I've lost my Firefox Sync account information - What to do
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- Revision id: 94633
- Created:
- Creator: rnewman@mozilla.com
- Comment: Note that Sync data is wiped when password changes.
- Reviewed: Yes
- Reviewed:
- Reviewed by: heyjoni
- Is approved? Yes
- Is current revision? No
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: heyjoni
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Firefox Sync works by storing your data on Mozilla servers and synchronizing it with your computers and devices. When you set up Sync, you enter a usernamean email address and password in order to prevent others from accessing your account. In addition, we encrypt your data with a Recovery Keya key derived from your password in order to keep it safe on the server. This article explains what to do if you forget or lose any of this important information and are unable to access your Sync account.
Table of Contents
- 1 Where's my Recovery Key?
- 2 I’ve forgotten my Sync password — how do I reset it?
- 3 I’ve forgotten or no longer have access to my Sync email address
- 4 I've forgotten my master Firefox password
- 5 I’ve forgotten my Firefox Account password — how do I reset it?
- 6 I’ve forgotten, or don't have access to, my Firefox Account email address
Where's my Recovery Key?
Get my Recovery Key from a synchronized device
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button and select .
- Click on the Sync tab.
- Click and select My Recovery Key. Print or save your Recovery Key for later use.
Generate a new Recovery Key
If you don't have a copy of your Recovery Key saved, and you don't have a synchronized device nearby, follow these steps to generate a new Recovery Key.
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button and select .
- Click on the Sync panel.
- Click and a new window will open.
- Under I have a Firefox Sync account, click .
- Click I don't have the device with me.
- Enter your account email address and password.
- Click I have lost my other device and a new Recovery Key will be made for you.Tip: It's a good idea to print or save your Recovery Key so that you can access your information even when you are away from this computer.
- Then click . You will see the Setup Complete screen.
- Click to close the setup window.
I’ve forgotten my Sync password — how do I reset it?
To get a new password follow these steps.
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button and select .
- Click on the Sync panel.
- Click on , and in the drop-down menu, click .
- Enter your new password in the Change your Password screen, then click .
Now you're ready to go. Remember to update your password on all your synchronized devices by clicking
and in the bottom error bar that will be displayed.I’ve forgotten or no longer have access to my Sync email address
Unfortunately there's no way to change or recover the email address associated with a Sync account. You would need to create a new account following the steps described in How do I set up Sync on my computer?
I've forgotten my master Firefox password
For security reasons, your master Firefox password is not synchronized. If you've forgotten your master password and want to stay synchronized, you'll need to reset your master password and re-add your computer to Firefox Sync.
- Reset your master password by following the instructions in Reset your Primary Password if you've forgotten it.
- Click the Firefox menu and select .Click the Firefox menu at the top of the screen and select .Click the Firefox menu and select .
- Start Firefox.
- Re-add your computer to Firefox Sync.
I’ve forgotten my Firefox Account password — how do I reset it?
To get a new password follow these steps.
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button and select .
- On the Sync tab, click to open the Sign in page.
- On the Sign in page, click Forgot password? Firefox will send you a reset email.
- Follow the instructions in your reset email to change your password.
Now you're ready to go. Remember to update your password on each of your synchronized devices by following the steps below:
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button and select .
- On the Sync panel, click on to open the Firefox Sync page.
- Enter your new password and click .
I’ve forgotten, or don't have access to, my Firefox Account email address
Unfortunately there's no way to change or recover the email address associated with a Sync account. You would need to create a new account following the steps described in How do I set up Sync on my computer?