I need help with my Webmaker account

Revision Information
  • Revision id: 83006
  • Created:
  • Creator: mattheww
  • Comment: updating the help email address
  • Reviewed: No
  • Ready for localization: No
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I can’t log in

First, make sure you have a Persona account.

  • Click the Sign in button at the top right of Webmaker.org webmaker sign in button.
  • Look for a second window that will get you set up with Persona. Enter your email address and follow the instructions to verify your email.

persona email entry screen

If you’re sure that your Persona is set up correctly but are still having trouble signing in, you may have encountered a bug. We’ll take care of it, just write us: help@webmaker.org.

How do Webmaker domains work?

Once you're set up with Persona, you get to claim your username and Webmaker domain.

Webmaker - space claim

Your Webmaker domain is your personal space on the web to share all your creations. Every username gets a domain at http://username.makes.org - so if your username is pizzadog then your Webmaker domain will become http://pizzadog.makes.org.

I lost my password

It's okay, it happens to everybody. Just click the link that says "forgot your password?" in the Persona login window. You'll get an email confirmation with a link to change your password.

Persona - forgot password

I'm still having problems, what do I do?

Send an email to makerparty@mozilla.org describing your problem in as much detail as you can, and we'll figure out what's wrong.

New Webmaker Login (Coming Soon)

How do I join Webmaker?

Follow these steps to join Webmaker:

  1. Click the Join button at the top right of the page.
  2. Enter your email address.
  3. Check the box to agree to the terms and click Join.
  4. Enter a username and click create account.

Webmaker Join Button

How do I sign in to Webmaker

  1. Click the Sign in link at the top right of the page.
  2. Enter your username or email address.
  3. Check your email for a message from Webmaker. Don't see it? Check your spam.
  4. Follow the instructions outlined in the email. Click Login or login and remember me if you are on a private device. If you check the email on your mobile, you can copy the short key to a desktop computer to login there.

Webmaker Join Button

Can I still use my Persona account?

  • Yes. Current users can continue to use Persona or start using the Webmaker login as described above. No extra work required.
  • To continue using Persona, click Sign in link at the top right of the page, and then click log in with Persona.
  • Get help with Persona

Webmaker Login with Persona


Where do I find my profile and projects?


Can I use a password instead of Webmaker login by email?

  • Yes. Visit your profile settings and click the link to set a password.
  • If you change your mind later, you can switch back to the Webmaker Login from the profile settings as well.

Webmaker Switch Login


I lost my password. What do I do now?

  1. Click the forgot password link.
  2. Check your email for the reset message from Webmaker. Can't find it? Check your spam.
  3. Click the reset password link and follow the instructions on the screen.

Webmaker Lost Password

I'm still having problems. How do I get help?

  • Send an email to help@webmaker.org describing your problem in as much detail as you can, and we'll figure out what's wrong.
  • Join the community and conversation for more support: http://discourse.webmaker.org/category/meet (requires login)