User Feedback Report

Revision Information
  • Revision id: 37177
  • Created:
  • Creator: Joshua Smith
  • Comment: Added feb 10 - 16
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: feer56
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content

2012

November 25 - December 1

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week:

  1. Problems with eBay, Facebook, Youtube, and Google
  2. Users cannot modify start page
  3. Frequent crashes and freezes
  4. General dislike for the way Firefox handles automatic updates


December 2 - December 8

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week:

  1. More freezes, crashes, and slow browsing.
  2. Sites do not load (usually Facebook, Youtube, and Gmail).
  3. Updates do not install properly.
  4. Problems with tabs.
  5. Flash/Java content does not load.


December 9 - December 15

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week:

  1. Slow browsing, crashes, malware.
  2. Still facing problems with popular sites.
  3. Flash is not displayed.
  4. Firefox 17.0 is unreliable and buggy.
  5. Extension incompatibility.


December 16 - December 22

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week:

  1. Hangs, crashes, slow browsing.
  2. Bad flash and javascript support (scripts become unresponsive).
  3. Sites don't load.
  4. Updates cause problems like broken addons and crashes.
  5. Popular extensions are not compatible.


December 23 - December 29

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week:

  1. Crashing, slow browsing, freezes on startup.
  2. Bad flash support.
  3. UX issues ("Saved Passwords" window opens on startup, preferences don't work).
  4. Security problems (pop-ups are not blocked, downloads are not scanned).
  5. Firefox is unintuitive.


2013

December 30 - January 5

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week:

  1. Sites don't load.
  2. Security problems (pop-ups are not blocked, downloads are not scanned).
  3. Crashing, slow browsing, large memory usage.
  4. Flash problems.
  5. Web rendering issues.
  6. Preferences either don't show, or don't make a difference.


January 6 - January 12

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week (percentages are estimates):

  1. Issues with Java/Flash (20%).
  2. Sites don't work (16%).
  3. Issues with addons (11%).
  4. Firefox Bugs (8%).
  5. Complaints about speed (8%).
  6. Crashes, Hangs, Freezes (7%). Examples: 1, 2, 3
  7. UX/Usability Issues (7%).
  8. Security (4%).


January 13 - January 19

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week (percentages are estimates):

  1. Sites don't work (17%).
  2. Crashes, Hangs, Freezes (12%). Examples: 1, 2, 3, 4
  3. UX/Usability Issues (9%).
  4. Firefox Bugs (9%).
  5. Speed (7%).
  6. Security (7%).
  7. Issues with addons (7%).
  8. Issues with updates (6%).
  9. Issues with Java (6%).


January 20 - January 26

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week (percentages are estimates):

  1. Sites don't work (14%).
  2. Crashes, Hangs, Freezes (12%). Examples: 1, 2, 3, 4, 5, 6
  3. Firefox Bugs (12%).
  4. UX/Usability Issues (12%).
  5. Security (8%). Example: 1
  6. Speed (7%).
  7. Issues with Flash (6%).
  8. Issues with addons (4%).
  9. Preferences don't work (4%).


January 27 - February 2

Product or Locale where this feedback was collected: English (US)

Top issues in SUMO support forum this week:

Top issues on input this week (percentages are estimates):

  1. Sites don't work (17%).
  2. Crashes, Hangs, Freezes (13%). Examples: 1, 2, 3, 4, 5, 6
  3. UX/Usability Issues (13%).
  4. Firefox Bugs (9%).
  5. Speed (8%).
  6. Issues with Flash (8%).
  7. Security Issues (7%).
  8. Issues with updates (4%). Example: 1


February 3 - February 9

Product or Locale where this feedback was collected: English (US)

Version(s) this applies to: 17, 17 ESR, 18, 19, 20, 21

Top issues in SUMO support forum this week:

Top issues on input this week (percentages are estimates):

  1. Sites don't work (16%).
  2. UX/UI/Usability Issues (14%).
  3. Firefox Bugs (11%).
  4. Crashes, Hangs, Freezes (9%). Examples: 1, 2, 3, 4, 5, 6, 7, 8
  5. Speed (7%).
  6. Issues with Flash (6%).
  7. Issues with Firefox Preferences (5%).
  8. Security Issues (5%).
  9. Issues with updates (5%).


February 10 - February 16

Product or Locale where this feedback was collected: English (US)

Version(s) this applies to: 17, 17 ESR, 18, 19, 20, 21

Top issues in SUMO support forum this week:

Top issues on input this week (percentages are estimates):

  1. Sites don't work (13%).
  2. Firefox Bugs (12%).
  3. UX/UI/Usability Issues (12%).
  4. Speed (12%).
  5. Crashes, Hangs, Freezes (10%). Examples: 1, 2, 3, 4, 5, 6
  6. Issues with Firefox Preferences (7%).
  7. Security Issues (7%).
  8. Issues with Flash (7%).