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Usernames and passwords are not saved
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Firefox has a password management feature to store usernames and passwords for logging in to websites. Learn why logins might not be saved.
Firefox has a password management feature to store usernames and passwords for logging in to websites. Learn why logins might not be saved.
Content:
Firefox includes built-in [[Password Manager - Remember, delete and edit logins and passwords in Firefox|password management]] which allows you to manage the usernames and passwords you use to log in to websites. This article describes why your logins might not be saved.
__TOC__
=Firefox settings for logins and passwords=
If you've disabled the autofill feature, Firefox will not fill in your login information. To change this setting:
#At the top right, click the menu button [[Image:Fx89menuButton|width=30]] to open the menu panel. Then, select {menu Passwords}.
#;[[Image:Menu passwords option|width=350]]
#*The Firefox ''about:logins'' page will open in a new tab.
#At the top right, click the Firefox logins menu [[Image:Three dot menu|width=40]] and then select {for mac,linux}{menu Preferences}{/for}{for win}{menu Options}{/for}.
#;{for mac, linux}[[Image:Firefox logins menu|width=300]]{/for}{for win}[[Image:Fx122 WIN 3 Dot Menu Options|width=300]]{/for}
#* The Firefox {for not fx152}{menu Privacy & Security}{/for}{for fx152}{menu Passwords and autofill}{/for} page will open to the '''Passwords''' section.
#Add a checkmark next to '''Ask to save passwords''' to see a prompt.
#;{for not fx152}[[Image:Ask to save passwords option|width=500]]{/for}{for fx152}[[Image:fx152asksavepassword]]{/for}
#Add a checkmark next to {for not fx152}'''Fill usernames and passwords automatically'''{/for}{for fx152}'''Save and autofill usernames and passwords'''{/for} so you wouldn't have to type them in each time.
#;{for not fx152}[[Image:Fill usernames and passwords automatically option|width=500]]{/for}{for fx152}[[Image:fx152asksavepassword]]{/for}
Now that you've configured Firefox to remember passwords, try logging in to the site again.
= Password Manager software =
You may have Password Manager software, maybe as a feature included in security software, that prevents Firefox from storing passwords. Check your Password Manager software settings. For more information, see [[Where are my logins stored?#w_additional-password-management-software]]
= Remember Password prompt is not displayed =
Some graphics driver versions may have problems to display prompts. To see if this applies to you, follow the steps in [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]].
= Websites prohibit password saving =
Some websites do not allow for passwords to be saved for security reasons. If you have followed the steps above, but are still not prompted to save a password when logging in to a certain website, that site may have disabled password saving.
=Sign in with a one-time email code=
Mozilla account supports a [[Passwordless login for Mozilla accounts|passwordless sign-in option]] for selected services. Instead of entering a password, you can use a one-time code sent to your email address.
When you enter your email on a supported service, Mozilla automatically determines the correct sign-in method. If your account is eligible for the passwordless flow, you’ll receive a one-time code by email. Enter that code on the verification screen to complete sign-in. If the code expires, you can request a new one.
You can use passwordless login when creating a new account for a supported service, or when your existing account lacks a password and is not linked to Google or Apple.
{note}'''Note''': Passwordless login cannot be used for Firefox Sync. Sync requires a password because it uses end-to-end encryption to protect your data.{/note}
=Sign in with a passkey=
If a website or service uses passkeys instead of passwords, Firefox will not prompt you to save a username and password.
Passkeys are a different type of sign-in credential. They are typically stored and managed by your device, operating system, browser, or password manager. Passkeys are not saved in your Firefox Password Manager.
When you sign in with a passkey:
*Firefox does not save a password because no password was entered.
*The website may ask you to authenticate using your fingerprint, face recognition, PIN, or a hardware security key.
*The usual Save Password prompt will not be shown.
{note}'''Note''': Passkeys can be created and used to sign in to your Mozilla account. If you use a passkey to sign in to your Mozilla account, Firefox will not save the passkey for that sign-in. When signing into Firefox Sync, a password is still required to protect your encrypted synced data.{/note}
For more information, see [[Use a passkey to sign in to your Mozilla account]].
