All Products Support Forum

Hey there, I updated thunderbird some while ago to 102.5.0 (32-Bit). After some time, I noticed that I don't get my any contacts from my address book shown in the recipient field of my new mail window.

Does anyone have an idea what happened? I changed nothing in my settings, and it worked before the update.

Thanks

As the title says, after update 107.01, passwords work in autofill, but I cannot see them when I go to "passwords" in the menu... The passwords page is just blank... Any help would be appreciated!

Hi, My inbox shows that there are messages in the inbox but it does not display them. Any action on the inbox gives the msg. "The current operation on "inbox" did not succeed. The mail server for account (my Optimum acct) responded: IMAP4 server terminated connection." I can see the messages on the Optimum website.

I forwarded my incoming mail to a Gmail account and can see the incoming msgs there. Also as can see them on my Apple phone.

Upgraded to latest version of Thunderbird. No help. Other folders seem okay. When I look at the ImapMail folder, I see the msf file for INBOX but I do not see a file for the inbox emails.

I am on Windows 11 and use MS Defender for security

Please help - Thunderbird is my workhorse and contains all my important files. Thank you! Carol

I have no record of having t up a password for data breaches which I am told involve passwords. So I have nothing to change. How can I keep my data secure in this situation?

Previously I'd complained about an issue where in Favourite Folders/Compact View some folders would display as document icons rather than folder icons, and also Thunderbird would display these at the top of the folder list rather than in alphanumeric order. This previously was fixed by the third and final procedure described [in support article 1370142:]

Unfortunately this behaviour is back in Thunderbird 102.5.1 on MacOS 12.6.1, and deleting files and folders as suggested no longer works. Before attempting this I have verified that (a) Favourite Folders view is disabled and (b) that none of the three affected folders are checked as favourites.

Thanks in advance for a fix and/or troubleshooting clues.

As handy as the Export/Import tools may be for the latest Thunderbird client, there still doesn't seem to be a way to export just the settings themselves, in a way that can be used to import to a different system where the setup may not match where it was imported from (especially if migrating between operating systems).

Any suggestions on a tool that will do this?

Hi,

I didn't used thunderbird quite a while and now I changed my google mail account to oauth2 for incoming and outgoing mails. I give access for Thunderbird to Google and find this new allowed access and the new assigned thunderbird rights in my google security settings. But I always receive the error message that authentication for imap failed immediately after I successfully login via the browser window in thunderbird. I deleted all extensions and cache folders.

Please have a look at my settings. Do you have ideas ?

Thank you very much maxpd

I am currently using TB 102.5.1 but since 102 introduced the ability to use Google Calendar there is a problem with synchronization. I have setup TB to use Google Calendar by choosing Add Calendar, then Google Calendar from the three options then click on my email address and I see a list of available calendars at Google. All good. I choose my default calendar and it loads. I can add/delete events which reflect almost instantly on my Android/Google device. Unfortunately when events are edited or deleted on my Android/Google device no synchronization occurs with TB. I can right-click my google calendar in TB then select "Synchronize Calendars" but nothing happens. My new or deleted event on Google doesn't change on TB. If I instead completely exit TB and restart, synchronization happens.

I believe TB should have a setting for how frequently to sync the calendar or a less desired option of the manual sync steps should actually work.

