Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to install Mozilla VPN after providing a mistaken email adress

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by MagsMoz

more options

Hi Mozilla Friends :)

I just suscribed to Mozilla VPN via Paypal, but I created an account with a mistaken email address during the process. Consequently, I have a Paypal email confirmign my subscription but I can't recieve the download and installation instructions.

If you may help me, i can provide details in private.

Thanks!

Hi Mozilla Friends :) I just suscribed to Mozilla VPN via Paypal, but I created an account with a mistaken email address during the process. Consequently, I have a Paypal email confirmign my subscription but I can't recieve the download and installation instructions. If you may help me, i can provide details in private. Thanks!

All Replies (1)

more options

Hi there,

thanks for reaching out!

Do you still have the email address you signed up with? I will explain to you how to use the service, but you will need that email address and your password to sign in.

To get started, please visit vpn.mozilla.org, sign in to your firefox account and follow the on screen instructions to download/install the VPN to your device.

Once installed, locate the Mozilla VPN icon on your device and click/tap it to launch. You may have to sign into your Firefox account after launching, but afterwards you can immediately begin use of the VPN by clicking/tapping the toggle switch at the center of the screen. As soon as it shows you're connected, your traffic will be encrypted and routed through one of our secure servers.

You can learn more about this process here: * What is Mozilla VPN and how does it work? (https://support.mozilla.org/en-US/kb/what-mozilla-vpn-and-how-does-it-work)

If you need assistance with cancelling the service and getting a refund in order to sign up with the correct email again, you can DM me your email address and I will reach out to you.