Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Missing Root and Failed Troubleshooting

  • No replies
  • 1 has this problem
  • 7 views
more options

I was trying to uninstall an extension and kept getting a failed message. So then I decided to try to access and delete it from the root files. I went to data/data/ but then I realized I don't have an org.mozilla.firefox folder. I search in every folder and can't find it. So then I tried to use about:profiles to see where it could be, and lo and behold, I get the "invalid address" message pop up. Can someone help with this? I really want this extension off my phone. I'm running Android 13, Firefox 128.0.3, and have attached some screenshots below.

I was trying to uninstall an extension and kept getting a failed message. So then I decided to try to access and delete it from the root files. I went to data/data/ but then I realized I don't have an org.mozilla.firefox folder. I search in every folder and can't find it. So then I tried to use about:profiles to see where it could be, and lo and behold, I get the "invalid address" message pop up. Can someone help with this? I really want this extension off my phone. I'm running Android 13, Firefox 128.0.3, and have attached some screenshots below.
Attached screenshots