All Products Support Forum

I was having a problem where whenever i used google search, it would use yahoo instead. I saw a fix for this that resetting the browser is a way to fix it, but i need to get into troubleshooting information first. however, whenever i try to get into troubleshooting information, it sends me to a blank white tab with not url. I would really appreciate help because I'm getting annoyed with this.

Why is it not possible to change or copy an email from one folder to another in address books in version 78.3.3?

It was possible in previous versions.

Carlos Varaldo

Firefox did an auto update yesterday and now I can't even open Thunderbird to get my mail it says 78.3.1 is not compatible with 78.3.0 I need a fix now...is there an update to Thunderbird?

Hi, at our workplace we use Firefox exclusively for our point-of-sale system and as such, print lots of reciepts and labels. We updated Firefox to version 82.0 this morning and now nothing prints correctly by default. When opening print preview, no matter what, it's a blank page. I have adjusted the settings in about:config, reset the print settings, messed with margins, etc. Basically every possible suggested fix for the problem I could find. After multiple hours, we still cannot get anything to print from Firefox UNLESS you go into the print settings, and click "preferences" in the Windows dialogue box (even if you don't change a single thing), only then will it work perfectly every time. This isn't an acceptable option though as we need it to work rapidly and automatically each time though the browser.

Our printer is set up correctly, up to date drivers, etc. All programs in windows will print fine, Chrome and Edge print fine, so I'm assuming it's specifically a Firefox issue. This is a receipt printer, and I noticed Firefox defaults to 8.5x11 size paper despite it using standard 73mm receipt paper. But, like I said, no matter what the preview is a blank page and that's what prints.

I'm stumped on this one. Printer is a TSP100 if that matters. Help!!

Can't view videos on Firefox, just a blank square where video would play. Since the latest Firefox update, but often happens after a Firefox update. Can play and view with other browsers. Help appreciated.

I BELIEVE, but am not certain, the above described subject and topic are instrumental to the issue I am having. I like to stream a Canadian sports site called Sporstnet Now. Up until a few weeks / months ago every time I clicked to open that site the streaming started automatically. Now that is not happening on a regular basis. Typically when I click on the website it now does not start automatically. To resolve this I can "sign out" and then sign in using my login credentials. This is obviously a time waster. Once I am signed in again, I might be able to stop the streaming and log back in automatically for the next few hours, but certainly by the next morning the streaming does not start automatically and I need to go through the login process described above. There must be a setting somewhere to allow the automatic streaming to start even if I have not visited that website in the last 2 - 3 days. Any help? suggestions? thoughts? Thank you.

When trying to send E-mails the following error message appears:- An error occurred while sending mail. The mail server responded: Sorry, we couldn't send your message. The network address your device has been assigned is on an industry blacklist to prevent Spam. The problem should be addressed by your network service provider. Please try again later or use webmail.. Please verify that your email address is correct in your account settings and try again.

I can send mails using mybtinternet website.

I set the Preferences to block all autoplay. It still plays videos on, eg, Huffpost, SFGate, and other news sites. I want no popups and no autoplays of ads. Thank you. How do I set it?

I went to a restaurant a few weeks ago. They had the menu available for download with a qr code, rather than handing out paper copies. I attempted to download the .pdf, however, it would never complete. Since then, a couple times a week, at different times of day, I get a notification that the menu.pdf download has failed. How do I make it stop attempting the download?

I have closed and restarted Firefox and cleared the cache with no positive results.

Galaxy Note 8 Firefox 81.1.4

First off, thanks for making Calendar built in. I am using Thunderbird 78.3.3 with the following extensions:

• Lightning Calendar Tabs
• Open Google Calendar
• Provider for Google Calendar

When I open Thunderbird and then the Calendar tab, only items in the Home Calendar are shown. To show any of my other calendars, I need to hover over where the eye icon would be, click on Hide, then click on Show. I have to do this each time I open Thunderbird for each Calendar that I normally have as shown. Calendar does remember which calendars are hidden.

Once a calendar is shown, the eye icon does not stay visible. Personally I preferred the Lightning UI where each calendar had a checkbox for visibility.

My institution uses Office 365 (Exchange) (O365) for email. It will soon be implementing Duo 2-factor authentication (2FA). I am using TB with the Exquilla add-on, which works perfectly on the current system. I use TB only for email (not calendar, etc.).

I would like to know exactly how to implement 2FA in my current O365 TB account, and how it will work afterwards. Also, perhaps what the most common glitches are for this change and how to address them.

At the risk of being ridiculed.... I am using TB 60.9.1. I presume that it will not trigger the Duo 2FA screen (or will it?). I am happy to upgrade TB to at least v68 to get the OAuth2 option in Account Settings, but after doing so, how exactly will it work? Will I need to do the 2FA thing every time TB runs, every time my browser opens, etc? Are there any particular issues with O365 using TB 2FA?

I am trying to avoid even a temporary interruption in email access via TB since the O365 web Outlook interface is so intolerable....

Thank you for your patience and any help.

Hi,

Long time listener, first time caller. My question is does the Mozilla VPN cover the whole device. (Using other browsers, P2P, everything?) or does it just cover Mozilla related material? I am looking at/for things that cover the whole device. This is a question I can't seem to find an answer to. Thanks...

Whenever I launch Firefox fresh or resume after backgrounding, the homepage is displayed. I would like to see the last viewed tab instead of the home page. I cannot find any settings that support this behavior.

I have thunderbird 68.10.0 64bit in Linux, italian language. I have many mail accounts. If I delete a mail from incoming mail, it goes to trash. When in trash I can choose to take it from the trash. Right click and I select "move it again in "incoming mail"" BUT this mail goes to incomin box of other account.

Hello, I long press an image, the image downloads, shows in the downloads, but takes like 1 day to appear in the gallery.

Any ideas why?

With Chrome it works "normally" i download and appears automatically in the gallery.

Greets

About four or five days ago my computer will not let me use Firefox to send attachments. Instead, the only way I can send attachments now is via "Microsoft office client virtualization handler" - whatever that is. Is this legit? Did you authorize this? Thanks - Gary Carter - Port Orford Oregon

The letters in words are not uniform, one side, top or bottom is dark and the other is light. It makes it very hard to read. I've tried to copy something to show but can't. Even in what I'm typing here now I can see the difference. Like the p in copy is dark on one side and the other is light. This has happened before, but I can't seem to find or remember what I was told to do to fix it. The "e" had a dark straight line and the "c" part is light Very frustrating!

Hello everybody,

after switching to a new Mail-Provider, I am facing the following issue in Thunderbird 68.10.0:

I would like Thunderbird to send out the invitations of my appointments. But currently the CalDav-server itself is sending out the invitations instead and I cannot change this.

I have followed the descriptions in this article: https://support.mozilla.org/en-US/kb/enable-email-invitations-caldav-servers-configured

But when I reach the "edit calender" dialog, the checkbox "Prefer client-side email scheduling" is unselectable. See attached image.

In fact, with my previous Mail-provider, this option was selectable. For me it looks like there is something in the communication between Thunderbird and the CalDav-Server which tells Thunderbird, that this option is not available. But this is just a wild guess.

What can I do to make Thunderbird send out the invitations of my appointments?

Thanks a lot in advance!

Best, Christian