All Products Community Forum

Installed to new system because old system was updated to Win11 and it failed. Old system is only partially operable. Trying to copy (export and import html files) of the bookmarks to the new system, but even though the import seems to have worked, I cannot get the program to show the bookmarks correctly (or at all). They appear in the Manage Bookmarks window but will not appear on the desktop view. What am I doing wrong? When I import them, I select the All Bookmarks item to copy to but it copies everything to the Bookmarks Menu folder.

I am using the latest version of Firefox, and the scroll bar only appears when I place my mouse over it. Then I have to use arrow keys to scroll up and down the page, and it disappears very quickly. Once the scroll bar disappears not even the arrow keys work. Is there a way to turn the scroll bar on so that it is always on and does not disappear? I need to be able to scroll with both the mouse and the arrow keys any time I want to without moving the mouse over to the scroll bar. The disappearing scroll bar is incredibly annoying, and I cannot find a category for it anywhere in the settings menu.

I can't seem to get Thunderbird on Linux Mint to work. Everything font related is a mess. I don't know what default Thunderbird uses when it doesn't know a font but the setting is unreadable. I've messed with a ton of font settings but nothing seems to change anything. Note if I copy the garbage and paste it into a notepad, it is totally readable but there appears to be no way to change this default in Thunderbird. Please help.

Hi, am not finding anything helpful in the support area, so hoping someone can help me solve. When a calendar reminder pops up, and I try to snooze or dismiss, I get this message:

Status Code: 2,147,500,037, null

Server Replied with 400 If you’re seeing this message after snoozing or dismissing a reminder and this is for a calendar you do not want to add or edit events for, you can mark this calendar as read-only to avoid such experience in future. To do so, get to the calendar properties by right-clicking on this calendar in the list in the calendar or task view.

Thing is, I do want to add and edit events, so I have no other options and the reminder keeps popping up every couple of minutes it seems. Any help resolving is appreciated. Thx!

I want to disable AI on Firefox. I noted a response to another request, that in the first quarter of 2026 something will/may be introduced to allow users to choose not to have an AI input on their Firefox. When will this be available?

I can see why AI summaries on Google searches can sometimes be useful. But I don't have any need for AI-related things on my browser and certainly don't want to contribute to AI's impact on resources etc.

It should be a simple yes/no choice. If it's too complicated to provide a yes/no choice that itself is a very strong indication that there's good reason for needing that choice. What is happening, and when?

Starting about three weeks ago I began receiving the following message when trying to access the above website: Access Denied You don't have permission to access "http://www.kohls.com/" on this server.

Reference #18.cc1c2117.1772495056.333a13f3

https://errors.edgesuite.net/18.cc1c2117.1772495056.333a13f3

Note that the site listed in the error message does not contain the S in https. I manually typed the address with the S and received the same message. I found your correspondence with aprilbrown77 on 8/15/23 and tried all the solutions suggested with no success. I believe Kohls change something on their website 3 weeks ago. My operating system is Windows 7 - 32bit and my Firefox version is 115.33.0esr. I have contacted others using Windows 7 and they all have the same problem. Please update Firefox to resolve the Kohls website issue for the millions of us using Windows 7. Thanks.

The other day previews of messages quit working in Local Folders>Inbox. New messages will show the preview, but not any of the older messages. The preview area is just blank. I drew an arrow to the preview area.

I have two successful emails running in Thunderbird Email, on my MacBook Pro, macOS Tahoe 26.3.1; however, a third one fails to get registered. The error message says unable to access server, " which may be due to username or password. I have checked several times to make sure I am entering the correct email and password. Still no luck, and my email service provider, "Rogers Together With Shaw," says that everything is on their side, is correct, as I can access my Webmail they have, which they assure me goes via the Internet, like any other email app out there, meaning the problem resides with Mozilla Thunderbird. Ask them. I am now asking. Looking forward to a meaningful reply.

I have created a new gmail address for my wife. Would like to add this address to my existing Thunderbird Mail account so that her emails also come to my Thunderbird email account. Not sure how to add her address to do this.. Thanks

My website www.Griggs.com is suddenly not appearing on my Firefox browser

So can I please have phone support?

Lewis Brown Griggs [edited phone# from public community support forum] Pacific Timezone 2pm

I started using a tab group to organize my tabs and save it. I was able to open it from the overflow menu before but now there is no trace of it there. Surely there is a way to see the history of tab groups and recover it right...

I cannot get audio to play on the browser. I've gone into settings and the default says that audio should be on for all websites. However, Youtube, facebook, instagram, etc., won't play audio. Audio plays on other browsers (Chrome, Edge). what must I do to get audio working?

uefa.com: once i click on sign in new tab comes up but blank page with following https://idp-production.uefa.com/as/authorizeclient_id=998b963a-5d91-4956a062-33d809aaf15b&redirect_uri=https%3A%2F%2Fwww.uefa.com%2F&response_type=code&scope=openid+address+email+offline_access+idp_profile+idp_favourites+p1%3Aupdate%3Auser%3Aapps&state=91d5226442be4a76a3fbbe6bc246b966&code_challenge=DMHxEVoicjC4gK1oBaeev3GTswS6UtUVP78j7i_viDk&code_challenge_method=S256&prompt=&ui_locales=en&acr_values=&screen=login®Platform=Desktop®URL=h...

proximus.be: no page opens up after clicking on the google link

Google will not allow me to sign in when using firefox, no matter what i do the message is always the same: Couldn’t sign you in. I tried literally everything that is mentioned in the guide: refreshing firefox, resetting cookies, disabling all extensions, disabling my anti virus. I even uninstalled firefox and deleted all user data, to ensure that firefox was as good as new, and it did nothing.

Last week I went through the process of choosing a profile so I would not be faced with choosing whenever firefox opened. ( I was guided through the process by some of you elders.) My bookmarks are all in place but that history no longer accumulates, not even during the session I am in. I must have hit something without knowing it. I have gone up and down settings on several levels, but I can't figure out what will make this work again. It is helpful to have this reference so I would appreciate help. Gratefully, Marjorie Kinsey

Has anyone noticed a bug with Thunderbird if you repeatedly click cancel after the desktop app is launched. I decided I didn't want to access the mail box then clicked cancel and was represented with the password entry box multiple times and each time I clicked cancel to exit the app. After a number of repeated cancels, it eventually systematically opened each mailbox that has been unified in Thunderbird. Has anyone else had this experience?