• Solved

Mozilla Monitor

This is not the first time you have sent an email to me indicating I should "View all sites where your info is exposed", and each time I receive your emails the sites yo… (read more)

This is not the first time you have sent an email to me indicating I should "View all sites where your info is exposed", and each time I receive your emails the sites you suggest are sites I have never seen before, let alone logged into with a password.

I use a Password Organizer Book, with all of my logins and passwords for each site I use. I do not use a password app, and have NEVER used a password app. Each time I go to the website you suggest, It's always a site I have never seen before so it would be impossible to login and change the password. I always check my Password Organizer Book to make sure.

I don't know what you want me to do since I cannot login to the website you are suggesting. Is there action I should be taking? I don't know what it would be, but if you know please let me know.

Asked by Rhonda 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Google Street View

What settings do I need to get Street View to return the street view rather than a black screen in all 4 of my Ubuntu browsers, when it used to work fine but now is trash… (read more)

What settings do I need to get Street View to return the street view rather than a black screen in all 4 of my Ubuntu browsers, when it used to work fine but now is trash ?

Asked by Tom Lavin 1 day ago

Answered by jonzn4SUSE 1 day ago

  • Solved

Firefox Flatpak unable to load Google.com (infinite loading loop) on Pop!_OS

I am experiencing an issue where Google.com (other google domains work fine) will not load in Firefox, resulting in an infinite loading loop. Other browsers on the same s… (read more)

I am experiencing an issue where Google.com (other google domains work fine) will not load in Firefox, resulting in an infinite loading loop. Other browsers on the same system (Brave) work fine.

Here are the steps I have already tried:

Reinstalled Firefox completely

Removed Firefox via sudo apt remove --purge firefox -y

Cleared all user profiles and caches: ~/.mozilla/firefox, ~/.cache/mozilla, ~/.config/Mozilla

Reinstalled via Flatpak

Tested network connectivity outside Firefox

curl google.com works correctly

DNS resolution works via getent hosts google.com in the host system

Checked proxy settings

Ensured “No proxy” is selected in Firefox → did not resolve the issue

Tested in Safe Mode (disabling extensions)

Problem persists, so not caused by extensions

Tried disabling IPv6 inside Firefox

network.dns.disableIPv6 set to true → no effect

Cleared DNS cache inside Firefox

about:networking#dns → clicked “Clear DNS Cache” → no effect

Disabled DNS-over-HTTPS (Secure DNS)

about:preferences#privacy → “Use secure DNS” → disabled → no effect

Disabled HTTP/3 (QUIC)

network.http.http3.enabled set to false → no effect

Verified Flatpak network permissions

flatpak info --show-permissions org.mozilla.firefox shows network access allowed

Inside the Flatpak shell:

flatpak run --command=sh org.mozilla.firefox getent hosts google.com

→ returns only IPv6 address: 2800:3f0:4001:839::200e google.com

Asked by Star 3 days ago

Answered by jonzn4SUSE 1 day ago

  • Solved

Run Now button in Message Filters fails

MY SYSTEM: Thunderbird 140.5.0esr running in Linux Debian Bookworm I have created a filter from a recently received message via pop. The settings are: OK Manually Run O… (read more)

MY SYSTEM: Thunderbird 140.5.0esr running in Linux Debian Bookworm

I have created a filter from a recently received message via pop. The settings are: OK Manually Run OK Getting New Mail: Filter before Junk Classification

Match all of the following From Contains xyz.co.uk

Perform these actions: Move message to XYZ on my mailbox

Press OK

In the Message Filters window, Run selected filter(s) on: XYZ Press Run Now

There is no response, and all the messages remain in the Inbox.

I have repeated the Run Now process on an old filter (by moving the message back to the inbox), and that works fine.

The only oddity of the current message is that it is a no-reply message eg From = no-reply@xyz.co.uk

Any ideas welcome!

Asked by Geoff 1 day ago

Answered by Rick 1 day ago

  • Solved

Missing buttons

I have missing buttons or shortcuts in my Thunderbird. There was a refresh button and a new message button on my tool bar, they have disappeared. Is there a way to get th… (read more)

I have missing buttons or shortcuts in my Thunderbird. There was a refresh button and a new message button on my tool bar, they have disappeared. Is there a way to get them back? Thank you!

