Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can’t get my account to load on computer

janamiller1213
janamiller1213

I’m signed into my account but can’t get beyond a page that says choose an account. What can I do?

I’m signed into my account but can’t get beyond a page that says choose an account. What can I do?

All Replies (2)

janamiller1213
janamiller1213 Question owner

I choose my account but nothing happens, I’m stumped

Tomatoshadow2
Tomatoshadow2

Hi,

Can you describe more about the error you're getting?