Here is my TB info from the troubleshooter -

Application Basics Name Thunderbird Version 102.5.0 Build ID 20221115143058 Distribution ID Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.5.0 OS Windows_NT 10.0 19045 Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 3 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 15.8 GB Disk Space Available 609 GB Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders 0 3 account5 (imap) imap.mail.att.net:993 3 3 smtp.mail.att.net:465 3 3 true account6 (imap) imap.mail.att.net:993 3 3 smtp.mail.att.net:465 3 3 true account7 (imap) imap.mail.att.net:993 3 3 smtp.mail.att.net:465 3 3 true Calendar Settings Asher calendar Name Value Name Type ics Disabled false Username URI Refresh Interval 30 Read-only true Suppress Alarms false Cache Enabled true iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported mmcveigh@att.net Name Value Name Type gdata Disabled Username URI Refresh Interval 30 Read-only false Suppress Alarms false Cache Enabled true iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event 5 Attachment Supported false Max Categories Privacy State Supported Priority Supported false Event Supported true Task Supported false Local Time Supported false UTC/GMT Supported Auto-Scheduling Supported Contacts Name Value Name Type gdata Disabled Username URI Refresh Interval 30 Read-only true Suppress Alarms false Cache Enabled true iMIP Identity iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event 5 Attachment Supported false Max Categories Privacy State Supported Priority Supported false Event Supported true Task Supported false Local Time Supported false UTC/GMT Supported Auto-Scheduling Supported Holidays in United States Name Value Name Type gdata Disabled Username URI Refresh Interval 60 Read-only true Suppress Alarms false Cache Enabled true iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event 5 Attachment Supported false Max Categories Privacy State Supported Priority Supported false Event Supported true Task Supported false Local Time Supported false UTC/GMT Supported Auto-Scheduling Supported Crash Reports for the Last 3 Days Report ID Submitted Remote Processes Type Count Web Content 1 / 8 Extension 1 GPU 1 Add-ons Name Type Version Enabled ID Amazon.com extension 1.1 true amazondotcom@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org DevTools Button extension 1.4 true devToolsButton@dillinger DuckDuckGo extension 1.0 true ddg@search.mozilla.org EditEmailSubject MX extension 6.1 true EditMailSubject@jcp.convenant Google extension 1.0 true google@search.mozilla.org ImportExportTools NG extension 12.0.2 true ImportExportToolsNG@cleidigh.kokkini.net PrintingTools NG extension 2.1.5 true PrintingToolsNG@cleidigh.kokkini.net Provider for Google Calendar extension 102.0.3 true {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} ReplyWithHeader extension 2.5.0 true replywithheader@myjeeva.com Shrunked Image Resizer extension 5.1 true shrunked@darktrojan.net tbkeys-lite extension 2.2.0 true tbkeys-lite@addons.thunderbird.net Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org Security Software Type Name Antivirus Malwarebytes Antispyware Firewall Windows Firewall Graphics Features Compositing WebRender (Software) Asynchronous Pan/Zoom wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. 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C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvwgf2um Subsys ID 21d117aa RAM 2048 GPU #2 Active No Description Intel(R) HD Graphics 3000 Vendor ID 0x8086 Device ID 0x0126 Driver Version 9.17.10.4459 Driver Date 5-19-2016 Drivers igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Subsys ID 0000000c RAM 0 Diagnostics AzureCanvasBackend 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gfx.crash-guard.wmfvpxvideo.appVersion 91.2.0 gfx.crash-guard.wmfvpxvideo.deviceID 0x0dfa gfx.crash-guard.wmfvpxvideo.driverVersion 21.21.13.7691 gfx.direct2d.disabled true idle.lastDailyNotification 1669656715 layers.acceleration.disabled true layers.mlgpu.sanity-test-failed false layout.css.dpi 0 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.lifetimePolicy 2 network.http.max-persistent-connections-per-server 2 network.predictor.cleaned-up true network.trr.blocklist_cleanup_done true places.database.lastMaintenance 1669569299 places.history.enabled false places.history.expiration.transient_current_max_pages 112348 plugin.flash.arch x86_64-msvc plugin.flash.blockliststate 0 plugin.flash.desc Shockwave Flash 32.0 r0 plugin.flash.lastmod_hi 374 plugin.flash.lastmod_lo 1151456908 plugin.flash.path C:\WINDOWS\system32\Macromed\Flash\NPSWF64_32_0_0_465.dll plugin.flash.version 32.0.0.465 privacy.donottrackheader.enabled true privacy.purge_trackers.date_in_cookie_database 0 security.osreauthenticator.password_last_changed_hi 747728 security.osreauthenticator.password_last_changed_lo 843130464 security.remote_settings.crlite_filters.checked 1632350654 security.remote_settings.intermediates.checked 1632350654 security.sandbox.content.tempDirSuffix {bfe5ec70-b97f-4561-9f17-891bf2377504} security.sandbox.plugin.tempDirSuffix {a163e98f-ed95-4719-9782-451d23c5eea5} security.tls.version.enable-deprecated true security.tls.version.min 1 signon.importedFromSqlite true storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1669569299 ui.osk.debug.keyboardDisplayReason IKPOS: Keyboard presence confirmed. Important Locked Preferences fission.autostart.session true Places Database Accessibility Activated false Prevent Accessibility 0 Accessible Handler Used true Accessibility Instantiator Library Versions

