Troubleshoot Firefox OS

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  • Revision id: 44060
  • Created:
  • Creator: Amit Kumar Thakur
  • Comment: corrected spelling, grammar and full stop mistakes
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: feer56
  • Is approved? Yes
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If your device is malfunctioning, please contact your retailer for any questions on using the device and to check if there may be a hardware issue.
All billing inquiries must be directed to your carrier. Mozilla is not responsible for any damage direct or indirect to your device, over spending and unpaid bills. Please read our Privacy Policy for more information.

Geeksphone Users: Please refer to geeksphone.com for hardware specifications, warranties and contact information not included in the documentation you received with your phone.

1. Restart the device

Reboot or restart your Firefox OS device by pressing and holding the power button and select Restart Phone from the menu. Most issues can be resolved by restarting the device after prolonged use.

If the device is not responding, you can also perform a hard restart.

  1. Open the device's battery cover.
  2. Remove the battery.
  3. Place the battery back into the device and close the battery cover.
  4. Hold the power button to turn the device on.
Note: If this did not help with your issue, please try asking a question on our forum or contact the place of purchase for more assistance.

2. Close An Application That Is Not Responding

Close the application using the application switcher.

  1. To close an app, press and hold the home button at the bottom of the device.
  2. The app switcher will appear with a thumbnail of the opened application and the name of the application.
  3. Swipe left to find the thumbnail image for the app you want to close (if you have more than one application open).
  4. Swipe up to close the app or press the X at the top left corner of the thumbnail.
  5. The thumbnail will dissapear signifying the closure of the application.
Note: To leave the application switcher, tap the home button.
Note: If this did not help with your issue, please try asking a question on our forum or contact the place of purchase for more assistance.

3. Enable Data Connection

You may experience issues if your data connection is not enabled.

  1. Swipe down the Notifications bar to open the utility tray.
  2. Tap the Data icon which is the second icon so that it turns blue.

Data toggle on Firefox OS

If you are experiencing data connection issues please contact your service provider. If you believe this is a device issue, please contact the place of purchase for help.


4. Enable Wi-Fi

You may experience issues if Wi-Fi is not enabled or if you are not connected to a network.

  1. Swipe down the Notifications bar.
  2. Tap the Wi-Fi icon to toggle it on/off.
If a remembered network is present it should automatically connect, if not please go into the settings and connect to it.

WiFi toggle on Firefox OS

If you are experiencing internet connection issues please contact your internet service provider. If you believe this is a device issue, please contact the place of purchase for help.

5. Update Your Device

  1. Open the Settings application by tapping the Settings App (small) icon.
  2. Tap the Device Information button.
  3. Tap the Check now button.
  4. A notification will appear if an update is available.
Updates will only download over Wi-fi to prevent data usage charges.

6. Reset Your Device

CAUTION: Resetting your phone will delete all data stored on the device. Free and purchased installed applications will also be deleted. It will also unconfigure all default applications. All email accounts and emails will be deleted. Calendar data will also be deleted. Remembered wifi networks and any other settings or customizations you had previously configured will also be deleted!
  1. Open the Settings application.
  2. Tap the Device Information button.
  3. Tap the More Information button.
  4. Tap the Reset phone button.
  5. Tap OK to continue or Cancel to cancel.

Where Do I Go To Submit Feedback?

If you would like to send feedback to Mozilla about the device, tap the Settings button then the Improve Firefox OS button then the Send Feedback button to send Mozilla feedback.