All Products Support Forum

Sending of the message failed. An error occurred while sending mail. The mail server responded: <ayounce@woh.rr.com> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again.

I have read and tried previous suggestions about missing folder and sub-folders. I saved all of my folders and sub-folders in a file and deleted the TB program (it had a bug). I reinstalled TB and imported from a previous version. All of my folders re-installed but without sub-folders. I've added IMAP to my POP server settings, made sure I'm looking in Unified folders, done multiple imports and cannot seem to import (or view) my missing sub-folders. I can view them in my saved folder, but can't open them because they are .msf files. Any suggestions would be appreciated.

TB working fine, then next day opens up as Blank screen and a setup tab Profile shows to be still there as do mail folders .... so need to recreate profile.

Created a new Profile I copied over the folders:

 IMAPmail
 Mail

and the following files

 key3.db
 logins.json
 cert8.db

and all of the pref.js files (1 through to 141)

The profile folder does show new profile active ( as per this pic https://flic.kr/p/2pjRyRz)

I created the 2 IMAP account login details, I now have access to the inbox for 2 IMAP account, but I do not have any the filed mail (local folders) how do I get these back. This is an important item for me as many years of filed emails.

My PC crashed, and now Thunderbird does not display any folders or mails. I can see the settings are fine, but no folders are showing. I tried renaming global-messages-db.sqlite to a backup file, and it created a new database. Now I see the following errors: JavaScript error: resource:///modules/SQLiteDirectory.jsm, line 43: NS_ERROR_STORAGE_BUSY: Component returned failure code: 0x80630001 (NS_ERROR_STORAGE_BUSY) [mozIStorageService.openDatabase] JavaScript error: resource:///modules/SQLiteDirectory.jsm, line 43: NS_ERROR_STORAGE_BUSY: Component returned failure code: 0x80630001 (NS_ERROR_STORAGE_BUSY) [mozIStorageService.openDatabase] console.error: (new TypeError("this.menupopup is null", "chrome://messenger/content/addressbook/menulist-addrbooks.js", 238)) console.debug: "Successfully loaded OpenPGP library librnp.so version 0.16+git20220124.f06439f7.MZLA from /usr/local/lib/thunderbird/librnp.so" console.debug: "Found 0 public keys and 0 secret keys (0 protected, 0 unprotected)" JavaScript error: resource:///modules/calendar/CalStorageDatabase.jsm, line 67: NS_ERROR_STORAGE_BUSY: Component returned failure code: 0x80630001 (NS_ERROR_STORAGE_BUSY) [mozIStorageService.openDatabase] console.error: Calendar:

 Can't create calendar for 645133c9-956f-4303-a5f3-7ff5ddd776a3 (storage, moz-storage-calendar://): [Exception... "Component returned failure code: 0x80630001 (NS_ERROR_STORAGE_BUSY) [mozIStorageService.openDatabase]"  nsresult: "0x80630001 (NS_ERROR_STORAGE_BUSY)"  location: "JS frame :: resource:///modules/calendar/CalStorageDatabase.jsm :: connect :: line 67"  data: no]

JavaScript error: resource:///modules/calendar/CalStorageDatabase.jsm, line 67: NS_ERROR_STORAGE_BUSY: Component returned failure code: 0x80630001 (NS_ERROR_STORAGE_BUSY) [mozIStorageService.openDatabase] JavaScript error: resource:///modules/calendar/CalStorageDatabase.jsm, line 67: NS_ERROR_STORAGE_BUSY: Component returned failure code: 0x80630001 (NS_ERROR_STORAGE_BUSY) [mozIStorageService.openDatabase] JavaScript error: resource:///modules/calendar/CalStorageDatabase.jsm, line 67: NS_ERROR_STORAGE_BUSY: Component returned failure code: 0x80630001 (NS_ERROR_STORAGE_BUSY) [mozIStorageService.openDatabase] JavaScript error: chrome://calendar/content/today-pane.js, line 60: NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIObserverService.removeObserver] WARNING: A blocker encountered an error while we were waiting.

