Social Support Common Replies
Revision Information
- Revision id: 110158
- Created:
- Creator: user1274573
- Comment: Canned replies for Firefox for iOS
- Reviewed: Yes
- Reviewed:
- Reviewed by: heyjoni
- Is approved? Yes
- Is current revision? No
- Ready for localization: No
Revision Source
Revision Content
Below are the common responses used in the Army of Awesome. Please follow the structure (H1 for new categories and H2 for new tweets with the tweet text below). The tweet text shouldn't exceed 125 characters. It needs to fit in 140 characters after adding the @username and #fxhelp hash tag.
Community
We're a non-profit organization
Hey, I'm a Mozilla volunteer. Did you know there are 1000s of us worldwide? More here: mzl.la/Qkx3cp
Welcome to our community
Thanx for joining Moz! You're now part of our global community. We're here if you need help: mzl.la/Kubiog
Yahoo Search
Changing default search engine
You can pick Google, Yahoo or any other search engine as the default in Firefox - see: mzl.la/MOtkQ0
Firefox overview - getting started
Get started with Firefox
Getting started w/ Firefox? Here are some tips & tricks for getting the most out of it: mzl.la/LGkrZp
Learn about the Australis redesign
New Firefox is fast & customizable! Learn more here: mzl.la/P3mJcE
Common Australis questions
Thanks for upgrading to the new Firefox! Got questions? We have answers: mzl.la/1iUHIb6
Change or customize Firefox
Restore the old Firefox design
Firefox is customizable. If you prefer the old design, switching back is easy: mzl.la/1hIi1xS
Bring back Add-on bar on Australis
Want your add-on bar back? Follow these steps to restore it: mzl.la/1deD8XC
Customize the toolbar and menu on Australis
The new Firefox lets you customize your toolbars and controls. Learn how to make Firefox all yours: mzl.la/LEfUYU
Customize Firefox with add-ons
Have you tried add-ons? Cool apps for shopping, music, news, whatever you do online. Start here: mzl.la/blOuoD
Disable suggested tiles
Mozilla is committed to putting users in control. Find out how disable suggested tiles: mzl.la/1MWRx9S
Browsing with Firefox
Bookmarks
Save and manage your favorite sites easily on Firefox. Here's how: mzl.la/LHrvqn
Tab Groups
Heard about Tab Groups? They organize your tabs, eliminating clutter. Try it: mzl.la/KrLdDR
Firefox Sync
Sign up for Firefox Sync
Tried the new Firefox Sync? It saves open tabs, passwords, bookmarks, & history on all your computers. Try it: mzl.la/KpeZJw
Still on the old Sync?
Sounds like you're on old Firefox Sync. New Firefox Sync is much easier: mzl.la/LP37Yj
Firefox problems
Upgrade Firefox
Hey, maybe you need to upgrade Firefox? New version is speedier with a lot more going on: mzl.la/9wJe30
Firefox doesn't behave
Sorry your Firefox doesn't behave. Check out the tips here: mzl.la/MD75AT
Firefox is slow
You can make your Firefox fast again. Try out these steps: mzl.la/PMJRIb
Fix crashes
Sorry your Firefox is crashing :( Here are quick fixes to prevent this from happening again: mzl.la/MYlG5D
High RAM usage
Firefox sometimes uses more memory than it should. Try one of these easy fixes: mzl.la/LnX4ca
Slow Firefox startup
Firefox needs a refresh. Here are tips to make Firefox load faster: mzl.la/MP4wqF
Reset Firefox
The Reset Firefox feature can fix many issues by restoring Firefox to default: mzl.la/MnSTZB
Flash plugin crashing
Sorry to hear Flash is crashing :( See this for help: mzl.la/LIoF7y
Moving to another browser
Sad to see you go :( Was there a particular issue? The support team can help: mzl.la/Kubiog
Update plugins and add-ons
Updated your plugins recently? Should work out your issues. Here's the place to refresh: mzl.la/cGCg12
Support
Feedback
Thanks for the feedback. You are helping make Firefox better. Please also let us know here: mzl.la/1fgBjW6
Ask SUMO
Maybe ask SUMO about this issue? Firefox's community support team. They'll know what's up: mzl.la/Kubiog
Get Involved
Become a beta tester
Become a beta tester! Help develop the next Firefox. You don't have to be a techie to contribute: mzl.la/d23n7a
