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What is the purpose of Mozilla's crash reports? I filled out several of them without any action taken, or response. I found the error and fixed it myself.

Sean2399
Sean2399

Last night I downloaded the Firefox webbrowser for my Android phone. At first I loved it! It was fast, easy to maneuver, I liked all the extra features I didn't have on my other browsers.

Then all-of-a-sudden, when I tried to download a webpage as a PDF, Firefox just crashed and the Mozilla crash report came on! So I followed the directions and filled it out with as many details as I could, without guessing as to why this might have happened. However; this is only the beginning. Every time I tried to reopen Firefox it would crash and automatically bring up the Mozilla report page again. This repeated for hours, and every time I would send a detailed crash report to Mozilla. Finally, I got smart! I noticed a little window from the time it took to start the browser and when it actually crashed, so I took advantage of it. I opened Firefox and as soon as the menu bar appeared I clicked on the "Tabs" icon to bring up all the webpages that could be causing this problem. This allowed me to close the 10 other windows that I had no use for any more, and consequently, remedied the situation!

Last night I downloaded the Firefox webbrowser for my Android phone. At first I loved it! It was fast, easy to maneuver, I liked all the extra features I didn't have on my other browsers. Then all-of-a-sudden, when I tried to download a webpage as a PDF, Firefox just crashed and the Mozilla crash report came on! So I followed the directions and filled it out with as many details as I could, without guessing as to why this might have happened. However; this is only the beginning. Every time I tried to reopen Firefox it would crash and automatically bring up the Mozilla report page again. This repeated for hours, and every time I would send a detailed crash report to Mozilla. Finally, I got smart! I noticed a little window from the time it took to start the browser and when it actually crashed, so I took advantage of it. I opened Firefox and as soon as the menu bar appeared I clicked on the "Tabs" icon to bring up all the webpages that could be causing this problem. This allowed me to close the 10 other windows that I had no use for any more, and consequently, remedied the situation!

Chosen solution

Hi

A crash report allows our engineers to look into the aggregated cause of crashes and work to fix the most common to improve the browsing experience for everyone.

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All Replies (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator

Chosen Solution

Hi

A crash report allows our engineers to look into the aggregated cause of crashes and work to fix the most common to improve the browsing experience for everyone.

Sean2399
Sean2399 Question owner

Thank you for taking time to clue me in on the behind the scenes of what you do here at Mozilla-Firefox!

Sean2399
Sean2399 Question owner

Thank you for taking time to clue me in on the behind the scenes of what you do here at Mozilla-Firefox!

James (On Vacation)
James (On Vacation)
  • Moderator
  • Top 10 Contributor

https://support.mozilla.org/en-US/kb/mozillacrashreporter

While there is box for you to put email in it is not for support purposes but for in case a dev that has full access to report wanted to contact for more details.

The crash reporter helps to monitor problem or unique crashers and such. There has been some minor updates shortly after a new major Release that were done to try and fix a top crasher(s) that was found thanks the crash reporter tool.

You can view your own crash reports that you have submitted with bp- in about:crashes that you type in alocation (address) bar with a :