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re: Unable to opt out of Studies

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  • 0 have this problem
  • 9 views
  • Last reply by Denys

93
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I'm opted in to studies, but unable to toggle the switch to opt-out because it is "grayed out" (screenshot attached).

Cannot find any studies-related solution in existing community Q&A except for one that says to toggle the switch to opt out, which isn't an option for me.

Thanks in advance!

I'm opted in to studies, but unable to toggle the switch to opt-out because it is "grayed out" (screenshot attached). Cannot find any studies-related solution in existing community Q&A except for one that says to toggle the switch to opt out, which isn't an option for me. Thanks in advance!
Attached screenshots

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor
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Hello,

The product team is aware of this bug.

As a workaround, try enabling "Send Technical and Interaction Data", then disabling "Install and Run Studies", and then disabling "Send Technical and Interaction Data" again.

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