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Can't install firefox on clean windows 10 installation

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The installer just keeps disappearing. Looking in the event viewer I get event ID 1000 with the following error:

Faulting application name: setup-stub.exe, version: 1.0.0.0, time stamp: 0x60fc9250 Faulting module name: dxgi.dll, version: 10.0.19041.4957, time stamp: 0x27676023 Exception code: 0xc0000005 Fault offset: 0x0001fc99 Faulting process id: 0x13e0 Faulting application start time: 0x01db2b166c76d419 Faulting application path: C:\Users\xxxxxxx\AppData\Local\Temp\7zS4EB77074\setup-stub.exe Faulting module path: C:\Windows\System32\dxgi.dll Report Id: 1af5a2c4-7ca3-478f-986e-302f770affc6 Faulting package full name: Faulting package-relative application ID:

and:

Faulting application name: setup-stub.exe, version: 1.0.0.0, time stamp: 0x60fc9250 Faulting module name: mshtml.dll, version: 11.0.19041.5007, time stamp: 0xe421d030 Exception code: 0x4000001f Fault offset: 0x00ba5967 Faulting process id: 0x13e0 Faulting application start time: 0x01db2b166c76d419 Faulting application path: C:\Users\xxxxxxx\AppData\Local\Temp\7zS4EB77074\setup-stub.exe Faulting module path: C:\Windows\System32\mshtml.dll Report Id: e5b06c2f-e0fb-4275-864f-401487575b06 Faulting package full name: Faulting package-relative application ID:

The installer just keeps disappearing. Looking in the event viewer I get event ID 1000 with the following error: ''Faulting application name: setup-stub.exe, version: 1.0.0.0, time stamp: 0x60fc9250 Faulting module name: dxgi.dll, version: 10.0.19041.4957, time stamp: 0x27676023 Exception code: 0xc0000005 Fault offset: 0x0001fc99 Faulting process id: 0x13e0 Faulting application start time: 0x01db2b166c76d419 Faulting application path: C:\Users\xxxxxxx\AppData\Local\Temp\7zS4EB77074\setup-stub.exe Faulting module path: C:\Windows\System32\dxgi.dll Report Id: 1af5a2c4-7ca3-478f-986e-302f770affc6 Faulting package full name: Faulting package-relative application ID: '' and: ''Faulting application name: setup-stub.exe, version: 1.0.0.0, time stamp: 0x60fc9250 Faulting module name: mshtml.dll, version: 11.0.19041.5007, time stamp: 0xe421d030 Exception code: 0x4000001f Fault offset: 0x00ba5967 Faulting process id: 0x13e0 Faulting application start time: 0x01db2b166c76d419 Faulting application path: C:\Users\xxxxxxx\AppData\Local\Temp\7zS4EB77074\setup-stub.exe Faulting module path: C:\Windows\System32\mshtml.dll Report Id: e5b06c2f-e0fb-4275-864f-401487575b06 Faulting package full name: Faulting package-relative application ID: ''