Asked by cozumel.chuck 1 day ago

Answered by Rick 1 day ago

  • Solved

Close to tray only when I click X (Thunderbird 145)

Hi, is there a way to get Thunderbird to move to the tray when I press the X button in the top right corner? I've tried enabling "When Thunderbird is minimized, move it … (read more)

Hi, is there a way to get Thunderbird to move to the tray when I press the X button in the top right corner?

I've tried enabling "When Thunderbird is minimized, move it to the tray" but that just changes what the minimize button does. When I press X, Thunderbird still quits.

I've done some googling and I found this extension: https://services.addons.thunderbird.net/en-US/thunderbird/addon/minimize-on-close/

The problem with it is:

  1. It doesn't seem to work with modern versions of Thunderbird
  2. It lets you either minimize the window or move it to the tray, but not both (X and minimize do the same thing)

Can I get Thunderbird to close to tray only when I press X? So that the minimize button still works normally? Thanks

Asked by judgement 1 day ago

Answered by Yu5tiqX9og 1 day ago

  • Solved

A lot of text that wasn't underlined is now underlined

I don't remember when it started but text that wasn't underlined before such as: Names of shortcuts in new tab view Titles of YouTube videos on home page, and recommended… (read more)

I don't remember when it started but text that wasn't underlined before such as: Names of shortcuts in new tab view Titles of YouTube videos on home page, and recommended while watching a video (not on the video itself) Reddit titles and usernames (old UI)

I have checked settings as best as I can and tried disabling all extensions but still have the issue.

Asked by nicholas.yonan2435 1 day ago

Answered by nicholas.yonan2435 1 day ago

  • Solved

Threads

I just want all my messages listed by date and time. Ignore the fact that they may be "threads". They are just messages, not "conversations".

Asked by linda71 2 days ago

Answered by Rick 2 days ago

  • Solved

Thunderbird 128.12.0

Comment, not a question. My now obsolete laptop ran Ubuntu 14 and its now 15 year old Thunderbird. Worked wonderfully well. My current laptop running Ubuntu 22 and Thunde… (read more)

Comment, not a question. My now obsolete laptop ran Ubuntu 14 and its now 15 year old Thunderbird. Worked wonderfully well. My current laptop running Ubuntu 22 and Thunderbird 128.12.0 has driven me nuts since I got it. Slower than a snail loading. Confusing layout and function trying to group related messages into threads. I DO NOT LIKE IT.

I understand many of your customers might love the current Thunderbird for what they do with it. Can you somehow make available the older version of Thunderbird without all the fancy updates?

Asked by Jim 2 days ago

Answered by david 2 days ago

  • Solved

Thunderbird

I converted my old Outlook emails in to MBOX using the Syscurve conversion software, and then moved the MBOX file into my Local Folder for Thunderbird. When I open Thund… (read more)

I converted my old Outlook emails in to MBOX using the Syscurve conversion software, and then moved the MBOX file into my Local Folder for Thunderbird. When I open Thunderbird it sees the file, but does not see the folders or messages inside the file. The Local Folder has the following three files in it (plus the trash, etc.): output_20251127110416.mbox 4,194,310 kb output_20251127110416.mbox.msf 2 kb output_20251127110416.msf 2 kb Thunderbird shows the output_20251127110416.mbox in the Local Folder but says no messages found when I click on it. How do I get Thunderbird to see the mbox files?

Asked by sabata2 4 days ago

Answered by sabata2 2 days ago

  • Solved

Are donations to the Mozilla Foundation via the in-Firefox donation drive used to fund Firefox development

When I opened Firefox[^1] today I was greeted with a "Donate to Mozilla Foundation" page open, with the message: "You power Firefox. Now donate to make good tech the def… (read more)

When I opened Firefox[^1] today I was greeted with a "Donate to Mozilla Foundation" page open, with the message:

"You power Firefox. Now donate to make good tech the default.

Mozilla Foundation — the non-profit behind Firefox — is building a future where technology serves people, not power.

Your donation to Mozilla Foundation keeps the internet open, private, and built for people. Donate today to make good on the promise of the internet."

Does this message mean that Donations to the Mozilla Foundation now fund Firefox development? As I understand it, previously donations were not allowed to be used by the Mozilla Corporation, which actually develops Firefox. I'd love to donate to fund Firefox development, as I feel it is a critically important open source project.

[^1]: 145.0.2 from the Mozilla Debian repository.

