Firefox constantly closes unexpectedly after a minute
Hello,
I have Firefox 33.0 running on my Samsung Galaxy S4. It was working fine for months, but last week it started closing unexpectedly every time I open it. I can use the browser for a minute or two and then it closes. I don't get an error message or any issue; the browser just exits to my phone home screen.
about:crashes is blank.
I've tried uninstalling and re-installing the browser multiple times. No help.
Please advise!
All Replies (5)
Do you happen to have the about:support information?
Familiar with the sdk? https://developer.mozilla.org/en-US/d.../Firefox_for_Android
Here's the about:support info:
Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Fennec Version 33.0 User Agent Mozilla/5.0 (Android; Mobile; rv:33.0) Gecko/33.0 Firefox/33.0 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Multiprocess Windows 0/1 Crash Reports for the Last 3 Days Report ID Submitted
All Crash Reports
This application has not been configured to display crash reports. Extensions Name Version Enabled ID Graphics Adapter Description Model: SGH-M919, Product: jfltetmo, Manufacturer: samsung, Hardware: qcom, OpenGL: Qualcomm -- Adreno (TM) 320 -- OpenGL ES 2.0 V@14.0 AU@ (CL@3544079) Device ID Adreno (TM) 320 Driver Version OpenGL ES 2.0 V@14.0 AU@ (CL@3544079) GPU Accelerated Windows 1/1 OpenGL (OMTC) Vendor ID Qualcomm WebGL Renderer Qualcomm -- Adreno (TM) 320 windowLayerManagerRemote true AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend none AzureSkiaAccelerated 1 Important Modified Preferences Name Value browser.cache.disk.capacity 102400 browser.cache.disk.smart_size.first_run false browser.startup.homepage_override.mstone 33.0 extensions.lastAppVersion 33.0 network.cookie.cookieBehavior 1 network.cookie.prefsMigrated true storage.vacuum.last.index 0 user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.7 4.10.7 NSS 3.17.1 Basic ECC 3.17.1 Basic ECC NSSSMIME 3.17.1 Basic ECC 3.17.1 Basic ECC NSSSSL 3.17.1 Basic ECC 3.17.1 Basic ECC NSSUTIL 3.17.1 3.17.1 Experimental Features Name ID Description Active End Date Homepage
I have the Android sdk running, and have followed the instructions on the page for the debugger. I can keep it connected until Firefox on my mobile quits (as per usual). Now what?
Modified by rebeccaxf
Hello??????
Hi rebeccaxf, My apologies for the delay, the seas had called. I also have merged the troublehsooting information to this bug for the mobile team to take a look at as well: https://bugzilla.mozilla.org/show_bug.cgi?id=1099439 https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
Modified by guigs
Thanks. I'm downloading Firefox Nightly to see if it works for me.