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i cant unlock the device , also i am sure that i'm typing the correct pass

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i set the password for lock screen, then i lock the device (zte open) but when i try to unlock the device , the pass fail .

i set the password for lock screen, then i lock the device (zte open) but when i try to unlock the device , the pass fail .

Chosen solution

ok! this is it, i find a method to reset the phone (ZTE OPEN).

i 'm no sure if the foruma allow externals link... so the way to reset the phone is: 1. shutdown the phone. 2. hold the power button + volume up key (boot in recovery mode) 3. Select Wipe Data/Factory Reset and reboot the phone (you can select item using volume keys for navigate and power button as ok)

also the link http://answers.informer.com/18981/i-cant-unlock-zte-merit-because-of-too-many-pattern-attempts

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Andrew
  • Moderator
321 solutions 4036 answers

Have you tried contacting the place of purchase for more assistance?

Have you tried contacting the place of purchase for more assistance?

Question owner

i call them, but they no solve the problem. i think was my fault by set a "." point in the password, and the device no allow put a point "." when you try to unlock. so i dont know how to unlock the cell :(

i call them, but they no solve the problem. i think was my fault by set a "." point in the password, and the device no allow put a point "." when you try to unlock. so i dont know how to unlock the cell :(
mluna 70 solutions 486 answers

Hi Wilferac,

I'm sorry you have this problem. It is true that the '.' button in the passcode keyboard doesn't put anything in the field. I'm not sure if that will help you to unlock it? If not, I would return to the store with the box and receipt to see if they can help. Thank you for using Firefox OS.

Best, Michelle Luna

Hi Wilferac, I'm sorry you have this problem. It is true that the '.' button in the passcode keyboard doesn't put anything in the field. I'm not sure if that will help you to unlock it? If not, I would return to the store with the box and receipt to see if they can help. Thank you for using Firefox OS. Best, Michelle Luna

Chosen Solution

ok! this is it, i find a method to reset the phone (ZTE OPEN).

i 'm no sure if the foruma allow externals link... so the way to reset the phone is: 1. shutdown the phone. 2. hold the power button + volume up key (boot in recovery mode) 3. Select Wipe Data/Factory Reset and reboot the phone (you can select item using volume keys for navigate and power button as ok)

also the link http://answers.informer.com/18981/i-cant-unlock-zte-merit-because-of-too-many-pattern-attempts

ok! this is it, i find a method to reset the phone (ZTE OPEN). i 'm no sure if the foruma allow externals link... so the way to reset the phone is: 1. shutdown the phone. 2. hold the power button + volume up key (boot in recovery mode) 3. Select Wipe Data/Factory Reset and reboot the phone (you can select item using volume keys for navigate and power button as ok) also the link http://answers.informer.com/18981/i-cant-unlock-zte-merit-because-of-too-many-pattern-attempts

Modified by wilferac