Hi

Firefox Sync is designed to sync data across two or more copies of Firefox on different devices. Do you still have the data in Firefox on your other device?

No, I only use Firefox on Windows.

Did you change it or reset. Very important because reset will erase your data. I think Mozilla has some explaining to do on this one.

Reset your Mozilla Account password to protect your credentials from the Dark Web https://support.mozilla.org/en-US/kb/reset-mozilla-account-password-credentials

The 1st screenshot does show "Change Password" and not reset. The 2nd screenshot shows that you reset your password.

This article has more information on how to change OR reset your Mozilla account password, in case it helps: How to change or reset your Mozilla account password

Did you change it or reset. Very important because reset will erase your data. I think Mozilla has some explaining to do on this one. Reset your Mozilla Account password to protect your credentials from the Dark Web https://support.mozilla.org/en-US/kb/reset-mozilla-account-password-credentials

The 1st screenshot does show "Change Password" and not reset. The 2nd screenshot shows that you reset your password.

I try to change password but i can't because Firefox lock my account for security ! only solution rest password to unlock my account then every data synced lose it :(

WOW!!! The screenshot email says to change, but "Mozilla Security" prevented you from simply changing your password. Interesting... So the process forced your to reset your password. Sounds like a Mozilla issue to me. I now see it in the note section on that page. see screenshot

When I read the below page, I knew something was wrong with it. The first word "Reset" is a clear issue because they should know what happens to your data when you reset your password.

Reset your Mozilla Account password to protect your credentials from the Dark Web https://support.mozilla.org/en-US/kb/reset-mozilla-account-password-credentials

Hi folks,

Chiming here to note that we're escalating this case to the Mozilla account Support Operation team. I'm not sure if locking the account itself is a normal procedure in this type of case. Hopefully, we'll be able to get clarity on this.

Thanks for your patience!

Thank you!!!

No, I only use Firefox on Windows.

Going forward try to have your data on more than 1 device and or browser. I have several devices and run all versions of Firefox and Waterfox. So if one of my computers goes down, my data is in another place. see old screenshot