Why do I see a white screen after updating Mozilla VPN to version 2.8.3?

Revision Information
  • Revision id: 300645
  • Created:
  • Creator: Flavius Floare
  • Comment: VPN changed to Mozilla VPN.
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: ffloare
  • Is approved? Yes
  • Is current revision? Yes
  • Ready for localization: Yes
  • Readied for localization:
  • Readied for localization by: ffloare
Revision Source
Revision Content

Some Windows users who have upgraded to Mozilla VPN version 2.8.3 are running into a white screen and are unable to access most of the features when launching Mozilla VPN. Installing the application on older hardware can cause this issue.

Workaround

To be able to use Mozilla VPN on your device, you’ll need to uninstall version 2.8.3 and install a newer version of Mozilla VPN. Here are the steps you need to follow:

  1. Uninstall Mozilla VPN 2.8.3 from your device.
  2. Once uninstalled, download Mozilla VPN 2.8.4 or above from https://vpn.mozilla.org/.

Newer versions contain fixes for the issue and will work without problems.

If you need more help, please contact support.