Usernames and passwords are not saved
Revision Information
- Revision id: 274855
- Created:
- Creator: Lucas Siebert
- Comment: Open Bug 1865866 (Updated strings/ updated screenshots/ updated instructions/ added new screenshots)
- Reviewed: Yes
- Reviewed:
- Reviewed by: lsiebert
- Is approved? Yes
- Is current revision? No
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: lsiebert
Revision Source
Revision Content
Firefox includes built-in password management which allows you to manage the usernames and passwords you use to log in to websites. This article describes why your logins might not be saved.
Table of Contents
Firefox settings for logins and passwords
If you've disabled the autofill feature, Firefox will not fill in your login information. To change this setting:
- At the top right, click the menu button to open the menu panel. Then, select
- The Firefox about:passwords page will open in a new tab.
- At the top right, click the Firefox logins menu , then select
- Add a checkmark next to Ask to save passwords to see a prompt.
- Add a checkmark next to Fill usernames ans passwords automatically so you wouldn't have to type them in each time.
Now that you've configured Firefox to remember passwords, try logging in to the site again.
Password Manager software
You may have Password Manager software, maybe as a feature included in security software, that prevents Firefox from storing passwords. Check your Password Manager software settings. For more information, see Where are my logins stored?
Remember Password prompt is not displayed
Some graphics driver versions may have problems to display prompts. To see if this applies to you, follow the steps in Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.
Websites prohibit password saving
Some websites do not allow for passwords to be saved for security reasons. If you have followed the steps above, but are still not prompted to save a password when logging in to a certain website, that site may have disabled password saving.
Based on information from User name and password not remembered (mozillaZine KB)