What if I'm locked out of Two-Step Authentication?
Revision Information
- Revision id: 178755
- Created:
- Creator: Joni
- Comment: added survey link for english only
- Reviewed: Yes
- Reviewed:
- Reviewed by: heyjoni
- Is approved? Yes
- Is current revision? No
- Ready for localization: No
Revision Source
Revision Content
Two-step authentication adds extra security to your Firefox account by making it harder for someone else to log in to your account. If you’ve gotten locked out of your two-step authentication login, you can use a recovery code to securely regain access to your account. Alternatively, if you have a device still signed in to your account, you can use that device to disable two-factor authentication so you can log in to your account without two-factor authentication.
Table of Contents
I have my two-step authentication device
- Go to https://accounts.firefox.com and login.
- Enter the authentication code from your authentication application.
- After login, expand the Two-step authentication section by clicking .
- Click .
I lost my two-step authentication device but I have another logged-in device.
If you’re locked out of your account but have a device still logged in via two-factor authentication, you can use that device to disable two-factor authentication:
- Go to https://accounts.firefox.com and login.
- Click in the row that says Two-step authentication.
I lost my two-step authentication device but I have a recovery code.
- Go to https://accounts.firefox.com and login.
- If you are prompted for a two-step authentication code, click Use recovery code and enter one of your saved recovery codes.
- If you don't remember saving your recovery code, check if your file was downloaded and saved with the filename <your_email> Firefox Recovery Codes.txt.
- Expand the Two-step authentication section by clicking .
- Click .
I lost my two-step authentication device, can’t find recovery codes and don’t have a logged-in device.
Unfortunately, you will be unable to access your existing Sync data. You can however create a new account with a different email address to begin syncing again.