Problems with email and how to find help

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Are you experiencing an issue with your email service? This article will show you how to find help.

You're getting your emails through webmail

Most email providers offer a web-based service, which allows users to log into their account using a web browser like Firefox in order to send and receive email. Questions about the functionality, features or the interface of your webmail service might not be specific to the web browser you're using though.
Your webmail provider will likely provide a support section on its website which answers the most frequent questions and offers a way to report technical problems.

Here you can find help for some popular webmail services:


If you're having a particular problem with your webmail only while using Firefox but not in other browsers, see Websites look wrong or appear differently than they should for common solutions.

Thunderbird

If you are using Mozilla's email application Thunderbird and are looking for help, head over to the dedicated support section for Thunderbird at support.mozillamessaging.com.