Why do I get an error when I try to upgrade my subscription?

Revision Information
  • Revision id: 253074
  • Created:
  • Creator: Michele Rodaro
  • Comment: Intro (minor edit): App Store -> Apple Store
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: Fabi.L
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content

Users who purchased a subscription from the Apple Store or Google Play Store will receive an error message when attempting to upgrade their subscription from the website.

upgrade_alert

What does the error message mean?

We only support upgrades for subscriptions purchased on the website. If you purchased your subscription from a mobile store, upgrading from the website won't be possible.

What options do I have?

You will need to cancel your current subscription from the mobile store and subscribe again via website to the plan or bundle of your choice.

To cancel your subscription from a mobile app store:

You need to unsubscribe from your phone. Your purchase is subject to the app market's rules. Follow the steps in the links below to cancel your subscription on that platform:

Warning: Cancellations are not automatic and processing times may vary by store. For more information, please contact your mobile store's support team.

To contact your mobile store support team:

To subscribe again:

Once your subscription has been successfully canceled, return to the product’s website to purchase the plan or bundle of your choice.