Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mailchimp Checkboxes not visible

  • No replies
  • 0 have this problem
  • 2 views
michael.schaer
michael.schaer
more options

When people click "update preferences" in one of our Mailchimp-Mails, they are redirected to mailchimp.com with the selection of the groups / newsletters. However, when the page is opened in Firefox, there are no checkboxes. The tracking protection blocks the image and the form only shows the labels for the groups.

Is there a way to whitelist our Mailchimp-URL ("mycustomername.us10.mailchimp.com")? Or could the tracking protection team make an adjustment to stop blocking these images on all Mailchimp URLs?

When people click "update preferences" in one of our Mailchimp-Mails, they are redirected to mailchimp.com with the selection of the groups / newsletters. However, when the page is opened in Firefox, there are no checkboxes. The tracking protection blocks the image and the form only shows the labels for the groups. Is there a way to whitelist our Mailchimp-URL ("mycustomername.us10.mailchimp.com")? Or could the tracking protection team make an adjustment to stop blocking these images on all Mailchimp URLs?

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.