasma Version: 5.27.5 KDE Frameworks Version: 5.103.0 Qt Version: 5.15.8 Kernel Version: 6.1.0-34-amd64 (64-bit) Graphics Platform: Wayland Processors: 12 × 12th Gen Intel® Core™ i7-1255U Memory: 15.3 GiB of RAM Graphics Processor: Mesa Intel® Graphics laptop

Asked by oooo 1 hour ago

Last reply by jscher2000 - Support Volunteer 42 minutes ago

FireFox & Thunderbird update dialogs no longer speak for blind user w/screen reader

Hello, I'm a blind, screen reader user. I've used FireFox and Thunderbird for years. In the last month-ish something has changed in the Update Dialog for both apps, that … (read more)

Hello, I'm a blind, screen reader user. I've used FireFox and Thunderbird for years. In the last month-ish something has changed in the Update Dialog for both apps, that asks if you want to allow the app to make changes to your hard drive. With Jaws and NVDA screen readers, this dialog has normally spoken, so I can Tab to the Yes button, press Enter, the update happens and all is well. Suddenly, this dialog doesn't speak... not a word. Don't know where I am at all. I've tried pressing Alt-Y, which is a Windows accessibility standard for pressing a Yes button, but that hasn't worked in the past, and doesn't work now. I am blessed with a sighted husband. When this dialog has come up in FireFox and Thunderbird the last month, he has kindly bailed me out and clicked Yes. But this is a nightmare accessibility problem. Using only a screen reader there is no way out of this. Escape doesn't get rid of the dialog and just not update. The dialog sits on the screen, not speaking until you take some action. In fact, the first time this happened I couldn't figure out what was going on, but tried to handle it myself. Nothing talked, so in the middle of things, I used the power button to shut down. Well... we think I shut down in the middle of the app attempting to update. So my laptop came up with an error on the screen, and we actually had to use my husband's computer to get into my Microsoft account and dig up a huge numeric code that would allow my laptop to boot. It was bad and took a long time, and my husband is a saint. So... something changed about a month ago in the Update Dialogs for both FireFox and Thunderbird, that causes them to no longer be readable by screen readers. There is not a keyboard way to just press Yes. There's not actually a way to know for sure that the reason the computer won't talk is because this Update Dialog is sitting on the screen. The developers need to know this has happened and fix it. I don't know any other way to reach them. Thanks!

Asked by Pam Retzloff 44 minutes ago

Firefox built in screenshot app awkward to use, very basic tools

Are you satisfied with the way it behaves? Do you find the tool awkward to use? Extremely sensitive to movement during capture. Tends to jump around, for lack of a bett… (read more)

Are you satisfied with the way it behaves? Do you find the tool awkward to use? Extremely sensitive to movement during capture. Tends to jump around, for lack of a better term. I just tried to copy a portion of a page, and during the in the attempt, it jumped to the bottom of the page, and there was no way to adjust back, so i have to start over.

The other day I wanted to save a full page, but both buttons would only "Save visible". No scroll.

Why is the no option to save in another format? The help article here says you can convert it afterwards.

Hasn't they been enough time to make a few small refinements.

Can you suggest an addon that will do the same jobs better?

Asked by noel_envode 57 minutes ago

Last reply by jscher2000 - Support Volunteer 49 minutes ago

Touch screen pops up every time I touch a link

Since new update was installed today, in touch screen mode, every time a touch a link of any kind my touch keyboard pops up. This is very annoying. Where can I find the s… (read more)

Since new update was installed today, in touch screen mode, every time a touch a link of any kind my touch keyboard pops up. This is very annoying. Where can I find the setting to turn off this option?

Asked by danicaw 1 hour ago

Last reply by danicaw 56 minutes ago

Why is FireFox slow & how to improve it ?

I use several browsers and when it comes to functionality I consider FFox to be the best however with 1 major drawback - it's speed / lag issues which is why I stopped us… (read more)

I use several browsers and when it comes to functionality I consider FFox to be the best however with 1 major drawback - it's speed / lag issues which is why I stopped using it as my primary browser and only as secondary one

I can have 2 different Chromium based browsers open simultaneously and while this impacts the performance somewhat if I open Firefox and another browser responsiveness grinds to a halt (sometimes even crashes)

Even just starting Firefox by itself takes 5x as long as other browsers

So I'm wondering is Firefox just more resource intensive or is there something wrong with my setup?


The main difference between my Firefox install and my other browsers is the number of Bookmarks (10000s) due to me having it installed for much longer so is it possible for a large number of Bookmarks to slow the browser down even when not open ?

Other possible causes I read elsewhere are 'Cookies and site data' (currently around 50mb)

I clear the 'Temporary cached files' & 'Browsing history' on regular basis so they shouldn't be an issue


The add-ons I have installed are NoScript , Ublock Origin & Firefox Color


In regards to troubleshooting is it possible to install a 2nd install on the same system simultaneously without overwriting the current one ?


Thanks

Asked by darkwolf573 56 minutes ago

Can i reinstall firefox but keep all of my settings, history, bookmarks, etc

Can i reinstall firefox but keep all of my settings, history, bookmarks, etc I tried to open a Thuderbird email in Firefox (long story) and its going crazy! Just open… (read more)

Can i reinstall firefox but keep all of my settings, history, bookmarks, etc

I tried to open a Thuderbird email in Firefox (long story) and its going crazy! Just opening it, opening it, opening it..... just doesn't stop! Help! What do I do?

Asked by rearlclay2 57 minutes ago

Update 138.0 broke my ability to set link colors

Previously I could change the color of ONLY visited links. 138 broke that ability and replaced it with a contrast setting that changes every kind of link color and the pa… (read more)

Previously I could change the color of ONLY visited links. 138 broke that ability and replaced it with a contrast setting that changes every kind of link color and the page background color/design too. This totally stinks and makes the visited web pages look terrible and hard to read too.

Is there a way to set FF so that ONLY visited link colors can be changed to the preferred one?

Asked by ff80 2 hours ago

Last reply by ff80 58 minutes ago