__TOC__ In Conversocial, you'll see all kind of tags from product, platform, locale, and others. But specifically, there are only 3 type of tags that we have to pay attention to in Conversocial, especially when you are a moderator. It's good hygiene to make sure that we have at least applied these 3 kinds of tags. ==Issue tags== Issue tags are tags that describe the type of issue. In Conversocial, it's start with "Issue:". We set up automatic rule for this type of tags, but it's always good to double check if the tag is applied appropriately. {| |'''Bug''' |Users reporting an issue/bug. |- |'''Compliment''' |Compliment about the product. |- |'''Feedback''' |Users trying to give feedback instead of looking for help. |- |'''Get help''' |Users trying to get support (how-to questions). |- |'''Rant''' |Hateful comment without specific feedback. |} ==Component tags== Component tags are tags that describe the area of the product that become problematic. We mostly automated component tags, so moderator/contributor just have to correct it if it's wrongly tagged. Find out the variety of component tags we have for mobile support below: {| |'''Tag name''' |'''Automatic rule?''' |'''Description''' |- |'''Accessibility''' | yes |Category for any inquiries related to accessibility of the product. |- |'''Account''' | no |Category for Firefox Account related issues |- |'''Autofill''' | no |Category for the autofill feature |- |'''Bookmark''' | yes |Category for any inquiries related to bookmark. |- |'''Compatibility''' | yes |Category for any inquiries related to web compatibility. |- |'''Controversial''' | no |Category for any sensitive/controversial matter. You may want to escalate this kind of conversations. |- |'''Cookie''' | yes |Category for any inquiries related to cookies. |- |'''Crash''' | yes |Category for any inquiries related to crashing. |- |'''Customization''' | yes |Category for any inquiries related to browser customization fuctionality like theme, toolbar customization, etc. |- |'''Download''' | yes |Category for any inquiries related to the download function/behavior. |- |'''Extensions''' | yes |Category for any inquiries related to add-ons/extensions |- |'''Hang/freeze''' | yes |Category for any inquiries related to hang/freezing. |- |'''Installation/update''' | yes |Category for any inquiries related to product installation/update process. |- |'''Media''' | yes |Category for any inquiries related to media content including images, audios, and videos. |- |'''Migration''' | no |Category for any feature parity from Fennec to Fenix |- |'''Optimization''' | yes |Category for any inquiries about app optimization |- |'''Password''' | yes |Category for any inquiries related to passwords and about:login. |- |'''Performance''' | yes |Category for any inquiries related to performance. Usually about RAM consumption or slowness. |- |'''Permission''' | yes |Category for any inquiries related to permission (usually for mic/webcam). |- |'''Print''' | no |Category for any issues related to printing. |- |'''Search''' | yes |Category for any inquiries related to search. |- |'''Security/privacy''' | yes |Category for any inquiries related to privacy and security feature. |- |'''Settings''' | yes |Category for Settings related inquiries |- |'''Site breakage''' | yes |Category for any issues related to website breakage. Usually caused by tracking protection feature or webcompat. |- |'''Sync''' | yes | Category for any inquiries related to Sync feature |- |'''Tab''' | yes |Category for any inquiries related to tab including tab container |- |'''UI/UX feedback''' | no |Category for any feedback about app's UI/UX |- |'''Release''' | no |Category for release related issue |} ==Category tags== Category tags are tags that describe the specific issue of a conversation. It may have association with a product tag, issue tag, or a component tag. We don't automate category tag, so the moderator or contributor should manually add it. Here's a list of category tags for mobile support: {| |'''Tag name''' |'''Description''' |- |'''Account:2fa-locked-out''' |Reports of a locked Firefox Account due to 2fa |- |'''Autofill:credit-card''' |Reports about credit card autofill |- |'''Autofill:form''' |Reports about form autofill |- |'''Autofill:password''' |Reports about password autofill |- |'''Bookmark:bookmarks-disappear''' |Users reporting that bookmarks disappear, mostly after the app is updated |- |'''Bookmark:import''' |Request to import bookmarks from another browser |- |'''Bookmark:organization''' |Request to improve bookmark organization (categorization, sorting, etc) |- |'''Custom:adblock''' |Issues concerning ads, mosly about blocking pop-ups |- |'''Custom:pocket-recommendation''' |Comments about pocket recommendation feature in the homepage |- |'''Custom:shortcuts''' |Reports about shortcuts feature in the Home page |- |'''Custom:url-as-homepage''' |Request the ability to set custom URL as homepage |- |'''Download:location''' |Request the ability to set custom download location |- |'''Extensions:android-translate''' |Request to support add-ons for translation |- |'''Update:data-loss''' |Issue about data loss after updating the app |- |'''Update:force-update''' |Concern about forcing update |- |'''Migration:about-config''' |Request to support about:config (feature parity) |- |'''Migration:addons-extended-support''' |Request to support more add-ons (feature parity) |- |'''Migration:save-as-pdf''' |Request the ability to save page as PDF (feature parity) |- |'''Migration:view-source-code''' |Request the ability to view source code (feature parity) |- |'''Optimization:app-size''' |Request to optimize app size |- |'''Optimization:data-use''' |Request to optimize data usage |- |'''Optimization:tablet-ui''' |Request to optimize UI for tablet devices |- |'''Performace:loading-issue''' |Performace problem with loading a page |- |'''Print:in-app-print''' |Request native printing feature |- |'''Search:firefox-suggest''' |Comment about search suggestion feature (Firefox Suggest) |- |'''Privacy:tracking-dashboard''' |Comment about the tracking dashboard |- |'''Settings:set-to-default''' |Problem with setting the app as the default browser |- |'''Breakage:desktop-mode''' |Site breakage issue when user is using the desktop mode |- |'''Tab:reorder''' |Request the ability to reorder tab manually |- |'''Tab:send-tab-not-working''' |Problem with send tab feature not working |- |'''UI/UX:history-categorization''' |Feedback about history categorization |- |'''UI/UX:newtab-behavior''' |Comments about new tab behavior |- |'''UI/UX:pull-down-to-refresh''' |Request the pull down to refresh feature |- |'''UI/UX:refresh-button''' |Comments about the refresh button placement |- |'''UI/UX:swipe-gesture''' |Request to support swipe gesture |- |'''v100-history-in-topsites''' |Issue in Fx100 with history show up in the top sites section |- |'''Request:view-certificate-details''' |Request the ability to view SSL certificate details |} {note} = Complete Mobile Support guidelines = Go back to the [[How to contribute to Mobile Support [Start here!] | Mobile Support guidelines]] to continue learn about mobile support contribution. {/note}