         Blocker:  TelemetryController: shutting down
         Phase: profile-before-change-telemetry
         State: {"initialized":false,"initStarted":false,"haveDelayedInitTask":false,"shutdownBarrier":"Not started","connectionsBarrier":"Not started","sendModule":{"sendingEnabled":false,"pendingPingRequestCount":0,"pendingPingActivityCount":0,"unpersistedPingCount":0,"persistedPingCount":554,"schedulerState":{"shutdown":true,"hasSendTask":false,"sendsFailed":false,"sendTaskState":"bail out - no pings to send","backoffDelay":60000}},"haveDelayedNewProfileTask":false,"shutdownStep":"TelemetrySession 3.598149999997986"}

WARNING: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsITelemetry.msSinceProcessStartExcludingSuspend]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://gre/modules/TelemetrySession.jsm :: getSessionPayload :: line 751" data: no] WARNING: getSessionPayload@resource://gre/modules/TelemetrySession.jsm:751:28 saveShutdownPings@resource://gre/modules/TelemetrySession.jsm:955:34 shutdownChromeProcess/cleanup/<@resource://gre/modules/TelemetrySession.jsm:1226:20 cleanup@resource://gre/modules/TelemetrySession.jsm:1233:9 shutdownChromeProcess@resource://gre/modules/TelemetrySession.jsm:1250:14 shutdown@resource://gre/modules/TelemetrySession.jsm:250:17 _cleanupOnShutdown@resource://gre/modules/TelemetryControllerParent.jsm:969:30 observe@resource://gre/modules/AsyncShutdown.jsm:575:16

JavaScript error: resource://gre/modules/TelemetrySession.jsm, line 751: NS_ERROR_NOT_AVAILABLE: Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsITelemetry.msSinceProcessStartExcludingSuspend] JavaScript error: resource://gre/modules/TelemetrySession.jsm, line 751: NS_ERROR_NOT_AVAILABLE: Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsITelemetry.msSinceProcessStartExcludingSuspend] Is there a way to restore the system, or do i need to create a new profile?

Hello, I have been a diehard Firefox user since it was still in Beta. I have been using computers personally since 1994 and professionally since 2004, doing Windows and Linux systems administration. I can and will do whatever (within limits) you need me to do to troubleshoot and resolve this issue, which is otherwise going to cause me to abandon this otherwise excellent browser, perhaps forever. The browser.cache.disk.capacity seems to work, but browser.cache.memory.capacity does not.

Why does firefox not respect the assigned values for browser memory cache (browser.cache.memory.capacity)? Is there anything I can do to limit the memory and processor usage of Firefox and its child processes? Is extension CPU/memory usage constrained by the application values? Is there a way to determine and/or limit the resource usage of extensions?

I have included a number of screenshots documenting its behavior and generated an about:memory report during "normal use". After configuring a number of system variables, I then attempted to determine its resource usage under heavy load.

Open the browser with a couple 2, 3 tabs: ~1GB memory usage Use the browser as "normal" (dozens tabs): ~2GB memory usage Open 100+ tabs from history: The CPU and memory resource usage increases until it consumes all available system resources despite configured values. After killing and restarting the process, the tabs have invisible titles in the extension and browser, and must be closed using Ctrl+W until only a few remain after which the browser can be used normally and again consumes ~1GB.

While I understand "just don't open so many tabs", under some circumstances such as poorly written websites, bugs, etc, even single sites may attempt to claim excessive resources. I sometimes run VMs and such on this machine and in order to retain a responsive system, cannot have applications consuming all of the available resources. I have found one proposed solution that uses an external application, is this the only way?

I am open to allowing Firefox to utilize more of the SSD storage (the 1GB limit was imposed for testing) and would be fine with increased slowness due to disk cache or refetching internetworked resources. However, none of the settings I have changed or attempts I have made appear to be able to limit the memory usage in any way. Additional included screenshots are linked above instead of as attachments due to number. I can share or generate additional reports to assist in troubleshooting.

Thank you! JackD

As of yesterday when I was running v119.0 I was able to screen capture streaming content from Hulu/Netflix etc, this morning after upgrading to v120.0 overnight, that capability is now lost. Video and still captures are just a black screen. Please fix!

Please let me know what is wrong here I have recorded the issue as you can see that the buttons of pop up for screen record are missing text also location pop up is missing text same with download file names.

I don't know what is the issue and why the texts are not showing but it's been a big hassle.

Please help me solve it. I barely managed to record thing since even it doesn't show which screen I want to record.

