Users who purchased a subscription from the App Store or Google Play Store will receive an error message when attempting to upgrade their subscription from the desktop website.<br> [[Image:upgrade_alert]] =What does the error message mean?= At the moment, we only support upgrades for subscriptions purchased on the desktop site. If you purchased your subscription from a mobile store, upgrading from the website won't be possible. =What options do I have?= We’re working to support mobile upgrades soon. In the meantime, you’d need to cancel your current subscription from the mobile store and subscribe again to the plan of your choice. =To cancel your subscription from a mobile app store:= You need to unsubscribe from your phone. If you purchased your subscription from a mobile app store, your purchase is subject to that app market's rules. Follow the steps in the links below to cancel your subscription on that platform: *[https://support.apple.com/en-us/HT202039/ Apple Store] *[https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid/ Google Play Store] If you have further questions, please [https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form contact support] contact support.

Users who purchased a subscription from the App Store or Google Play Store will receive an error message when attempting to upgrade their subscription from the desktop website.

What does the error message mean?

At the moment, we only support upgrades for subscriptions purchased on the desktop site. If you purchased your subscription from a mobile store, upgrading from the website won't be possible.

What options do I have?

We’re working to support mobile upgrades soon. In the meantime, you’d need to cancel your current subscription from the mobile store and subscribe again to the plan of your choice.

To cancel your subscription from a mobile app store:

You need to unsubscribe from your phone. If you purchased your subscription from a mobile app store, your purchase is subject to that app market's rules. Follow the steps in the links below to cancel your subscription on that platform:

• Apple Store
• Google Play Store

If you have further questions, please contact support contact support.