Expected minimum version Version in use NSPR 4.34.1 4.34.1 NSS 3.79.1 3.79.1 NSSSMIME 3.79.1 3.79.1 NSSSSL 3.79.1 3.79.1 NSSUTIL 3.79.1 3.79.1 Sandbox Content Process Sandbox Level 0 Effective Content Process Sandbox Level 1 Win32k Lockdown State for Content Process Win32k Lockdown enabled -- default value is true Startup Cache Disk Cache Path C:\Users\Mark\AppData\Local\Thunderbird\Profiles\xu78gplz.default-release\startupCache\startupCache.8.little Ignore Disk Cache false Found Disk Cache on Init true Wrote to Disk Cache false Internationalization & Localization Application Settings Requested Locales ["en-US"] Available Locales ["en-US"] App Locales ["en-US"] Regional Preferences ["en-US"] Default Locale "en-US" Operating System System Locales ["en-US"] Regional Preferences ["en-US"] Remote Debugging (Chromium Protocol) Accepting Connections URL Printing Modified print settings print_printer Mozilla Save to PDF print.more-settings.open true print.printer_Adobe_PDF.print_bgcolor false 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print.printer_Canon_MX920_series_Printer_(USB).print_paper_height 11 print.printer_Canon_MX920_series_Printer_(USB).print_paper_id 1 print.printer_Canon_MX920_series_Printer_(USB).print_paper_size_unit 0 print.printer_Canon_MX920_series_Printer_(USB).print_paper_width 8.5 print.printer_Canon_MX920_series_Printer_(USB).print_resolution 300 print.printer_Canon_MX920_series_Printer_(USB).print_reversed false print.printer_Canon_MX920_series_Printer_(USB).print_scaling 1 print.printer_Canon_MX920_series_Printer_(USB).print_shrink_to_fit true print.printer_Canon_MX920_series_Printer_(USB).print_to_file false print.printer_Canon_MX920_series_Printer_(USB).print_unwriteable_margin_bottom 20 print.printer_Canon_MX920_series_Printer_(USB).print_unwriteable_margin_left 25 print.printer_Canon_MX920_series_Printer_(USB).print_unwriteable_margin_right 25 print.printer_Canon_MX920_series_Printer_(USB).print_unwriteable_margin_top 12 print.printer_FinePrint.print_bgcolor true print.printer_FinePrint.print_bgimages true print.printer_FinePrint.print_duplex 0 print.printer_FinePrint.print_edge_bottom 0 print.printer_FinePrint.print_edge_left 0 print.printer_FinePrint.print_edge_right 0 print.printer_FinePrint.print_edge_top 0 print.printer_FinePrint.print_evenpages true print.printer_FinePrint.print_footercenter print.printer_FinePrint.print_footerleft print.printer_FinePrint.print_footerright print.printer_FinePrint.print_headercenter print.printer_FinePrint.print_headerleft print.printer_FinePrint.print_headerright print.printer_FinePrint.print_in_color true print.printer_FinePrint.print_margin_bottom 0.5 print.printer_FinePrint.print_margin_left 0.5 print.printer_FinePrint.print_margin_right 0.5 print.printer_FinePrint.print_margin_top 0.5 print.printer_FinePrint.print_oddpages true print.printer_FinePrint.print_orientation 0 print.printer_FinePrint.print_page_delay 50 print.printer_FinePrint.print_paper_data 1 print.printer_FinePrint.print_paper_height 11 print.printer_FinePrint.print_paper_id 1 print.printer_FinePrint.print_paper_name print.printer_FinePrint.print_paper_size_unit 0 print.printer_FinePrint.print_paper_width 8.5 print.printer_FinePrint.print_resolution 1200 print.printer_FinePrint.print_reversed false print.printer_FinePrint.print_scaling 1 print.printer_FinePrint.print_shrink_to_fit true print.printer_FinePrint.print_to_file false print.printer_FinePrint.print_unwriteable_margin_bottom 0 print.printer_FinePrint.print_unwriteable_margin_left 0 print.printer_FinePrint.print_unwriteable_margin_right 0 print.printer_FinePrint.print_unwriteable_margin_top 0 print.printer_Foxit_PhantomPDF_Printer.print_bgcolor false print.printer_Foxit_PhantomPDF_Printer.print_bgimages false print.printer_Foxit_PhantomPDF_Printer.print_duplex 0 print.printer_Foxit_PhantomPDF_Printer.print_edge_bottom 0 print.printer_Foxit_PhantomPDF_Printer.print_edge_left 0 print.printer_Foxit_PhantomPDF_Printer.print_edge_right 0 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false print.printer_Microsoft_Print_to_PDF.print_duplex 0 print.printer_Microsoft_Print_to_PDF.print_edge_bottom 0 print.printer_Microsoft_Print_to_PDF.print_edge_left 0 print.printer_Microsoft_Print_to_PDF.print_edge_right 0 print.printer_Microsoft_Print_to_PDF.print_edge_top 0 print.printer_Microsoft_Print_to_PDF.print_evenpages true print.printer_Microsoft_Print_to_PDF.print_footercenter print.printer_Microsoft_Print_to_PDF.print_footerleft &PT print.printer_Microsoft_Print_to_PDF.print_footerright &D print.printer_Microsoft_Print_to_PDF.print_headercenter print.printer_Microsoft_Print_to_PDF.print_headerleft print.printer_Microsoft_Print_to_PDF.print_headerright print.printer_Microsoft_Print_to_PDF.print_in_color true print.printer_Microsoft_Print_to_PDF.print_margin_bottom 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_left 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_right 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_top 0.5 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print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top 0 print.printer_Mozilla_Save_to_PDF.print_bgcolor false print.printer_Mozilla_Save_to_PDF.print_bgimages false print.printer_Mozilla_Save_to_PDF.print_duplex 0 print.printer_Mozilla_Save_to_PDF.print_edge_bottom 0 print.printer_Mozilla_Save_to_PDF.print_edge_left 0 print.printer_Mozilla_Save_to_PDF.print_edge_right 0 print.printer_Mozilla_Save_to_PDF.print_edge_top 0 print.printer_Mozilla_Save_to_PDF.print_footercenter print.printer_Mozilla_Save_to_PDF.print_footerleft &PT print.printer_Mozilla_Save_to_PDF.print_footerright &D print.printer_Mozilla_Save_to_PDF.print_headercenter &T print.printer_Mozilla_Save_to_PDF.print_headerleft print.printer_Mozilla_Save_to_PDF.print_headerright print.printer_Mozilla_Save_to_PDF.print_in_color true print.printer_Mozilla_Save_to_PDF.print_margin_bottom 0.5 print.printer_Mozilla_Save_to_PDF.print_margin_left 0.5 print.printer_Mozilla_Save_to_PDF.print_margin_right 0.5 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Greetings. I waited a long time before updating from FF 88 to FF 104, concerned that the header and footer issues I previously experienced (and resolved) with FF's print preview interface would recur after updating to a newer FF version. Unfortunately after updating to FF 104 the very same issues recurred. The only solution was to disable FF's print preview interface once again and use the Mac print window instead for all printing tasks. Doing that solved the issue with headers and footers getting cut off pdfs and printed pages, but it did not solve two new issues that began after updating to FF 104, which have persisted through FF 107.

