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keyboard blocks text

  • 8 replies
  • 0 have this problem
  • 33 views
  • Last reply by Paul

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Problem: keyboard covers text area in chat and scroll does not function. In a chat with customer service usually, the text I am writing does not appear, it is behind the keyboard and scroll is frozen. I have to close the keyboard to see the text, also scroll works. Then I click on my partially filled text box, keyboard comes back covering it, no scroll. Repeat. Pixel 6, FF for Android, T-mo, Ad-Guard only addon, everything updated, see attached.

Problem: keyboard covers text area in chat and scroll does not function. In a chat with customer service usually, the text I am writing does not appear, it is behind the keyboard and scroll is frozen. I have to close the keyboard to see the text, also scroll works. Then I click on my partially filled text box, keyboard comes back covering it, no scroll. Repeat. Pixel 6, FF for Android, T-mo, Ad-Guard only addon, everything updated, see attached.
Attached screenshots

All Replies (8)

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Ignore the 3rd screen shot. How are you supposed to close the screen shot here?

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Are you seeing this issue on multiple websites?

Are you able to provide examples of when this happens?

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Yes all websites. I posted clear screenshots. It's only in chat support. I have to detach the keyboard to see the bottom of the chat where the new responses are and where my text is. You know chat? It's usually a bot but if you complain enough you get a human.

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Hi Andy.

Yes, I know of those services - always hard to tell who you are dealing with.

I can only think that the chatbot designers have either not designed for mobile devices and/or have not tested on Firefox.

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So the designers of every website didn't think cell phones might be used and have never heard of Firefox. I would say blaming the other guy would fall under "not solved". Not helpful, and why bother? Anyone can say I don't know.

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Can you try that same site in a different web browser on your Android device? Does the same thing happen?

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It has been verified on bugzilla and they are now working on it. It is bug number 1851254

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Thank you for letting us know.

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