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I've lost my Firefox Sync account information - What to do
Revision 177264:
Revision 177264 by michro on
Revision 177490:
Revision 177490 by AliceWyman on
Keywords:
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This article explains what to do if you forget or lose your Firefox Sync password and can't access your Sync account.
This article explains what to do if you forget or lose your Firefox Account password and can't access your Sync account.
Content:
Firefox Sync works by storing your data on Mozilla servers and synchronizing it with your computers and devices. When you set up Sync, you enter an email address and password in order to prevent others from accessing your account. In addition, we [http://en.wikipedia.org/wiki/Encrypted encrypt] your data with a key derived from your password in order to keep it safe on the server. This article explains what to do if you forget or lose any of this important information and are unable to access your Sync account.
__TOC__
= I’ve forgotten my Firefox Account password — how do I reset it? =
To get a new password follow these steps.
{warning}'''Warning:''' Any data you have on the server will be erased when you reset your password. Your other devices will stop synchronizing unless you update them with the new password.{/warning}
{for fx66}
#[[Template:syncavatar]]
#Click {button Turn on Sync}.
# On the ''Sign in'' page, click '''Forgot password?''' Firefox will send you a reset email.
#Follow the instructions in your reset email to change your password.
#After signing in with your new password, remember to update your password on each of your synced devices.
{note}If you don't see the Firefox Accounts profile, click on the menu button [[Image:fx57menu]], then {menu Sign in to Sync}.{/note}
{/for}
{for not fx66}
# [[Template:optionspreferences]]
# On the {menu Firefox Account} tab, click {button Sign in} to open the Firefox Sync ''Sign in'' page.
# On the ''Sign in'' page, click '''Forgot password?''' Firefox will send you a reset email.
# Follow the instructions in your reset email to change your password.
Now you're ready to go. Remember to update your password on each of your synchronized devices by following the steps below:
#[[Template:optionspreferences]]
#On the {menu Firefox Account} panel, click on {button Sign in} to open the Firefox Sync ''Sign in'' page.
#Enter your new password and click {button Sign in}.
{/for}
= I’ve forgotten, or don't have access to, my Firefox Account email address =
Unfortunately there's no way to change or recover the email address associated with a Sync account. You would need to create a new account following the steps described in [[How do I set up Sync on my computer?]]
Firefox Sync works by storing your data on Mozilla servers and synchronizing it with your computers and devices. When you set up Sync, you enter an email address and password in order to prevent others from accessing your account. In addition, we [http://en.wikipedia.org/wiki/Encrypted encrypt] your data with a key derived from your password in order to keep it safe on the server. This article explains what to do if you forget or lose any of this important information and are unable to access your Sync account.
__TOC__
= I’ve forgotten my Firefox Account password — how do I reset it? =
To get a new password follow these steps.
{warning}'''Warning:''' Any data you have on the server will be erased when you reset your password. Your other devices will stop synchronizing unless you update them with the new password.{/warning}
{for fx66}
#[[Template:syncavatar]]
#Click {button Turn on Sync}.
# On the ''Sign in'' page, click '''Forgot password?''' Firefox will send you a reset email.
#Follow the instructions in your reset email to change your password.
#After signing in with your new password, remember to update your password on each of your synced devices.
{note}If you don't see the Firefox Account icon, click on the menu button [[Image:fx57menu]], then {menu Sign in to Sync}.{/note}
{/for}
{for not fx66}
# [[Template:optionspreferences]]
# Click {menu Firefox Account} on the left.
# Click {button Sign in} to open the Firefox Sync ''Sign in'' page.
# On the ''Sign in'' page, click '''Forgot password?''' Firefox will send you a reset email.
# Follow the instructions in your reset email to change your password.
Now you're ready to go. Remember to update your password on each of your synchronized devices by following the steps below:
#[[Template:optionspreferences]]
# Click {menu Firefox Account} on the left.
# Click {button Sign in} to open the Firefox Sync ''Sign in'' page.
#Enter your new password and click {button Sign in}.
{/for}
= I’ve forgotten, or don't have access to, my Firefox Account email address =
Unfortunately there's no way to change or recover the email address associated with a Sync account. You would need to create a new account following the steps described in [[How do I set up Sync on my computer?]]