When printing emails and/or content from webpages, FF has been inserting what I believe is called square box symptom (multiple square boxes in a row with question marks in some of them) instead of the actual text that is on the email or webpage. FF is also printing a long series of dots across the page in certain areas of my emails, which I assume are the very bottom of the letters that are supposed to be there. These issues have never occurred in all my years as a Firefox user until updating to 104.

Does anyone else have these problems when printing emails and/or webpages? This behavior does not occur with every email or webpage that I print or save as a pdf, but it is prevalent enough that I am having to rely on Safari to create pdfs and/or printouts.

I've done everything I can think of to resolve these two new issues but the behaviors persist. I am attaching 2 screenshots of a recent order confirmation email that I saved as a pdf to demonstrate what the issues look like. The title of the email is cut off. All you can see is a bunch of tiny dots. The amount of the refund is nothing but dots. The title of each item in the order is a bunch of dots, as is the price on the far right. There is a row of square box symptom between some of the items in the order, followed by more missing titles and prices represented by dots, and more dots for the amount of the discount and subtotal.

I was going to submit a bug about this but wanted to inquire here first in case there is a solution that I have not tried. Clearing cookies, cache, and running Disk Utility has not resolved this. Any assistance you can give me is greatly appreciated. Thank you.

I have always set my browser to open to previous tabs, but about one month ago it only opens to a new tab, even though the boxes are still checked to previous tabs in settings. I have no idea how to fix this-tried reboots, closing, toggling setting on/off, reopening browser, etc., to no avail.

