Persistent layout gap/blank space at bottom of screen on all websites.

A "dead" vertical space appears at the bottom of the viewport, pushing site navigation and sticky banners (like "Get started") upward. This occurs globally across differe… (read more)

A "dead" vertical space appears at the bottom of the viewport, pushing site navigation and sticky banners (like "Get started") upward. This occurs globally across different websites, not just one.

Asked by connect.arpanbiswas 2 minutes ago

Date of one received email keeps changing to current day so appears out of order

In one folder, one message received on 20th Feb keeps altering its date/time so that it appears AFTER replies I've sent in response. This has occurred following a problem… (read more)

In one folder, one message received on 20th Feb keeps altering its date/time so that it appears AFTER replies I've sent in response. This has occurred following a problem with the same folder where several emails went missing, which I managed to restore with the Repair Folder function. Thought I might try looking in the file (not the MSF, the other one), but it's far too big for any text editor to open.

Asked by newamalfi 5 hours ago

Last reply by Lin 17 minutes ago

Thunderbird for gmail archiving - All Mail help please

Hi, Forums - I am a new Thunderbird user based on on-line research suggesting Thunderbird as the best way to relieve gmail account with local mailbox archiving. My gmail … (read more)

Hi, Forums - I am a new Thunderbird user based on on-line research suggesting Thunderbird as the best way to relieve gmail account with local mailbox archiving. My gmail is out of storage by end of the month and my plan was to move a bunch of old messages into local Thunderbird mailbox to clear room in the google account. I have set up Thunderbird successfully with gmail using IMAP connectivity option. Thunderbird shows same folder structure as labels in gmail and displays all messages from the oldest to newest. So then I tried the "archiving" by setting up a folder structure under Thunderbird's Local Folders. Specifically, to start with I I set up Inbox_archive and Sent_archive and used right click Move To > Local Folders > Folder name to move old messages from live ...@gmail.com tree to Local Folder tree. Since there is also an option Copy To, my understanding was that Move should be different from Copy by also removing messages from gmail and move them to Local folders. At a first glance these steps seemed to work. I see unique old messages in Thuderbird Local Folders. I don't see these messages in Thunderbird's gmail inbox/sent and I also don't see these messages when I search in on-line gmail in:inbox and in:sent. I noticed, however, that google storage size didn't budge. I moved a thousand of more messages in the same way (thinking maybe older messages were just small) and the storage still didn't decrease. I then looked around in on-line gmail and found the messages that I presumed "archived" still sitting in gmail's All Mail. This explains why the storage size didn't change. I searched on the forum and on-line and can't get a confident answer on what am I missing to actually remove the messages from gmail - ideally in the most straightforward manner in one action as a cut and paste from on-line to local folders. Are there any IMAP/account settings that I should have so that Thunderbird's "Move to" actually removes messages from on-line account? Or is there a different archiving command/strategy I need to use?

I am hesitant to do any more trial and error on my own since I already messed up my gmail by having now thousands of messages still sitting in All Mail without proper Inbox and Sent tags and, thus, would appreciate the recommendation from someone who is familiar with my use case.

Thank you.

Asked by GP 5 months ago

Last reply by RodBower 25 minutes ago

How do we make left column show everything below last Account name?

Preamble: There are 34 email Accounts listed in left column. (Image 1) When in "Mail" column I can see down to only the Account Name (address). There is only the Accou… (read more)

Preamble:

  1. There are 34 email Accounts listed in left column.
  2. (Image 1) When in "Mail" column I can see down to only the Account Name (address). There is only the Account Name and Inbox.. nothing else below that can be seen - no Drafts, Sent, Archives, Spam, or Deleted. Anything below is missing too.
  3. When choosing "Account Setting", everything for last account shows up, plus Outgoing, Add-ons (Image 2). Too, we can see the Offline/Online Icon.

QUESTION: How may I fix it so that the last account shows all sub-sections of the account - i.e., Server Settings, Copies & Folders etcetera right on down to Online/Offline or at best, down to "Return Receipts" for the last account?

Thanks for volunteering, ~r

Asked by redacted 4 days ago

Last reply by redacted 27 minutes ago

Issues with Firefox Only on Home Computer

I use Firefox on both my work and home computer as well as my Android phone. I have for years, and until I got a Surface 8 Pro with Windows 11 Home (in case that matters)… (read more)

I use Firefox on both my work and home computer as well as my Android phone. I have for years, and until I got a Surface 8 Pro with Windows 11 Home (in case that matters), the behavior across devices was generally consistent, especially after I created a profile and signed into it across all of my devices. Firefox on that device, though, has given me a couple weird differences/issues.

First, I've noticed that the pop-up blocker seems much more "sensitive" on my home computer than on any other devices. A link I click on on my home computer will trigger the pop-up blocker, whereas my work computer will just send me to the link. An example where I see a different behavior is on the Wordle home page: https://www.nytimes.com/games/wordle/index.html. When I click the light bulb at the top on my home computer, the pop-up blocker is triggered, but when I do the same from my work computer, it just goes straight to the link that icon is for.

Now more recently, I've found that sound from a webpage (say YouTube) played on my home computer comes out of the speakers regardless of whether there's a device in the audio jack, which of course my work computer does not do. I've confirmed it's a Firefox problem and not a larger device problem, as other programs output to the audio jack when something is plugged in there just fine.

I've tried resetting my device obviously, and I've even tried doing a Firefox refresh, progressively deleting more and more profile information, and finally uninstalling Firefox completely, removing the Mozilla folder in %APPDATA%, and removing the registry entries that Revo Uninstaller identified, to try to make it as close as possible to the "factory" default, all to no avail.