<!-- MZ credit -->
<br/> <br/>
'''''Based on information from [http://kb.mozillazine.org/User_name_and_password_not_remembered User name and password not remembered (mozillaZine KB)]'''''
Firefox includes built-in [[Password Manager - Remember, delete and edit logins and passwords in Firefox|password management]] which allows you to manage the usernames and passwords you use to log in to websites. This article describes why your logins might not be saved.
__TOC__
=Firefox settings for logins and passwords=
If you've disabled the autofill feature, Firefox will not fill in your login information. To change this setting:
#At the top right, click the menu button [[Image:Fx89menuButton|width=30]] to open the menu panel. Then, select {menu Passwords}.
#;[[Image:Menu passwords option|width=350]]
#*The Firefox ''about:logins'' page will open in a new tab.
#At the top right, click the Firefox logins menu [[Image:Three dot menu|width=40]] and then select {for mac,linux}{menu Preferences}{/for}{for win}{menu Options}{/for}.
#;{for mac, linux}[[Image:Firefox logins menu|width=300]]{/for}{for win}[[Image:Fx122 WIN 3 Dot Menu Options|width=300]]{/for}
#* The Firefox {for not fx152}{menu Privacy & Security}{/for}{for fx152}{menu Passwords and autofill}{/for} page will open to the '''Passwords''' section.
#Add a checkmark next to '''Ask to save passwords''' to see a prompt.
#;{for not fx152}[[Image:Ask to save passwords option|width=500]]{/for}{for fx152}[[Image:fx152asksavepassword]]{/for}
#Add a checkmark next to {for not fx152}'''Fill usernames and passwords automatically'''{/for}{for fx152}'''Save and autofill usernames and passwords'''{/for} so you wouldn't have to type them in each time.
#;{for not fx152}[[Image:Fill usernames and passwords automatically option|width=500]]{/for}{for fx152}[[Image:fx152asksavepassword]]{/for}
Now that you've configured Firefox to remember passwords, try logging in to the site again.
= Password Manager software =
You may have Password Manager software, maybe as a feature included in security software, that prevents Firefox from storing passwords. Check your Password Manager software settings. For more information, see [[Where are my logins stored?#w_additional-password-management-software]]
= Remember Password prompt is not displayed =
Some graphics driver versions may have problems to display prompts. To see if this applies to you, follow the steps in [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]].
= Websites prohibit password saving =
Some websites do not allow for passwords to be saved for security reasons. If you have followed the steps above, but are still not prompted to save a password when logging in to a certain website, that site may have disabled password saving.
=Sign in with a one-time email code=
Mozilla account supports a [[Passwordless login for Mozilla accounts|passwordless sign-in option]] for selected services. Instead of entering a password, you can use a one-time code sent to your email address.
When you enter your email on a supported service, Mozilla automatically determines the correct sign-in method. If your account is eligible for the passwordless flow, you’ll receive a one-time code by email. Enter that code on the verification screen to complete sign-in. If the code expires, you can request a new one.
You can use passwordless login when creating a new account for a supported service, or when your existing account lacks a password and is not linked to Google or Apple.
{note}'''Note''': Passwordless login cannot be used for Firefox Sync. Sync requires a password because it uses end-to-end encryption to protect your data.{/note}
=Sign in with a passkey=
If a website or service uses passkeys instead of passwords, Firefox will not prompt you to save a username and password.
Passkeys are a different type of sign-in credential. They are typically stored and managed by your device, operating system, browser, or password manager. Passkeys are not saved in your Firefox Password Manager.
When you sign in with a passkey:
*Firefox does not save a password because no password was entered.
*The website may ask you to authenticate using your fingerprint, face recognition, PIN, or a hardware security key.
*The usual Save Password prompt will not be shown.
{note}'''Note''': Passkeys can be created and used to sign in to your Mozilla account. If you use a passkey to sign in to your Mozilla account, Firefox will not save the passkey for that sign-in. When signing into Firefox Sync, a password is still required to protect your encrypted synced data.{/note}
For more information, see [[Use a passkey to sign in to your Mozilla account]].
<!-- MZ credit -->
<br/> <br/>
'''''Based on information from [http://kb.mozillazine.org/User_name_and_password_not_remembered User name and password not remembered (mozillaZine KB)]'''''