All Products Community Forum

its pretty much what it says on the tin, im not seeing my channel points in chat

 i have turned off all the tracking stuff 

i turned off the enhanced tracking and i still cannot see or earn my channel points i have turned my site security to nothing to see if that would do anything I have turned off all my add-ons and they just dont show can anyone tell me whats happening here

Hello, I can receive email messages but unable to send them out. The error message I get follows:

The mail server responded,( bettyweber@shaw.ca sender) rejected AUP#POL. Verify your email address is correct in account settings.

What can I do to fix this in Thunderbird?

I checked with my service provider and I can receive and send messages through webmail but not Thunderbird.

Thanks. Betty

Firefox is stuck in a loop! After installing the 145 update, it just keeps asking me to sign into with my admin credentials to install "a new helper tool" over and over. After entering my password nothing happens and when I try to relaunch, the FF icon just bounces. ("Force Quit" shows that the application is not responding.) After multiple attempts, I rebooted my laptop, but it didn't help, as I still get the request for installing the helper too. I'm in the midst of multiple project deadlines and this is very frustrating! Thanks in advance for your help.

PLEASE put the format options back into the email task bar! My formatting needs to be done on a message by message basis. It is time consuming and counterproductive to have to go to settings each time. No matter what I tried in settings, I was not able to get Formatting back into the message task bar. At minimum, I need font, size, list and color options back in the message task bar. PLEASE HELP!

My Bookmarks are missing. I see backups under the profile/bookmarkbackups folder but when I manage bookmarks, they are not in the restore dropdown. I have followed the steps to delete the places.sqlite but when I reopen firefox, I do not see the bookmarks have been restored. I thought it might have been related to Norton Utilities so I renewed a subscription but no luck. I also have a json file with my bookmarks but I cannot choose it from Manage Bookmarks, either

I'm on the local network. When I use Firefox to download a very small .docx file, the download gets stuck and doesn't move, taking a while to complete. But with Edge, it downloads almost instantly. Please help resolve this issue.

My desktop icon has disappeared. It is still on the taskbar and in Start Menu (Windows10), also listed in programs on control panel. However I can not find it in Program files and have not been able to reinstall the desktop icon. Can you help me? Leslie Booth ([edited email from public support forum])

Hi-

I had this working then it magically stopped about a year ago and I can't get it back. When I try to open a pdf I get "...could not be opened, because an unknown error occurred. Try saving to disk first and then opening the file."

I have gone into settings and re-selected adobe acrobat and restarted but still can't open.

I am on a mac.

Thanks for your help! Crazy frustrating and time wasting issue.

After a Windows 11 update, Firefox does not automatically start although set to do it and when I start it, a small rectangular box appears in the upper left corner of the screen.

Please resolve.

I just opened my Thunderbird e-mail account, did thunderbid only access emails from my sbcglobal account email account or did TB download the the 100,000+ SBCglobal emails to a thunderbird file that I can continure to access?. I believe that AT&T is going to delete my sbcglobal email account as I have canceled my AT&T internet service. I see sbcglobal messages in thunderbird that go back to 2008 that I would like to read again. Will these messages disapper when AT&T disables the SBCglobal email account.

I've been wanting to access Thunderbird's encryption ability on both my laptop and desktop. However, in setting up Tbird on my laptop I notice the user Profile should stay on one computer. Can I use the same Profile on more than one computer using the same source and password? Can I open a new profile on a second computer, even though I would have to use the same email source, a local provider? If not, is there an online source of email data I can use on Tbird on my laptop. Thanks much, Bruce Bartrug

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen. It will be frozen in the sense that I am unable to interact with any tabs or anything until I manually quit Firefox and reopen it (which automatically reopens all my tabs), making it usable again. This doesn't happen every time I close and reopen my Mac, but it definitely happens the majority of the time and makes the browser hard to use.

I've attached a screenshot of what a new window looks like when Firefox is frozen. It looks just like a Firefox window when unfocused.

Notes:

• It doesn't entirely freeze Firefox. In fact, I can "switch" to a different tab by clicking on the tab and then shutting and reopening my laptop again. The new tab will show on reopening but Firefox will still be frozen. This process can be repeated.
• I can pretty consistently replicate the bug by shutting my laptop, waiting 10 seconds, and reopening it. This will almost always result in the freeze.
• The bug still happens if I'm not focused on the Firefox window but on a different app.
• The bug doesn't seem to happen if I just lock my screen but don't shut it closed.

Things I've tried that haven't fixed it:

• Updating my OS.
• Restarting my laptop.
• Disabling hardware acceleration.
• Disabling themes and extensions.
• Deleting and reinstalling Firefox, including deleting the user data in the "Library/Application Support" folder.

Let me know if there's any more information I can provide or fixes I can try. Also let me know if I should go ahead and file a Firefox bug report for this. Thank you.

I am trying to organise my Firefox bookmarks into folders on my Mac Studio. However, when I try to use the highly-touted "just drag and drop advice" it does not work. It doesn't work in the drop down and it doesn't work in the bookmarks manager. Drag and drop functionality works elsewhere on my Mac just fine.

Note, if I open every single bookmark, click on the blue star, then re-assign the folder it does work. However, that it a mighty pain in the arse.

Since I know it will be asked...'yes' both Firefox and my MacOS are up-to-date. And 'no' I haven't upgraded to Tahoe.

I would appreciate any help that anyone can offer. Thanks!

Running Thunderbird 140.5.0esr

This has been happening for a few weeks now somewhat randomly. The folders under Mail for one of my accounts keep moving around and are not in alphabetical order anymore. Most folders are OK, but a few either jump to the top of bottom of the list. I can manually drag them back, only for different folders to do it the next time.

The folders in questions are 2 levels down from Mail.

The folders in my "LOCAL FOLDER" file usually have been in alphabetical order. As I have added new folders to store emails, the new folders have not been put in alphabetical order in the "LOCAL FOLDER" folder. They have been added to the end of the original list after the "Z" items. How do I re-alphabetize the whole "LOCAL FOLDER?"