Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to open Firefox.

  • No replies
  • 0 have this problem
  • 8 views
more options

After updating my Apple operating system to Soia equoia 15.3.2 Firefox will not open in any other accounts other than the administrators. A prompt appears stating Firefox is trying to install a new helper tool. When myself as administrator logs in to install it, it will not do anything and the application does not open. Firefox does work fine when I have my administrator account logged into. Firefox has never had a problem on this computer until the update to 15.3.2 occurred.

After updating my Apple operating system to Soia equoia 15.3.2 Firefox will not open in any other accounts other than the administrators. A prompt appears stating Firefox is trying to install a new helper tool. When myself as administrator logs in to install it, it will not do anything and the application does not open. Firefox does work fine when I have my administrator account logged into. Firefox has never had a problem on this computer until the update to 15.3.2 occurred.