I am using Firefox Browser 120.0 (64-bit) with Windows 10 pro

check video on Gdrive

https://drive.google.com/file/d/1kIOI11glmeac7iAXnei1RxpcfuZn8Rmt/view?usp=sharing

Thank you.

On FF 120.0.1 and Tab Reloader 0.6.1

I have FF set up with 7 tabs as home page, 6 of the tabs have tab reloader set to reload ever 1 hour. This has worked fine for years, the tab reload for the 6 tabs were saved after restarting FF. I didn't have to go back and tell tab reloader to reload after restarting FF. Maybe once and a while one tab didn't get the reload saved on a restart, usually always the same one.

Now when I restart FF none of the tabs have saved the setting to reload every 1 hour.

This has been going on for the last 2 releases of FF updates and there hasn't been any updates for tab reloader. Does anyone know why this is happening, I haven't changed anything in settings. I did uncheck hardware acceleration to see if that would fix another issue, but tabs weren't reloading after restart prior to that change on hardware accelation.

Every time I open Firefox, it asks to update. This started two or three days ago, and it's getting annoying. Am I the only one this is happening to? Do I need to remove it and start over?

Hello, Thunderbird crashed and asked me to send a crash report. My question is not about the crash or bug itself, I rather care about my data. I accidentally clicked on Submit and later read that it contains "Sensitive Data" as in a raw dump of the state of my E-Mail client. As far as I've read people can have access to this over the web (via crash-stats.mozilla.org/ I pressume)

Question: Can I have my crash-report removed/withdrawn? I don't want to have the possibility of personal data, passwords, etc. on the internet.

I am using Thunderbird v. 115.5.1 (64-bit) on Windows 10.

In this version, they got the crazy idea that the dialog should be displayed in threads.

The crazy thing is that when the thread is folded, you can't see now that there are new replies to this thread unless you unfold it.

I check "Not in threads" under the menu item "View" and "Sorted by". But for some reason, a serious bug I think, this notch is automatically changed back to "In Threads".

I am NOT interested in seeing my dialogue in threads as you can overlook new replies because you cannot see the marked subject line in a collapsed thread.

How do I make Thunderbird stop showing in threads, permanently?

I switched to Thunderbird 115 Supernova a couple of months ago. All was well for some weeks, but then a weird problem developed.

I've always used Group By Sort, a huge help in organizing my endless flow of email. But now, when I enable Group By Sort, Thunderbird randomly mixes new and old messages - the list shows recent messages from 2023, then skips to 2022, then goes back to 2023 again. (See attached image.) I can't see any pattern to it. This problem affects all my email folders and sub-folders.

I've tried all the obvious things - changing sort direction and column, using Repair Folder from the Properties dialog, etc. My only fallback at this point is to use Unthreaded view, which seems to sort correctly.

Needless to say, this is incredibly annoying. I was hoping Supernova would improve my life, instead it seems to have broken one of my favorite features. (My last resort will be to revert to pre-Supernova Thunderbird... if that's even possible.)

I've searched up and down the Internet, can't find any discussion of this problem. Can anyone help with this?

New version of Thunderbird keeps grouping messages in topics, If I change option to not group in View-> Order By -> Not Group it works for some time and then groups messages again.

It seems like all the solutions for every problem I have with v115 are to go make changes in the config editor. I have been unable to find any official documentation on the available options in the config editor (in my case specifically all of the possible values for mailnews.default_sort_order and mailnews.default_sort_type). Can someone please point me in the right direction?

I had a huge problem with M Outlook. In addition it has locked me out of my Office 365 package and I'm not getting help or support. Luckily I had backup completed before the problem. I changed to Thunderbird (using pop3), which I find very good. The back up is approx 8 GB but with many duplicates which I need to clean up. When I click import it seems to limit the file size to 2 GB. How can I import this backup file into Thunderbird to enable me to access the emails, clean up the many many duplicates and reduce the size? I await help, Thanks in advance

Recently i notice that when i completely delete the original email text when replying to it, then the entire orginal text shows up anyway once the reply's sent.

i don't want to turn off the "Account Setting -- Composition -- Automatically quote the original message when replying" setting because it's very useful most of the time.

How to i keep the original message from showing up after i delete all of it?

Thanks much in advance