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I've lost ALL my data

  • 2 replies
  • 0 have this problem
  • 4 views
  • Last reply by Elliot500

Elliot500
Elliot500
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So Firefox was failing me as it wouldn't play YouTube videos, so I tried rolling it back, which failed. So I reinstalled it and it's not saved any of my data, despite making an Old FF data folder. When I sign in with my account, nothing. I have it installed on my phone and when I try to sync it, it asks me to click on synchronise and save data, which isn't even on the menu!!!!!! How could you get such a basic thing wrong? Is that it now? I have to start right from the beginning and gradually go through every password and bookmark???

Please tell me there's a solution because this is really annoying.

So Firefox was failing me as it wouldn't play YouTube videos, so I tried rolling it back, which failed. So I reinstalled it and it's not saved any of my data, despite making an Old FF data folder. When I sign in with my account, nothing. I have it installed on my phone and when I try to sync it, it asks me to click on synchronise and save data, which isn't even on the menu!!!!!! How could you get such a basic thing wrong? Is that it now? I have to start right from the beginning and gradually go through every password and bookmark??? Please tell me there's a solution because this is really annoying.

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

If you are signed into your Mozilla Account on your mobile device, you will see you name or email address in the menu instead of "Synchronise and save data".

Helpful?

Elliot500
Elliot500 Question owner
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Thanks, but that doesn't do it either. If I click on my email, it shows synchronise now, but it doesn't do anything. There's still no way to scan the QR code.

Modified by Elliot500

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