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Passkeys don't work on accounts.nintendo.com

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I have a few passkeys saved in Proton Pass password manager. I can use them with any browser on any OS using various official browser extensions or applications. For Firefox, I use the proton pass extension (https://addons.mozilla.org/en-US/firefox/addon/proton-pass/).

The passkey for my Nintendo account doesn't work with Firefox. I tried with Firefox 140 on a Windows 10, on MacOS 15 (Sequoia) and on Linux (Ubuntu 22.04). Same problem each time: error message "couldn't complete passkey sign-in" (see the attached screenshot).

If I use the same passkey stored in Proton Pass with another browser, it works. I can log into my Nintendo account. I tried with Microsoft Edge on Windows 10 and on MacOS, and with Safari on an iPad.

It seems the issue is also related to the Nintendo website. I can log without problem into my Sony account (https://store.sony.com) using Firefox 140 and a passkey stored in Proton Pass.

I have a few passkeys saved in Proton Pass password manager. I can use them with any browser on any OS using various official browser extensions or applications. For Firefox, I use the proton pass extension (https://addons.mozilla.org/en-US/firefox/addon/proton-pass/). The passkey for my Nintendo account doesn't work with Firefox. I tried with Firefox 140 on a Windows 10, on MacOS 15 (Sequoia) and on Linux (Ubuntu 22.04). Same problem each time: error message "couldn't complete passkey sign-in" (see the attached screenshot). If I use the same passkey stored in Proton Pass with another browser, it works. I can log into my Nintendo account. I tried with Microsoft Edge on Windows 10 and on MacOS, and with Safari on an iPad. It seems the issue is also related to the Nintendo website. I can log without problem into my Sony account (https://store.sony.com) using Firefox 140 and a passkey stored in Proton Pass.
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