All Products Support Forum

My elderly client has enabled a “my tasks” sidebar in Gmail. He does not know how to turn it off. I have searched for an answer and have been unable to find one. Ctrl+B is not helpful and doesn’t bring up a screen where it says sidebar. Please help! He keeps asking about it and I am a caregiver, not a computer technician…

if i search in the firefox bar then google always search "all time" but i want it to search the last 3 year. i have a code for that this: https://www.google.com/search?q=%25s&sca_esv=cd9a55a255ee4ca7&source=lnt&tbs=cdr%3A1%2Ccd_min%3A2022%2Ccd_max%3A&tbm=

but how can i change this in firefox? where i need to put this or how?

The following error keeps happening constantly in Firefox ESR 52.9:

Description Faulting application name: plugin-container.exe, version: 52.9.0.6746, time stamp: 0x5b2bc061 Faulting module name: mozglue.dll, version: 52.9.0.6746, time stamp: 0x5b2bbbde Exception code: 0x80000003 Fault offset: 0x0000fb33 Faulting process id: 0x0x35F8 Faulting application start time: 0x0x1DAA06C630DBB2E Faulting application path: C:\Program Files (x86)\Mozilla Firefox V52.9 ESR\plugin-container.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox V52.9 ESR\mozglue.dll Report Id: 1e159f0c-62cf-4695-8ef2-861f89c36041 Faulting package full name: Faulting package-relative application ID:

Any ideas what is causing this?

Thanks!

My Thunderbird email program stopped receiving and sending my emails approximately 2-3 days ago.

My email server is ATT. I have spoken to them today for hours and my Thunderbird email is still not working. They forced me to update my ATT password and my email is working elsewhere (like on Yahoo mail). But its not working on my Thunderbird.

ATT provided me updated information (IMAP and SMTP) info that I changed. But still not working.

I recall this occurring 6 years ago and ATT had me to enter a 12 digit code for my Thunderbird password. It was funky but it worked. It was not my ATT password, but hey, it worked. Now having the same problem.

I'm pretty sure I've messed up this info trying to correct it. No idea how to get it going again. Can you help?

Somebody thought that it is a GREAT idea to make drag-n-drop cursor a GIANT rectanglular thumbnail of the emails being dragged.

No, this is a horrible idea because that thumbnail covers the target of the drag-and-drop.

Either REVERT this IMMEDIATELY or let us know how to disable and revert to the simple drag-n-drop mouse cursor that does not obstruct the target of the drag.

And in the future AVOID any GUI changes that are not ABSOLUTELY NECESSARY. With these poorly thought through, extremely annoying changes you are only causing damage and aggravation.

I had issue with notifications (showed up but when i click on them they didnt were redirecting to original tweet) so i cleaned cookies after cleaning cookies i doesnt have option to turn on push notifications.

I often have many tabs open (25+) I have made it so tab shrink way more then normal (I like the way chrome handles tabs where they basically just shrink infinitely. Firefox doesn't do it's even with my twerks but ohwell.)

so when i want to click on a tab with audio playing at a small size i often mute the tab instead of clicking on the tab

Where and how can i remove the mute button that appears when hovering over tabs with audio playing?

I have never found that mute button useful so removing it will not impact me

I am trying to get to the "clear cookies and Caches" which should be under Privacy & Security.

When I go to preferences, i can move to Privacy & Security or the other headings, but I cannot scroll down any of the pages under the headings. When I am on the Privacy & Security page the scroll down arrow takes me to Sync heading etc.

How do I fix this? I am having to go to the cookies to clean up as I am having another scroll down issue with an app that is important to me. In that I cannot scroll down a list as the dark side bar flicks on and off immediately.

I am on a MacBook Air.

using Win 11, Firefox browser, Google search. subfolders are listed but will not open. Using Bing they do open but I prefer Google. If this is a Google problem or a Win 11 can you steer me in the right direction. Thanks My email is artsiii@aol.com

I am having difficulty getting certain emails. I am told by the sender that they "bounce back as a spam warning" Sometimes I don't know the emails I am NOT getting until I'm told. Two my daughter tried sending me an email and it took over 24 hours to get and she was getting bounce back messages. I can't get "NextDoor" notifications, a store in London couldn't email me, a local contractor couldn't send me an email, etc.. It's random who can't email me, but it's becoming increasingly concerning. It's only certain, legitimate emails. I still get all the spam! Where should I begin? I'm on Windows 10 Pro, using a yahoo/att email through Thunderbird. thanks for any suggestions! Cindy

CVE-2024-4367 has been announced several days now with MITRE and CIS. There is also an issue/advisory on the github repo for PDF.js which appears that the fix has been merged into the master commit of PDF.js (https://github.com/advisories/GHSA-wgrm-67xf-hhpq).

The vulnerability is pretty serious and yet there is no Security Advisory from Mozilla on affected versions, etc. (https://www.mozilla.org/en-US/security/advisories/)

Is this normal and I am just being impatient?

Dear all, I would like to know how to disable the automatic insertion of the tag
in a text editor in Firefox. I am using Froala, and I am experiencing this only in firefox. Chrome and Edge do not add this tag automatically. Thank you for you support. Kind regards, Cristiano

I keep getting this msg. will not open pages and will not restore "Gah. Your tab just crashed." I had to use EDGE to contact you will not open in fire fox. Please help. [telephone number] Steve Badaracco

I've been using TB for years with an AT&T account on a Windows 10 desktop. Two days ago all was working well sending and receiving. I stepped away for an hour (without obvious updates or changes) and surprisingly it didn't work, with TB asking for a password but not accepting it. I deleted saved passwords and tried multiple times, even changing my AT&T email password twice. I could access the email account directly through the AT&T website using those passwords.

I spoke with an AT&T support rep and he had me delete the account in TB. I did so but now can't reestablish it. I've repeatedly tried to add a new email account using credentials I know are correct, trying numerous POP3 and IMAP protocols, all without success. When TB probes the AT&T servers it says it finds those parameters, but then when it checks the password it fails, simply giving the vague message "Unable to log in at server. Probably wrong configuration, username, or password."

I've spent two days researching this problem and trying proposed solutions such as disabling firewalls and anti-virus programs, clearing Windows and internet caches, deleting saved passwords, etc. I was able to set up the account using Outlook on this computer, and if this continues I'll unfortunately be forced to abandon TB and move to Outlook or similar as a substitute. Advice would be appreciated!

Had all my emails stored locally. Accidentally uninstalled Thunderbird. Reinstalled. Unable to Import my old settings from my "profile". Error message says "Unexpected error" Was able to import configuration alone, but it was all wrong. Can't set up my gmail account. Error message "Malformed server" Please help

Hi - how I receive my Thunderbird emails have changed. I now have to toggle on the attachment (paper clip) symbol to see emails received and sent that have / don't have attachments. Previously they were all in the same list. I didn't knowingly change any of the settings. I'd like to reset the emails so that all emails are in one continuous list - both with and without attachments.

Very much appreciate it if I could be guided through how to reset this.

Thanks

Steve

Yea I don't need help but I cannot believe you guys made an Firefox installer so small so its only "390 KB" and a floppy disk only has 1.44 MB meaning it can fit into a storage thing from 40 years ago. Man that's crazy!

(also I'm using your Firefox browser on my crappy 8 years old Windows 10 laptop, and ngl its great even tho it sometimes uses a lot of cpu and ram usage. It loads fast and the first time I got your browser it ran great and this old laptop finally can run videos on 720p instead of on Chrome barely running 240p)