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Firefox on Android continually crashing

  • 3 replies
  • 1 has this problem
  • 27 views
  • Last reply by Seburo

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Hi there I have used Firefox on my android phone for the longest time, and never had an issue. A couple of days ago it crashed immediately on trying to open it. I repeated trying to open it across the course of the day - but continued crashing. I deleted it, and have set to use Chrome. I reinstalled Firefox - same issue. I am not techy-techy (!) but would like to have Firefox back on my phone as all my passwords are there. Any help appreciated Thank you :)

Chosen solution

Okay, thank you. If you trigger a manual sync from the desktop copy of Firefox first (type about:preferences#sync in the address bar and select Synchronise Now), wait about ten minutes then open Firefox for Android, you should find your data syncs across.

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Hi

Please can you confirm the version of Firefox for Android that you have installed and make sure that you have checked the Google Play store for any updates.

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Hi - thanks for your reply - sorry for time difference. I deleted Firefox from my phone then "cleaned" it and have just re-installed. The app had been updated and was running the latest version - I have no idea why it decided to just not work as it was working very well up to that moment - and just continually crashed. I had already previously tried to uninstall and re-install - to no avail. But now, on this re-install this morning - it has seemed to work. I synced it with my computer - which gave me indication that it had synced - but my phone says it hasn't synced. When I login to firefox settings - everything is showing as synced. When I go to open a site which requires a password, it takes me to open lockwise (which I thought was now being incorporated into Firefox - but I still have the separate app on my phone). But at least now I can open the browser which I couldn't before. I think I will be able to muddle through now that it opens without crashing. Thank you for responding

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Chosen Solution

Okay, thank you. If you trigger a manual sync from the desktop copy of Firefox first (type about:preferences#sync in the address bar and select Synchronise Now), wait about ten minutes then open Firefox for Android, you should find your data syncs across.

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