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Mozilla charging my account, but never delivered VPN software

  • 4 replies
  • 4 have this problem
  • Last reply by Cindy

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At this point Mozilla VPN is fake. I'm in the US, I'm apparently paying 4.99 per month for VPN service I have never received. (Checked my email, no download, checked my bank-account, just two charges for 4.99 from Mozilla.

I'd like a full refund at this point.

Very disappointing,


Modified by Andrew

All Replies (4)

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Thank you for reaching out today,

You can download the VPN from You’ll be prompted to sign up/in to your Firefox Account. Once you download the client, the installer should guide you through the rest. After you've installed it, open the client (by searching your device for Mozilla VPN), flip the switch to On, and you're good to go! It'll cover any internet activity on the device while it is turned on, including your browser activity.

In case this doesn't work for you, I sent you a direct message to follow-up with a refund and a cancelation of your subscription,

I hope you find this helpful,


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This does not work, it asks me to set up payment again. I did not receive a DM about refund/cancelation. I've been paying for this service since 11/2020 but if you can check your records, it has never been used.

Can you please help?



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I have this exact same problem. Im afraid to type in my credit card details again because I dont want to be double charged. Ive also tried to find a phone number for mozilla and i cant find one anywhere.


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Paying for VPN service I have never received. No email, no download, bank-account, charged two charges for $4.99 on 01/10/2021 & 02/10/21 from Mozilla. DO NOT CHARGE MY CARD AGAIN and cancel and refund!!!!!!!!!!!!

Cynthia O'Neill


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