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Manage Account does not appear in the options sync tab. How do I manage my account to get the recovery key?

Posted

I cannot sync my Firefox 18 desktop with iPad or iPhone browsers. I have tried everything suggested on the Web and have tried safe mode as well. When I enter the three-line synch code, I get a sync failure. I have deleted my account and then set up a new account without success. Manage Account does not appear in the options sync tab. How do I manage my account to get the recovery key?

I’ve spent hours on this and am considering using Chrome as my regular browser since I have no trouble syncing Chrome with apps. Help appreciated.

Chosen solution

I have the same problem.

I can not find the "Manage My Account" under anywhere in the "Sync" tab so that I can get the Recovery Key.

I am using an imac with snow mountain lion (osx 10.8.2)

Probably won't be using firefox anymore; Safari and Chrome sync, but not firefox.

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Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

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Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6636 answers

Apple will not allow Firefox on the iPhone or iPad, so there is no firefox there.

Question owner

Thanks for the response. This is not about running Firefox in iOS6. Rather, it concerns iOS6 Web browsers such as Mercury and 360 that have the capability of synching bookmarks with Firefox Sync. In those applications there is an option to sync bookmarks with Firefox either by entering the generated three field key into the sync tab in Firefox in Windows or to enter your Firefox credentials and the recovery key into the app. Firefox will not accept the key, and I cannot determine how to find the recovery key since the Manage Account button is not displayed in the Sync tab of Firefox options.

atm700 1 solutions 1 answers

Chosen Solution

I have the same problem.

I can not find the "Manage My Account" under anywhere in the "Sync" tab so that I can get the Recovery Key.

I am using an imac with snow mountain lion (osx 10.8.2)

Probably won't be using firefox anymore; Safari and Chrome sync, but not firefox.

scylla 0 solutions 8 answers

I have this problem using Windows 7 Home Premium. There is NO MANAGE ACCOUNT via which to access the Recovery Key. It's not just an iOS problem.

Modified by scylla

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

You can only inspect the sync key via manage account if this device is has been setup and is connected to the sync server.

You can find the sync account password and the sync (recovery) key in the password manager on computers where a sync account with a specific e-mail address has been set up.

Look for:

  • chrome://weave (Mozilla Services Password)
  • chrome://weave (Mozilla Services Encryption Passphrase)

You can look at this version of the about:synckey extension that I have modified to show the sync key in current Firefox versions (desktop and mobile).

scylla 0 solutions 8 answers

Thank you Cor-El, I have downloaded your file. I saw that you had linked to it before but like A.N.Other I hastily thought I'd have to sign up for the file hosting service. Thanks for your trouble :)

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

You can download that Firefox extension file without having to register and sign on, otherwise I wouldn't have posted this link.
You can click the "Download This File" button.

Modified by cor-el