I've lost my Firefox Sync account information - What to do

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Firefox Sync works by storing your data on Mozilla servers and synchronizing it with your computers and devices. When you set up Sync, you enter an email address and password in order to prevent others from accessing your account. In addition, we encrypt your data with a key derived from your password in order to keep it safe on the server. This article explains what to do if you forget or lose any of this important information and are unable to access your Sync account.

I’ve forgotten my Firefox Account password — how do I reset it?

To get a new password follow these steps.

Warning: Any data you have on the server will be erased when you reset your password. Your other devices will stop synchronizing unless you update them with the new password.

  1. Click the Mozilla account icon in the toolbar.

    syncavatar logged out
  2. Click Turn on Sync.
  3. On the Sign in page, click Forgot password? Firefox will send you a reset email.
  4. Follow the instructions in your reset email to change your password.
  5. After signing in with your new password, remember to update your password on each of your synced devices.
If you don't see the Firefox Account icon, click on the menu button The image "fx57menu" does not exist., then Sign in to Sync.
  1. In the Menu bar at the top of the screen, click Firefox and then select Preferences or Settings, depending on your macOS version.Click the menu button Fx89menuButton and select Settings.
  2. Click Firefox Account on the left.
  3. Click Sign in to open the Firefox Sync Sign in page.
  4. On the Sign in page, click Forgot password? Firefox will send you a reset email.
  5. Follow the instructions in your reset email to change your password.

Now you're ready to go. Remember to update your password on each of your synchronized devices by following the steps below:

  1. In the Menu bar at the top of the screen, click Firefox and then select Preferences or Settings, depending on your macOS version.Click the menu button Fx89menuButton and select Settings.
  2. Click Firefox Account on the left.
  3. Click Sign in to open the Firefox Sync Sign in page.
  4. Enter your new password and click Sign in.

I’ve forgotten, or don't have access to, my Firefox Account email address

Unfortunately there's no way to change or recover the email address associated with a Sync account. You would need to create a new account following the steps described in How do I set up Sync on my computer?