Secure connection failed and Firefox did not connect
Revision Information
- Revision id: 145204
- Created:
- Creator: AliceWyman
- Comment: fixed typo
- Reviewed: Yes
- Reviewed:
- Reviewed by: AliceWyman
- Is approved? Yes
- Is current revision? No
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: AliceWyman
Revision Source
Revision Content
If Firefox can't access a secure site (one that starts with https) you will see an error page with the heading Secure Connection Failed and a message about the error.
- If you see this heading without accessing a secure site, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.
- If you see the error message Your connection is not secure, see the article What do the security warning codes mean?.
- For troubleshooting other error messages, see Websites don't load - troubleshoot and fix error messages.
Table of Contents
Secure connection cannot be established
When a website you visit attempts to secure communication between your computer and the website, Firefox cross-checks this attempt to ensure that the certificate and the method the website is using are actually secure.
Website issues
Some websites try using out-dated (no longer secure) TLS mechanisms in an attempt to secure your connection. Firefox protects you by preventing navigation to such sites if there is a problem in securely establishing a connection. When this happens, you will see an error page with the option to report the error to Mozilla.
If you experience this problem, contact the owners of the website and ask them to update their TLS version to a version that is still current and still secure.
Other solutions
If you use an ESET security product such as NOD32 Antivirus or ESET Internet Security, turning off the setting, Enable application protocol filtering and then turning it back on may help eliminate the error. For detailed instructions, see this AskVG.com article.
Certificate warnings
Firefox uses certificates on secure websites to ensure that your information is being sent to the intended recipient and can't be read by eavesdroppers. For a list of certificate warnings and error codes, see the article What do the security warning codes mean?.