Asked by Drew 1 hour ago

Printing Emails (won't print second page)

For almost 15 years we have been printing emails (they are notification of orders). Probably 75,000 over that time period. Within the last 2 months or so, the second … (read more)

For almost 15 years we have been printing emails (they are notification of orders). Probably 75,000 over that time period. Within the last 2 months or so, the second page has stopped printing. I have reinstalled printer drivers and software. Made sure I'm updating Thunderbird to the last release. I have looked at every setting. I tried using another computer and still no luck.

The printer does print the second page from other email apps like gmail and two page orders directly from PayPal etc.

I've spent hours upon hours and I'm out of ideas.

HELP.  :)

Asked by matt148 11 hours ago

Last reply by Matt 1 hour ago

Can't send or receive emails in Thunderbird.

I have the same original problem as https://support.mozilla.org/en-US/questions/1508740 , and from the same time period, but across 4 of 5 email addresses, with additiona… (read more)

I have the same original problem as https://support.mozilla.org/en-US/questions/1508740 , and from the same time period, but across 4 of 5 email addresses, with additional problems. All given answers then & now on this website have completely failed me.

I have 4 emails on the same server, which use IMAP, so there is no way for me to adjust any msg retrieval settings, because they don't exist. Surprisingly, one of these 4 emails actually does work in sending & receiving, but I got different error with it, just now! I also have one gmail affected by this original 2 year old problem, as well.

Closing program, restarting computer, and downloading TB updates all do not work. I uninstalled/reinstalled TB, and all of my profiles & emails were surprisingly intact with no deletes (yes, I backed them up in another folder first), and the problem persists upon reinstall of TB, on the exact same emails as the original problem. Antivirus & firewalls are off. Server said it wasn't them. I'm using Windows 11, McAfee antivirus, and the newest TB dld is Eclipse.

There is no distinct alphanumeric error message for the oldest problem, just the usual "Login to server with username failed. Retry/Enter New Password/Cancel." All passwords are correct. None of my passwords are "saved" in the TB program, and I'm having trouble locating where to tell it to do otherwise.

Screencap and copy/paste attempts to grab second error message failed, but it looked like "RETR failed, one message expunged." So far, it's a one-time error, which I can live with. All emails for that ONE working email are fine.

When I attempt to sign into Google, it takes me to a troubleshooting page https://support.google.com/accounts/answer/32050?hl=en asking me to clear cache & cookies, if I'm using Chrome (which I'm not), instead of just a login to retrieve my gmail.

My emails have been sitting on the servers for 2 YEARS and I am at my wits' end - please help!!!

Asked by rainbowheron 5 months ago

Last reply by rainbowheron 1 hour ago

Strange folders in TRASH that can't be deleted

POP3 account. Trash contains folders that, mostly, I have no idea where they came from, and nothing I do will delete them. More than 30 folders at current count, all … (read more)

POP3 account. Trash contains folders that, mostly, I have no idea where they came from, and nothing I do will delete them. More than 30 folders at current count, all empty.

Anyone have any insight? Thanks. Brett

Asked by koalamotorsport 2 hours ago

Last reply by Matt 1 hour ago

Why don't videos display when I'm browsing websites?

Images appear fine, but lately I cannot see embedded videos on websites when I'm browsing. This is a recent change (past couple of weeks). I can view the same videos usi… (read more)

Images appear fine, but lately I cannot see embedded videos on websites when I'm browsing. This is a recent change (past couple of weeks).

I can view the same videos using another browser, so I think this is a firefox setting possibly.

Asked by s.h.one 2 hours ago

ChromeOS and firefox

[https://support.mozilla.org/en-US/kb/.../run-firefox-chromeos?utm_source=www.firefox.com&utm_medium=referral&utm_campaign=desktop-browsers-chromebook&utm_con… (read more)

[https://support.mozilla.org/en-US/kb/.../run-firefox-chromeos?utm_source=www.firefox.com&utm_medium=referral&utm_campaign=desktop-browsers-chromebook&utm_content=seo]

I am trying to follow the guide linked to install Firefox on an older Chromebook. It looks like the device should be supported, as running the command cat /etc/os-release returns that it is version 10. When I get to step 4 and try and run that I get a permission denied error and later steps do not work.

I did try the Google play option on the Chromebook, it says the device is not supported.

Asked by hessian13 2 hours ago

My tabs on the tabs bar vanished; how to recover them? Thanks

All my tabs (I think they're tabs - on the menu bar just below the main menu at the top left of the home screen - have disappeared. I checked history, hoping to replace … (read more)

All my tabs (I think they're tabs - on the menu bar just below the main menu at the top left of the home screen - have disappeared. I checked history, hoping to replace them and the returned. But now they've vanished again. Also, when FF opens, email screen displayed is 'primary' and it says there are no primary messages. I've always used 'all mail' so I go to that site (which is in a folder on the menu which is below the address bar) and click on it to get to mail.

How can I restore the missing tabs which were on the menu bar just above the address bar?

Many thanks.

DMS

Asked by Donald Scott 2 hours ago

Best Practices and DOs and Don'ts of browsing

Please help make me the best use of good practices of professionals and learn from their browsing experiences including DOs and Don'ts to make my browsing experience simp… (read more)

Please help make me the best use of good practices of professionals and learn from their browsing experiences including DOs and Don'ts to make my browsing experience simple, safe and secure .

Asked by Ausauf 2 hours ago

Restore previous session is missing not even greyed out.

Restore previous session, in history, is an important setting. It has now disappeared completely as an option even though restore windows and tabs is ticked. Need to go d… (read more)

Restore previous session, in history, is an important setting. It has now disappeared completely as an option even though restore windows and tabs is ticked. Need to go deeper than the superficial help .

Asked by rbeaver1970 4 months ago

Last reply by Denys 3 hours ago