In Conversocial, you'll see all kind of tags from product, platform, locale, and others. But specifically, there are only 3 type of tags that we have to pay attention to in Conversocial, especially when you are a moderator. It's good hygiene to make sure that we have at least applied these 3 kinds of tags.

Issue tags

Issue tags are tags that describe the type of issue. In Conversocial, it's start with "Issue:". We set up automatic rule for this type of tags, but it's always good to double check if the tag is applied appropriately.

Bug	Users reporting an issue/bug.
Compliment	Compliment about the product.
Feedback	Users trying to give feedback instead of looking for help.
Get help	Users trying to get support (how-to questions).
Rant	Hateful comment without specific feedback.

Component tags

Component tags are tags that describe the area of the product that become problematic. We mostly automated component tags, so moderator/contributor just have to correct it if it's wrongly tagged. Find out the variety of component tags we have for mobile support below:

Tag name	Automatic rule?	Description
Accessibility	yes	Category for any inquiries related to accessibility of the product.
Account	no	Category for Firefox Account related issues
Autofill	no	Category for the autofill feature
Bookmark	yes	Category for any inquiries related to bookmark.
Compatibility	yes	Category for any inquiries related to web compatibility.
Controversial	no	Category for any sensitive/controversial matter. You may want to escalate this kind of conversations.
Cookie	yes	Category for any inquiries related to cookies.
Crash	yes	Category for any inquiries related to crashing.
Customization	yes	Category for any inquiries related to browser customization fuctionality like theme, toolbar customization, etc.
Download	yes	Category for any inquiries related to the download function/behavior.
Extensions	yes	Category for any inquiries related to add-ons/extensions
Hang/freeze	yes	Category for any inquiries related to hang/freezing.
Installation/update	yes	Category for any inquiries related to product installation/update process.
Media	yes	Category for any inquiries related to media content including images, audios, and videos.
Migration	no	Category for any feature parity from Fennec to Fenix
Optimization	yes	Category for any inquiries about app optimization
Password	yes	Category for any inquiries related to passwords and about:login.
Performance	yes	Category for any inquiries related to performance. Usually about RAM consumption or slowness.
Permission	yes	Category for any inquiries related to permission (usually for mic/webcam).
Print	no	Category for any issues related to printing.
Search	yes	Category for any inquiries related to search.
Security/privacy	yes	Category for any inquiries related to privacy and security feature.
Settings	yes	Category for Settings related inquiries
Site breakage	yes	Category for any issues related to website breakage. Usually caused by tracking protection feature or webcompat.
Sync	yes	Category for any inquiries related to Sync feature
Tab	yes	Category for any inquiries related to tab including tab container
UI/UX feedback	no	Category for any feedback about app's UI/UX
Release	no	Category for release related issue

Category tags

Category tags are tags that describe the specific issue of a conversation. It may have association with a product tag, issue tag, or a component tag. We don't automate category tag, so the moderator or contributor should manually add it. Here's a list of category tags for mobile support:

Tag name	Description
Account:2fa-locked-out	Reports of a locked Firefox Account due to 2fa
Autofill:credit-card	Reports about credit card autofill
Autofill:form	Reports about form autofill
Autofill:password	Reports about password autofill
Bookmark:bookmarks-disappear	Users reporting that bookmarks disappear, mostly after the app is updated
Bookmark:import	Request to import bookmarks from another browser
Bookmark:organization	Request to improve bookmark organization (categorization, sorting, etc)
Custom:adblock	Issues concerning ads, mosly about blocking pop-ups
Custom:pocket-recommendation	Comments about pocket recommendation feature in the homepage
Custom:shortcuts	Reports about shortcuts feature in the Home page
Custom:url-as-homepage	Request the ability to set custom URL as homepage
Download:location	Request the ability to set custom download location
Extensions:android-translate	Request to support add-ons for translation
Update:data-loss	Issue about data loss after updating the app
Update:force-update	Concern about forcing update
Migration:about-config	Request to support about:config (feature parity)
Migration:addons-extended-support	Request to support more add-ons (feature parity)
Migration:save-as-pdf	Request the ability to save page as PDF (feature parity)
Migration:view-source-code	Request the ability to view source code (feature parity)
Optimization:app-size	Request to optimize app size
Optimization:data-use	Request to optimize data usage
Optimization:tablet-ui	Request to optimize UI for tablet devices
Performace:loading-issue	Performace problem with loading a page
Print:in-app-print	Request native printing feature
Search:firefox-suggest	Comment about search suggestion feature (Firefox Suggest)
Privacy:tracking-dashboard	Comment about the tracking dashboard
Settings:set-to-default	Problem with setting the app as the default browser
Breakage:desktop-mode	Site breakage issue when user is using the desktop mode
Tab:reorder	Request the ability to reorder tab manually
Tab:send-tab-not-working	Problem with send tab feature not working
UI/UX:history-categorization	Feedback about history categorization
UI/UX:newtab-behavior	Comments about new tab behavior
UI/UX:pull-down-to-refresh	Request the pull down to refresh feature
UI/UX:refresh-button	Comments about the refresh button placement
UI/UX:swipe-gesture	Request to support swipe gesture
v100-history-in-topsites	Issue in Fx100 with history show up in the top sites section
Request:view-certificate-details	Request the ability to view SSL certificate details