Social Support Common Replies

Revision Information
  • Revision id: 38225
  • Created:
  • Creator: Michael Verdi
  • Comment: Shortened plugin tweet, updated panaorama to tab groups
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: Verdi
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: Yes
  • Readied for localization:
  • Readied for localization by: Verdi
Revision Source
Revision Content

Below are the common responses used in the Army of Awesome. Please follow the structure (H1 for new categories and H2 for new tweets with the tweet text below). The tweet text shouldn't exceed 125 characters. It needs to fit in 140 characters after adding the @username and #fxhelp hash tag.

Welcome and Thanks

Thanks for using Firefox

thanks for using Firefox! You're not just a user, but part of a community that's 400M strong http://mzl.la/LF6rVB

Tips & tricks

getting started with Firefox? Here are some tips & tricks for getting the most out of it http://mzl.la/c0B9P2

We're a non-profit organization

hey, I'm a Mozilla volunteer. Did you know there are 1000s of us worldwide? More here http://mzl.la/Qkx3cp

Welcome to our community

thanx for joining Moz! You're now part of our global community. We're here if you need help http://mzl.la/Kubiog


Using Firefox

Add-on reviews

getting started with Firefox? Add-ons personalize it with cool features & function. Some faves http://mzl.la/cGypVI

Customize Firefox with add-ons

have you tried add-ons? Cool apps for shopping, music, news, whatever you do online. Start here: http://mzl.la/blOuoD

Tab Groups

heard about Tab Groups? They organize your tabs, eliminating clutter. Try it http://mzl.la/d21MyY

Firefox Sync

tried Firefox Sync? It's awesome! Switch computers & it saves open tabs, pwords, history. Try it http://mzl.la/aHHUYA

Update plugins and add-ons

updated your plugins recently? Should work out your issues. Here's the place to refresh http://mzl.la/cGCg12

Upgrade Firefox

hey, maybe you need to upgrade Firefox? New version is speedier with a lot more going on: http://mzl.la/9wJe30


Support

Ask SUMO

maybe ask SUMO about this issue? Firefox's community support team. They'll know what's up: http://mzl.la/Kubiog

Firefox doesn't behave

sorry your Firefox doesn't behave. Check out the tips here http://mzl.la/MD75AT

Firefox is slow

you can make your Firefox fast again. Try out these steps http://mzl.la/PMJRIb

Fix crashes

sorry your Firefox is crashing :( Here are quick fixes to prevent this from happening again http://mzl.la/MYlG5D

High RAM usage

Firefox sometimes uses more memory than it should. Try one of these easy fixes http://mzl.la/LnX4ca

Quick Firefox fixes

have you tried Firefox support? If their quick fixes don't help, volunteers can assist! http://mzl.la/PMJRIb

Slow Firefox startup

Firefox needs a refresh. Here are tips to make Firefox load faster http://mzl.la/MP4wqF

Reset Firefox

slowness, crashes and more can be fixed by reseting Firefox. It'll save your bookmarks, passwords, etc: http://mzl.la/MnSTZB

Get Involved

Become a beta tester

become a beta tester! Help develop the next Firefox. You don't have to be a techie to contribute: http://mzl.la/d23n7a

Get involved with Mozilla

want a better web? Join the Mozilla movement. There is something to do for everyone. Get started http://mzl.la/cufJmX

Join Affiliates

the Firefox Affiliates program is a great way to share your love of Mozilla Firefox. Join now: affiliates.mozilla.org

Mozilla Developer Network

help make the web better! Build web pages, apps & add-ons here: Mozilla Developer Network http://mzl.la/9gQfrn

Report a bug

thanks for finding a bug. Make everyone's Firefox experience better by reporting. It's easy http://mzl.la/KZPWCZ