Asked by James Frost 2 days ago

Answered by TyDraniu 2 days ago

  • Solved

Bookmark Problems

I run the current Firefox version under Windows 11 Pro on a Dell Inspiron 15 3530 laptop, Lately, I've been having problems with my bookmarks: First, I found that I h… (read more)

I run the current Firefox version under Windows 11 Pro on a Dell Inspiron 15 3530 laptop, Lately, I've been having problems with my bookmarks:

  • First, I found that I had somehow lost a large number of bookmark tags; it took me several days to restore them,
  • Next, I found that I had lost a bunch of bookmark subfolders; the bookmarks (for the most part) are still listed under their tags.
  • When I try searching for tags in Bookmarks Manager, the search yield no results
  • When I try to restore my bookmarks from a previous date, I get an "unable to process file" message.
  • When I try to open the profile folder through the debugging information page, I get a "file not found" message. After some searching, I found the profile folder not at "C:\Users\croge\AppData\Roaming\Mozilla\Firefox\Profiles\7csymh5k.default-release", but at "C:\Users\croge\AppData\Local\Packages\Mozilla.Firefox_n80bbvh6b1yt2\LocalCache\Roaming\Mozilla\Firefox\Profiles", Something seems to have gone haywire--did I miss something, or is there an error somewhere?

Asked by crogerblair1 2 days ago

Answered by crogerblair1 2 days ago

  • Solved

Can't purge obsolete bookmarks

I am used to having a Firefox for my personal Mozilla account, bookmarks and sessions, and Firefox Developer Edition to be logged in my work account, where I could use ev… (read more)

I am used to having a Firefox for my personal Mozilla account, bookmarks and sessions, and Firefox Developer Edition to be logged in my work account, where I could use everything I need to work in a separate environment.

Recently I changed a job. Logged out past-job@mail.com from Firefox Developer Edition, logged in with present-job@mail.com and... I still can see old bookmarks.

- I cleared history and new bookmarks: nothing
- went to about:preferences#privacy and clear all the data: bookmarks still there
- tried Help > More troubleshooting information > Refresh Firefox…: all the same
- reinstalled firefox@developer-edition with brew: nah
- eventually, logged out from presetn-job@mail.com in Firefox Developer Edition and personal@mail.com in Firefox; uninstalled both, deleted everything related to "mozilla" and "firefox" was able to find in my system: unsuccessfully

The last thing I didn't try yet is burning my laptop in favor to a new one.

Where are those bookmarks? Why nothing is helping?

Asked by kosachemoto 1 month ago

Answered by kosachemoto 2 days ago

  • Solved

doesn't receive nor send mail after Configuration of Thunderbird

I must be doing something wrong. I am new to thunderbird, migrated from Eudora since I can't send mail with Eudora anymore. I tried to configure Thunderbird as much as … (read more)

I must be doing something wrong. I am new to thunderbird, migrated from Eudora since I can't send mail with Eudora anymore.

I tried to configure Thunderbird as much as possible like Eudora, but ... it doesn't receive nor send mail. On the surface it looks fine, it seems thunderbird logs into the server, it seems it sends mail and checks for new mail, only I don't receive anything, nor send anything even though it looks it does. So what am I doing (or is going) wrong? (I can still receive mail with Eudora and today I checked and received 54 mails, none with Thunderbird)

Asked by henny 2 weeks ago

Answered by henny 1 week ago

  • Solved

I can't seem to allow the camera when using sites like meet.google.com

I recently tried to connect to two different meeting sites. Both times I got a pop-up noting (correctly) that camera and microphone are blocked. I'm able to click to enab… (read more)

I recently tried to connect to two different meeting sites. Both times I got a pop-up noting (correctly) that camera and microphone are blocked. I'm able to click to enable the microphone but I never get the option to enable the camera.

I tried going to Settings>Security&Privacy>Camera but that only allows me to remove previously-enabled websites.

Clicking on the settings button in the address bar shows audio and recording settings but no camera.

What am I doing wrong?

Fedora 42 Firefox 145.0

Asked by p_s_kennedy 1 week ago

Answered by p_s_kennedy 2 days ago

  • Solved

Email filter on local folders not working.

I have a filter set up on one of my computers with Thunderbird that copies all incoming emails into a local folder. I then have a filter on the local folder to mark those… (read more)

I have a filter set up on one of my computers with Thunderbird that copies all incoming emails into a local folder. I then have a filter on the local folder to mark those messages as read (see attached), but it doesn't work. Is there something I'm doing wrong?

Asked by linford.s 2 days ago

Answered by sfhowes 2 days ago