Unsent crash reports in Firefox for Android
Revision Information
- Revision id: 307297
- Created:
- Creator: Paul
- Comment: Staff approval required. See bug 1926942.
- Reviewed: Yes
- Reviewed:
- Reviewed by: aparise
- Is approved? Yes
- Is current revision? No
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: aparise
Revision Source
Revision Content
Why am I seeing this notification?
When Firefox for Android crashes, it will extract relevant information to debug and better understand the root cause of the crash. Two sets of data will be sent: a telemetry crash ping (if you have not opted-out of telemetry) that contains very basic information, and a crash report that contains more detailed data. For more information, please see Crash reports in Firefox for Android.
There is a limitation, however: as this can contain personal identifiable information, Firefox for Android needs to ask for your consent to submit crash reports.
Some components of Firefox for Android may crash in ways where we cannot show you any on-screen message, because it is run in the background and may restart automatically. In those cases, you may see a notification if you experience a crash for which we still lack data.
Crash Reports On-Demand
The Crash Reports On-Demand feature is designed to address this issue: using telemetry, we know the crash signatures that are occurring frequently (therefore impacting you in one way or another) and for which we lack crash reports.
When we find crash reports of interest, we inform you through the notification below, asking for consent to send the reports.
How this helps you
While you will not see anything and your browsing experience should not be impacted, we are still keen to better understand what has happened as it may degrade performance or hide a security issue. We are informed of these crashes via the telemetry crash ping, and may be able to fix some of them using only that information, but for others, we need the extra information provided by crash reports. You can manually submit reports using about:crashes.