Get involved with Mozilla
Want a better web? Join the Mozilla movement. There is something to do for everyone. Get started: mzl.la/cufJmX
Join Firefox Friends
Help our ever-growing team of social-sharers spread the word about Firefox. Join now: friends.mozilla.org
Mozilla Developer Network
Help make the web better! Build web pages, apps & add-ons here: Mozilla Developer Network: mzl.la/9gQfrn
Report a bug
Thanks for finding a bug. Make everyone's Firefox experience better by reporting. It's easy: mzl.la/KZPWCZ
Firefox OS
Getting started
Getting started with Firefox OS? Here is what you need to know to getting the most out of it: mzl.la/S4Ibwh
Make a call
Want to make a call from your Firefox OS phone? It's never been easier: mzl.la/13KKwR3
Connect to WiFi
Issues with getting online? Please check out these easy troubleshooting steps: mzl.la/12RPDwX
Create WiFi hotspot
Want to share the internet with your friends? Create your own hotspot: mzl.la/1ehxfTu
Connect on Facebook
Easy steps for using Facebook on your Firefox OS Phone: mzl.la/15aVUu8
Browse the Web
Want to browse the Web on your Firefox OS phone? Check out: mzl.la/XEIXif
Watch on YouTube
Easy steps for using YouTube on your Firefox OS Phone: mzl.la/15aVUu8
Try Adaptive Search
Adaptive Search lets you discover and try apps w/out downloading! See: mzl.la/10EJ7cQ
Add Email Account
Learn how to add your email accounts to Firefox OS. It’s simple! mzl.la/XEJ5OU
Use messages app
Here's everything you need to know about texting from your Firefox OS phone: mzl.la/16refT9
Privacy & Security
Mozilla cares about your privacy and security on the web. Firefox OS helps you by adding protection: mzl.la/VDMPQ9
Manage applications
There are easy ways you can download and install apps on your Firefox OS phone. Find out more: mzl.la/VDN1PC
Play music
Listening to your favorite songs has never been easier! Learn how to manage your music: mzl.la/13vT3LI
Listen to the radio
Your Firefox OS phone has a Radio App! Try it now: mzl.la/XYrIKU
Marketplace
Here's everything you need to know about the Firefox OS Marketplace! mzl.la/18e8acf
Issues with Marketplace Apps
Sorry to hear you are having some issues! Check this out for help: mzl.la/1auWHpS
Help us improve
Help make Firefox OS better! Find out how you can help us here: mzl.la/ZV8okZ
Firefox for Android
Get Started
Getting started w/ Firefox on Android? Know some basics to get yourself up and running: mzl.la/1xKt5TF
Sync problems
Experiencing problems with sync? Try some of these troubleshooting options: mzl.la/1BAQTae
Managing default search engine
Manage your default search engine to use the one you like. Here's how: mzl.la/1BsPDaX
Using themes
Add a personal touch to your Firefox by installing themes! Check this out for help: mzl.la/1BAUwwQ
Firefox account problems
Firefox account giving you a hard time? Try some of these troubleshooting tips: mzl.la/1Hdk8Yb
Make Firefox your default browser
Make links on your Android device to open with Firefox. Here's how: mzl.la/1BAUe97
Help us improve
You can help Mozilla engineers by submitting mobile performance data. Here's how: mzl.la/1xKt4iO
Customize with add-ons
You can customize Firefox by installing awesome add-ons! Start here: mzl.la/1BAQQLq
Firefox for iOS
Install Firefox
Get your beloved Firefox browser on your iOS device! :D mzl.la/1O0VfzP
Sync
Sync your favorite bookmarks to access them on your iOS! Start here: mzl.la/1kPYeju
Awesome Screen
The 'Awesome Screen' on your Firefox will take you places! Learn more here: mzl.la/1INj07p
Unable to set Firefox as default browser
Firefox as the default browser on iOS is currently not possible but we got a work around for 'ya! mzl.la/1OcUgx5
Change tab list view
Firefox lets you change the size of your tabs on the tab list. Here's how: mzl.la/1INjcUl
Change default language
Have Firefox speak your language. Know more here: mzl.la/1PMVbnL
Change default search engine
Pick the search engine of your choice. Here's how to do it: mzl.la/1INj5br