• Solved

I've been getting little boxes on the right side of my screen that say they are from Mozilla Firefox that say "Trojan Detected, Fix it now, ATTENTION1 Click here to secure your data! and "McAfee license has expired! (which I don't have.

Tell me how to get rid of this. All of them say via either some numbers and letters, but the company name says zyvennero.co.in. You can click "Dismiss" which does noth… (read more)

Tell me how to get rid of this. All of them say via either some numbers and letters, but the company name says zyvennero.co.in. You can click "Dismiss" which does nothing, of course and others just continue to pop up.

Asked by nsinc1 1 day ago

Answered by TyDraniu 1 day ago

  • Solved

Change email address used in "From" line when clicking on email link in web page

How do I change the email account inserted by Firefox when I click on an email link? I have previously changed the main email address (added secondary address, swapped s… (read more)

How do I change the email account inserted by Firefox when I click on an email link?

I have previously changed the main email address (added secondary address, swapped secondary for primary, deleted secondary) but when I click an email link in a web page to write an email to the web page business, the old deleted email account is used instead of the new one. This old address is not listed at all as far as I have seen in my Mozilla Account.

Asked by Oldneweng 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

Using a backup.bak file. My computer was re-set and I lost everything. How can I restore my new downloaded Thunderbird, using this backup.bak file. Thanks.

I have a backup.bak file. My computer was re-set and I lost everything. How can I restore my new downloaded Thunderbird, using this backup.bak file. Thanks. Rik … (read more)

I have a backup.bak file.

My computer was re-set and I lost everything.

How can I restore my new downloaded Thunderbird, using this backup.bak file.

Thanks.

Rik

Asked by Hall1 3 days ago

Answered by david 3 days ago

  • Solved

Firefox VPN

Madam/Sir Please let me know if Firefox VPN is now made available for installation for Indian subscribers. I am aware that Firefox may not have a server in India,as pe… (read more)

Madam/Sir

Please let me know if Firefox VPN is now made available for installation for Indian subscribers.

I am aware that Firefox may not have a server in India,as per our laws.

            Thanking You,
               Viraj

Asked by dandoo 2 days ago

Answered by dandoo 1 day ago

  • Locked

text for win

hi in a new win 10 instal most text incl Fire Fox and t bird text is made up of letters [font] that are made of thin and thick lines [in the same letter] i dont know if… (read more)

hi in a new win 10 instal most text incl Fire Fox and t bird text is made up of letters [font] that are made of thin and thick lines [in the same letter]

i dont know if its a strange font or another problem, i have copied all "font" setting from my other pc where i dont have the problem.

also i cant get spell check to work here dsespite turning it on

its very distracting, would be very gratefull for any suggestones can if any one can help  thanks

Asked by bill 5 days ago

Last reply by Paul 1 day ago

  • Solved

My Homepage Shortcuts Disappeared

Hello, I'm using Firefox on Linux Mint. All of my homepage shortcuts have disappeared without the option to add them back. I tried toggling the shortcuts option on and of… (read more)

Hello, I'm using Firefox on Linux Mint. All of my homepage shortcuts have disappeared without the option to add them back. I tried toggling the shortcuts option on and off and nothing happens. Nothing also happens when checking and unchecking the sponsored shortcuts setting.

Asked by GD IIIRuda975III 3 days ago

Answered by Kiki 2 days ago

  • Solved

I can’t add my Outlook account to Thunderbird. (accounthub)

I’m using the Windows 11 version of the Thunderbird app, but when I try to add my Outlook account and enter my password, it shows “Authentication failed. Please check you… (read more)

I’m using the Windows 11 version of the Thunderbird app, but when I try to add my Outlook account and enter my password, it shows “Authentication failed. Please check your username and password,” and I can’t complete the Outlook setup. I’ve tried changing my Microsoft account password and entering an app password, but neither worked.

Asked by aisu 1 month ago

Answered by david 1 month ago

  • Solved

Favicons not showing on home page

The favicons on my homepage are not appearing when I launch Firefox, and I can't find any way to restore them. Turning the favicons on/off in the settings doesn't help, i… (read more)

The favicons on my homepage are not appearing when I launch Firefox, and I can't find any way to restore them. Turning the favicons on/off in the settings doesn't help, it just moves the location of the search bar. I've included some images to better illustrate the problem.

Is there any way we can restore the favicons?

Asked by dave.nickerson 4 days ago

Answered by Kiki 2 days ago

  • Solved

Unable to switch POP account to IMAP after domain migration

Hello, I’m encountering an issue after migrating my domain and professional email service. My address was originally hosted by Cabanova and configured in Thunderbird. I… (read more)

Hello,

I’m encountering an issue after migrating my domain and professional email service.

My address was originally hosted by Cabanova and configured in Thunderbird. I recently transferred the domain and email hosting to OVH, which caused the old mail server configuration to stop working.

Here’s the current situation:

The account in Thunderbird is still using a POP server (ssl0.ovh.net – port 995), while OVH uses IMAP (port 993).

I cannot change the server type from POP to IMAP within the existing account settings.

When I try to add a new account, Thunderbird completely freezes after I click “Continue” and never gives me access to “Manual Configuration.”

I also cannot delete the existing account because it contains all my previous local emails that I need to keep.

At the moment, I’m able to send emails from this account via OVH, but I don’t receive any incoming messages.

What I’d like to do is simply update the server configuration to OVH’s IMAP settings, without losing my existing local messages or recreating the entire profile.

Could you please let me know if there’s a way to:

Force an existing POP account to switch to IMAP,

Or safely recreate the account as IMAP without losing local data and without Thunderbird freezing during setup?

Thank you in advance for your assistance,

Asked by Matys Hoffman 4 days ago

Answered by Ed 3 days ago

  • Solved

Email sorting

My e-mails are sorted from earliest (top) to the latest (bottom). Suddenly about 15 messages have gone out of order. Early ones have appeared towards the bottom (late… (read more)

My e-mails are sorted from earliest (top) to the latest (bottom). Suddenly about 15 messages have gone out of order. Early ones have appeared towards the bottom (later ones, have appeared under those). Is there an easy way of moving them so they are all sequential?

Thanks

Asked by BigMart 2 days ago

Answered by BigMart 2 days ago

  • Solved

Most sent mail does not appear in sent mail folder

I am thinking of going back to Thunderbird as my e-mail program (I currently mostly use Apple Mail). I have several e-mail accounts. On my personal Gmail account, only … (read more)

I am thinking of going back to Thunderbird as my e-mail program (I currently mostly use Apple Mail). I have several e-mail accounts. On my personal Gmail account, only a handful of sent messages are showing up in the sent mail folder. On another Gmail account and on my business Google Workspace account, I do not have that problem; as best I can tell, all the sent messages are there. I would appreciate help in fixing the problem on the main Gmail account that I use for personal matters.

Asked by goldsmith.cf 4 days ago

Answered by sfhowes 4 days ago