Even more concerning, possibly, is that under Settings, General when trying to fix this issue I noticed at the top of the General Tab: "Your browser is being managed by your organization." I suspect this could be malicious, as I am unemployed and have NEVER used this laptop (Dell Inspirion 3793, Windows 10, 64 bit) with any organization or previous job.

I would greatly appreciate your thoughts regarding both issues and hope that the latter is not a threat that I need to deal with immediately.

Thank you,

Brent G.

"OpenH264 Video Codec provided by Cisco Systems, Inc." plugin will sit in the "will be installed shortly" status forever if you have HTTPS-Only mode enabled. I have been pulling my hair out for the last few days trying to figure out why I couldn't play YouTube or many other sites videos.

Turns out the site that the library is downloaded from has a bad certificate installed: https://ciscobinary.openh264.org/libopenh264-2.3.0-linux64.6.so.bz2

``` Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for ciscobinary.openh264.org. The certificate is only valid for the following names: a248.e.akamai.net, *.akamaihd-staging.net, *.akamaihd.net, *.akamaized-staging.net, *.akamaized.net

Error code: SSL_ERROR_BAD_CERT_DOMAIN ```

OS: Fedora 36 Firefox Version: 104.0 (64-bit)

Beim Login der E-Mail Konten von Telekom und GMX wurden bisher nur der Benutzernamen vorbelegt. Jetzt wird auch das Passwort vorbelegt. Dies ist aber aus SIcherheitsgründen nicht sinnvoll. Wie kann ich dies wieder rückgängig machen, so dass wie davor die Eingabe eines Passwortes immer erforderlich ist? Über das Anwendungsmenü Funktion Passwörter geht es jedenfalls nicht. Hier kann im Feld Passwort der Inhalt nicht entfernt werden sondern nur die kompletten Zugangsdaten. Bitte um Hinweis. Vielen Dank!

I recently have a new dialog box at the bottom of my email inbox. It opens with a welcome and asks for a donation. It then shows the top part of whatever email I click on in the inbox. I see no purpose for it and would like to delete it. How can I delete it?

Running FF 107.0.1 on Mac 10.15.7 and there is unexpected padding around each website I visit. I've disabled all browser extensions. I'm using the default theme. I've tried restarting Firefox. I've tried restarting the computer but the issues seems to persist. I do not see the same rendering behavior when loading these websites on Google Chrome. I'm including screenshots of what I'm seeing.

Loading the TASK pane takes up to 20 seconds - the previous release was instant. There is a noticeable delay when changing directories. I have repaired all directories and tried to use the previous version of TBird but the profile is not accepted. Have also run without add-ons etc and this makes no difference. Once the task pane has loaded it behaves normally and subsequent loading is instant as it was with the previous version. This is not a real issue but I am wondering if there is an underlying problem somewhere.

The browser plug-in for Spectrum Security Suite (F-Secure) does not appear to download.

I do not know where the problem is. It could be with Spectrum software. I did call them first. The lady on the phone says it is a Firefox problem and to seek help from Mozilla.

When I click on the box for setting up secure browsing (I have tried both boxes (top right and 2nd to bottom left) on the screen in the image attached), I just get a new window open with "https://download.sp.f-secure.com/online-safety/fs_firefox_https.xpi" in the navigation box and the rest is white space. There is no spinning wheel, no bell, nothing.

I do not even know what is supposed to happen, as it has been years since I last set up the protection. I do know based on messages received and the displayed log, the browser protection was still working as of 10 days ago (21 Nov 2022).

I actually do most of my browsing now on Linux but I still play a few games that are Windows only so sometimes browse from this system.

Windows 7 64-bit Ultimate (all patches) Firefox 107.0.1 (64-bit)

I had multiple tabs open that I was using, including the costco.ca page, when the update happened (I can't remember the exact details). All my other open tabs, and all pages since, have worked fine since, but the costco page does not open. At first there were options to check and something about a ceritficate. Now the address shows costco.ca444/Genericerror it says 'Problem loading page' in the tab heading. And the page shows '

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept cookies.'

There is no info on how to fix this - and I've spent way too much time trying to fix it. I added it to the exceptions page. No joy. Works fine in Chrome. Very frustrating.

I have Windows 11 on my PC. Is there a way to fix this? Might be an idea to add a link to how to fix it to the error message. Thanks.