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Firefox for iOS

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Major Tom

lsmarrero
lsmarrero

Firefox won’t open. When l click on the Mozilla tile l get a white screen with the Firefox logo. Rebooting doesn’t help, and don’t want to delete the app and redownload it, because l don’t want to lose my bookmarks.

Firefox won’t open. When l click on the Mozilla tile l get a white screen with the Firefox logo. Rebooting doesn’t help, and don’t want to delete the app and redownload it, because l don’t want to lose my bookmarks.

All Replies (1)

Major Tom
Major Tom

Hi @Ismarrero, firts ceck for an update in the App Store. If there is no update pending, have you created a Firefox-account with your actual installation? If yes, are you logged-in to this account on your device and have you enabled the synchronization?

If also "yes", download Firefox on another device, desktop or mobile, log in to your account, start a synchronization.

When sync is complete, delete Firefox on iOS followed by a fresh installation. Log in to your account and enable the synchronization to get your settings and bookmarks syced to your device.